Exterior
Check availability

Reviews of Courtyard by Marriott Dallas DFW Airport South/Irving

3 out of 5
Courtyard by Marriott Dallas DFW Airport South/Irving
2280 Valley View Ln, Irving, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 407 out of 665 reviews" "
Rating 8 - Good. 156 out of 665 reviews" "
Rating 6 - Okay. 59 out of 665 reviews" "
Rating 4 - Poor. 24 out of 665 reviews" "
Rating 2 - Terrible. 19 out of 665 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maritza on 23 Apr 2024
Thank you for the feedback!

10/10 Excellent

Nora, Scottsdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff especially the lady at the front desk. Will Be back again for sure. Thank you
Stayed 1 night in Apr 2024
Response from Maritza on 7 Apr 2024
Thank you!

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel came through for us at the last minute after another booking fell through, super convenient and nice!
Stayed 1 night in Mar 2024
Response from Maritza on 13 Mar 2024
Thank you!

4/10 Poor

Donald W

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Temperature control is horrible and it just wasn't an issue with a single window unit. Both of the units in my 2-room suite had issues and another one of my co-workers complained of the same problem in their room too. My room was towards the pool with an outdoor firepit. I kept trying to make sure my window was fully closed because the people sitting down at the fire were so loud as I was trying to go to sleep. The elevators and room number signage is super annoying because there are two separate elevator banks, but the room number range doesn't include all rooms on the floor. It left me confused and had to return to the front desk to be told I needed to go up the OTHER elevator. Come to find the next morning that the two sides of the building are connected and I could have gotten to my room the first time if the stupid sign had indicated that my room number did exist. No water bottles in my room and the coffee maker took a scavenger hunt to find. Why hide it? Only one packet of regular coffee too. Also had to go on a wild goose chase for the hair dryer. No continental breakfast even though most other Marriott properties in the area do. Annoying to have to buy even coffee when paying $200 for a crappy hotel room.
Stayed 1 night in Jan 2024
Response from Maritza on 1 Feb 2024
Dear Valued guest,Thank you for taking the time to share your thoughts regarding these issues.I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be my go to hotel whenever I’m in the area. Front desk lady was so accommodating. Go COWBOYS!
Stayed 1 night in Dec 2023
Response from Maritza on 26 Jan 2024
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Review
Staff was fantastic super nice and helpful, the room was nice but the bathroom need updated. Lobby and bar areas were also nice. Easy location to highways.
Stayed 2 nights in Dec 2023
Response from Maritza on 26 Jan 2024
Thank you!

2/10 Terrible

Seth Ruben

Stayed 1 night in Dec 2023
Response from Maritza on 26 Jan 2024
Thank you!

10/10 Excellent

Yathrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maritza on 5 Jan 2024
Thank you!

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very clean and room was very nice and staff was friendly and helpful and love the Starbucks coffee shop there
Stayed 1 night in Dec 2023
Response from Maritza on 5 Jan 2024
Thank you!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the staff was very friendly and helpful. It was clean except we had ants in our room and found a couple in our bed. The ceiling had been painted over in a couple of strips (I’m assuming water stains), but that really wasn’t a big deal. Wish there were more restaurants available to walk to, but unfortunately everywhere else from here would need a car as it’s all on the other side of the highway.
Stayed 2 nights in Dec 2023
Response from Maritza on 1 Jan 2024
Thank you!

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only problem is they have ants
Stayed 1 night in Dec 2023
Response from Maritza on 1 Jan 2024
Thank you, for the feedback!

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023
Response from Maritza on 11 Dec 2023
Thank you for the feedback!

8/10 Good

Marcus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room. Very nice!
Stayed 1 night in Dec 2023
Response from Maritza on 7 Dec 2023
Thank you for the feedback!

10/10 Excellent

shawn, knightdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maritza on 7 Dec 2023
Thank you for taking the time to let us know about your experience!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! The bathroom - not so much! Very outdated and the tub leaked water all over the floor! Room 232
Stayed 2 nights in Nov 2023
Response from Maritza on 7 Dec 2023
Thank you for your feedback and taking the time to let us know!

10/10 Excellent

Roshanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, clean, quiet and nice staff.
Stayed 1 night in Nov 2023
Response from Maritza on 7 Dec 2023
Great to see you had a good stay! thank you for the feedback!

8/10 Good

Bonifacio

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Maritza on 28 Nov 2023
Thank you for the feedback!

10/10 Excellent

Arnold

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property in good condition .
Stayed 1 night in Nov 2023
Response from Maritza on 28 Nov 2023
Thank you for the feedback!

6/10 Okay

Elwood H. Pietsch

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Maritza on 15 Nov 2023
Thank you for the feedback!

6/10 Okay

Jamie

Disliked: Amenities
Very limited walk-ability. Also the Continental breakfast is expensive. Rooms were average-good. Fireplace was nice outside. Broken elevator and pool was out of service.
Stayed 2 nights in Nov 2023
Response from Maritza on 15 Nov 2023
Thank you for the feedback!

