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Reviews of Element Dallas Love Field

3 out of 5
Element Dallas Love Field
2333 W Mockingbird Ln, Dallas, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 296 out of 514 reviews" "
Rating 8 - Good. 114 out of 514 reviews" "
Rating 6 - Okay. 44 out of 514 reviews" "
Rating 4 - Poor. 20 out of 514 reviews" "
Rating 2 - Terrible. 40 out of 514 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed At Element and Tario worked at the front desk. He had the best personality and a smile on his face. He was. So helpful. We will stay at the hotel again. What we Liked best is they have 24 hour service to Dallas love field.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and the location was perfect
Stayed 1 night in Apr 2024

6/10 Okay

Bryan

Stayed 4 nights in Aug 2023

10/10 Excellent

Rita

Stayed 1 night in Mar 2024

4/10 Poor

Ned, Red Oak

Travelled with partner
Liked: Amenities, property conditions & facilities
Got charged for parking and no spaces available. Plenty of apologies but no help.
Stayed 1 night in Mar 2024

4/10 Poor

Alan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked proximity to airport. $16/night self park is too expensive. Luggage carts too small and too few. Breakfast was poor. Room had damaged window coverings and there was no cookware to use on induction cooktop.
Stayed 2 nights in Mar 2024
Response from Element Hotel on 20 Mar 2024
Dear Alan, I am so sorry about your experience, and we will share your feedback with our leadership.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property big rooms and bathrooms
Stayed 1 night in Mar 2024
Response from Element Hotel on 20 Mar 2024
Dear Gerald , Thank you so much for your feedback, and we glad you had a nice day.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Element Hotel on 20 Mar 2024
Dear Terry, Thanks for all 5s, and we are glad you had a nice day.

10/10 Excellent

Latrail

Stayed 1 night in Jan 2024

10/10 Excellent

Ivy

Stayed 1 night in Dec 2023
Response from Element Hotel on 20 Mar 2024
Thanks for your feedback..

8/10 Good

Javier

Liked: Staff & service
Place needs a deep clean before it’s gets worse. Detail cleaning is it needs. Am surprised management hasn’t seen it.
Stayed 1 night in Dec 2023

10/10 Excellent

mathew j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dallas Love Field Element
Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best breakfasts I've been offered, very good and fresh! Front desk staff are friendly and helpful. Top-notch all around!
Stayed 2 nights in Nov 2023

6/10 Okay

Deepak

Liked: Cleanliness, property conditions & facilities
The hotel is well maintained and the staff, with the exception of a very rude young man, were very helpful. I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.
Stayed 1 night in Oct 2023

2/10 Terrible

Brooke

Travelled with family
Stayed 1 night in Oct 2023

2/10 Terrible

Jacqueline, Dallas

Stayed 1 night in Oct 2023

10/10 Excellent

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very happy with our stay.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great, staff very friendly.
Stayed 2 nights in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Andre

Stayed 1 night in Aug 2023

8/10 Good

Brawna

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Always an amazing stay!!
Stayed 1 night in Jun 2023

4/10 Poor

R, Denton

Travelled with family
Disliked: Cleanliness
I have spent thousands of dollars at Element and I'm so disappointed. I broke out in hives after my second night only to find the right comforter was brown in the sunlight. I reported it to the manager who promised to get back to me and never did. I booked through Expedia and they attempted to get partial or full refund and were denied.
Stayed 3 nights in Jun 2023

8/10 Good

Susannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Serena

Travelled with family
Disliked: Room comfort
Huge disappointment
I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:30 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door and missing the blanket. Got no sleep that night. Woke up early for our day which was ruined because of how tired we all were. Will not return.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Leanne

Liked: Cleanliness
This location is close to the airport terminal which was convenient. However, I found my room to be very noisy. I could hear people running in the hallways and doors slamming closed. I also didn't find the staff particularly friendly. The one person who was very nice, (and seemed to really like his job) was the bartender/server at the Aloft bar. He was professional and had a great attitude. I loved the tacos I ordered as well.
Stayed 1 night in May 2023