10/10 Excellent

Juan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place and staff are good. Since dining and bars are far out. Need shuttle to be able to drop off more then a five mile radius.
Stayed 2 nights in Oct 2023
Response from Maritza on 31 Oct 2023
Thank you!

10/10 Excellent

Danielle Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Oct 2023
Response from Maritza on 30 Oct 2023
Thank you!

10/10 Excellent

Edward, Azle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked all of the above. Miss Victoria took very good care of me. Thanks again
Stayed 1 night in Oct 2023
Response from Maritza on 30 Oct 2023
Thank you!

10/10 Excellent

Andrew, Saco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was neat and clean easy to access
Stayed 2 nights in Sep 2023
Response from Maritza on 3 Oct 2023
Thank you for the feedback!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hospitality
Stayed 2 nights in Sep 2023
Response from Maritza on 25 Sept 2023
Thank you for the feedback!

10/10 Excellent

KEYANDRA

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Maritza on 25 Sept 2023
Thank you for the feedback!

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Maritza on 1 Jan 2024
Thank you, for the feedback!

10/10 Excellent

Deborah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was excellent as was the lady shuttle driver.
Stayed 2 nights in Sep 2023
Response from Maritza on 20 Sept 2023
Thank you, for the Feedback.

8/10 Good

Rod

Stayed 1 night in Aug 2023
Response from Maritza on 14 Sept 2023
Thank you!

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Maritza on 14 Sept 2023
Tank you!

10/10 Excellent

Javier

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service,.Rooms, Bar
Stayed 1 night in Jun 2023
Response from Maritza on 29 Jun 2023
Thank you, for your Feedback!

10/10 Excellent

Javier

Stayed 1 night in Jun 2023
Response from Maritza on 16 Jul 2023
Thank you!

10/10 Excellent

Felicia

Stayed 2 nights in Jun 2023
Response from Maritza on 29 Jun 2023
Thank you, for your Feedback!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Maritza on 6 Jun 2023
Thank you for the Feedback!

10/10 Excellent

gina

Stayed 1 night in May 2023
Response from Maritza on 19 Jun 2023
Thank you, for the feedback!

4/10 Poor

Ashish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and underwhelming.
The property is quite old and run-down. It is close to the airport, so everyone chooses it! They don't even offer free water bottles, forget the breakfast. The door locks are worn out, so opening with a card key is a hit or miss. Overpriced. Find a Hilton hotel nearby instead.
Stayed 2 nights in Mar 2023
Response from Victoria on 10 Apr 2023
Dear Guest,Thank you for choosing to stay with us. Your experience of here with us, is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations.I have shared your feedback with the employee and leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a more memorable one.Sincerely,Victoria FAssistant General ManagerCourtyard DFW Airport South

10/10 Excellent

Samara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay!
Stayed 1 night in Apr 2023
Response from Maritza on 7 Apr 2023
Thank you!

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Mar 2023
Response from Maritza on 6 Mar 2023
Thank you!

10/10 Excellent

Cathleen

Stayed 1 night in Feb 2023
Response from Victoria on 22 Mar 2023
Thank you so much! We hope you come back soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly and helpful. 5 Stars!!!
Response from Victoria on 17 Dec 2022
Thank you!!

10/10 Excellent

Monique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Love this hotel! Everything is awesome
Stayed 1 night in Dec 2022
Response from Victoria on 11 Dec 2022
Thank you!!Happy Holidays!

10/10 Excellent

Jay

Stayed 1 night in Dec 2022

10/10 Excellent

Jennifer, Bullard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by Jessica and Mike!
Stayed 1 night in Oct 2022
Response from Maritza on 21 Oct 2022
Thank you for the feedback! :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Victoria on 18 Sept 2022
Thank you!!

6/10 Okay

Matt

Travelled with family
Liked: Staff & service, amenities
Property was safe and quiet. Staff inside was very nice great bartender. Dislikes being left at airport for 1 hour shuttle never showed up had to find another ride to hotel and ants in the room on desk.
Stayed 3 nights in Sep 2022
Response from Victoria on 18 Sept 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience here at the Courtyard DFW Airport South is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues of this magnitude from occurring in the future.Ones again please accept my most sincerely apologies and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Peter C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Maritza on 5 Jan 2024
Thank you!

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Potential
The hotel is Decent. Ants in our room, door barely worked and the outside doors didn’t close all the way. Desk clerks were not great. Overall, could be a great hotel but needs a few tweaks.
Stayed 3 nights in Aug 2022
Response from Maritza on 8 Aug 2022
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues of this magnitude from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a 10min walk from where I was attending training. There were plenty of transportation and dining options within a couple minutes of the hotel. The Hotel restaurant was actually really good and the staff was all amazing. Overall a very enjoyable stay.
Stayed 9 nights in Jun 2022
Response from Victoria on 3 Jul 2022
Thank you! We do appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great margaritas, very helpful.
Stayed 1 night in Jun 2022
Response from Maritza on 1 Jul 2022
Thank you for your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2022
Response from Victoria on 12 Jun 2022
Thank you so much! We appreciate your feedback!