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and to a decent meal!
Stayed 1 night in May 2023

10/10 Excellent

Tariq

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and great hotel
The staff at the Element was amazing! Bree got me into a hotel when there were no reservations available the early morning of Friday, May 19th during her overnight shift. The crew of Tariq (also my namesake), Tabby, and Samuel were amazing in the daytime shifts at the front desk. They made sure that my stay was amazing. I had a wonderful time. My stay was so great that I ended up re-arranging my flight to leave a day later and stayed in the hotel an extra night from checking out the morning of Sunday, May 22nd to leaving on Monday, May 24th.
Welcome TV display with name
Entrance to hotel suite
Full-size Kitchen upon entering the hotel suite
Bathroom
Stayed 2 nights in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is what every hotel experience should be like!!! A nice hotel, reasonably priced with accommodating and friendly staff. Plus the beds were super comfy. My daughter said she’d live there if she could.
Stayed 2 nights in May 2023

8/10 Good

robert

Stayed 1 night in May 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel are nice. However, we waited 50 mins for the airport shuttle. We were told it would take 10-15 mins. I actually called 4 times! Then they told me it had been by the airport twice and they absolutely had not been by. Just get an Uber and ditch the shuttle.
Stayed 1 night in May 2023

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
It is a clean place but house keeping shows up every other day. They should pay more attention to places that patrons may leave trash that could be unnoticeable.
Stayed 5 nights in May 2023

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness
It wasn't bad.
Stayed 2 nights in May 2023

8/10 Good

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location., staff was friendly and helpful
Stayed 3 nights in Apr 2023

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a new ce place to stay.
Stayed 1 night in Mar 2023

8/10 Good

Siobhan

Business traveller
Liked: Cleanliness, amenities
Liked the room had a small kitchen
Stayed 1 night in Feb 2023

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, room comfort
Okay Hotel - Terrible Food and Bar
While I have stayed at both the hotels many times, I am amazed that there is no options for decent food at the bar.
Stayed 3 nights in Jan 2023

10/10 Excellent

Gerald, Amarillo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Sixth time staying here. Excellent as usual. Only concern is that the bar Never has ingredients for a Bloody Mary
Stayed 2 nights in Jan 2023

2/10 Terrible

Melissa

Travelled with partner
Disliked: Amenities
Worst hotel experience I’ve ever had! We checked in and the upgraded room we reserved two months in advance was not the one we got. I went back to front desk and she said sorry we have an event going on and those rooms were all given away. She told me that I could call their accountant the next week to get a refund on the upgraded amount we paid. The room we were put in was tiny. The room was not cleaned well. There was hair in the sink still. The staff was not helpful and we had to look for the microwave. Parking was limited in the front of the hotel and it was raining. The next morning the cleaning lady knocked on our door early and asked when we were checking out. There were two other couples that stayed at the hotel and the exact same thing happened to them. I do not recommend this hotel!
Stayed 1 night in Dec 2022

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean. Parking was great. Free breakfast.

10/10 Excellent

Yvonne

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
For us weary elderly travellers just trying to get to our daughters in California for Christmas and New Years and being stranded in Dallas because of Southwest; it was wonderful to arrive to a warm welcome and warm comfortable room!! We were also so grateful to have free shuttle service from the airport. 😊👍. Since we were also travelling with our little dog, it was wonderful that this hotel was pet friendly! It was also so nice to have breakfast included. It was also our first experience having a Robot deliver the extra blanket we needed! We would highly recommend this hotel to anyone needing a good place to stay!😄👍

4/10 Poor

Jake

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Element front desk asked me to wait to check in during shift change and forgot about me. Next shift was helpful and took care of me. Room 563 was very clean. Overall a really nice stay. Thanks!
Stayed 2 nights in Dec 2022