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Reviews of Holiday Inn Express Frisco Legacy Park Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Frisco Legacy Park Area, an IHG Hotel
3400 Parkwood Blvd, Frisco, TX

Reviews

7.0

Good

Rating 10 - Excellent. 325 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 131 out of 1000 reviews" "
Rating 2 - Terrible. 147 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable for solo traveler
Stayed 1 night in Apr 2024

6/10 Okay

Mirna

They stole my 50.00 deposit is been 3 weeks I stayed there . Still not in my account
Stayed 1 night in Apr 2024

4/10 Poor

Madison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. Had stains everywhere. Sheets were not clean.
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Just ho hum..tv didn't work. No welcome. Very ho hum!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of options for shopping/dining. Clean, Safe, Great rates... perfect for our needs.
Stayed 6 nights in Apr 2024

8/10 Good

Debra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The propert is in bad shape. The key entry did not work the room leaked after a storm the smoking area was filthy. I think it was recently purchased by IHG. The staff was very polite. It is not their fault that the property is a mess.
Stayed 4 nights in Apr 2024

4/10 Poor

Lisa

Stayed 3 nights in Apr 2024

6/10 Okay

Bradley

Disliked: Amenities
The lady at check in was super sweet and kind. The overnight guy was not. Hotel definitely needs a revamp. Could be nice but aesthetically is held together with duct tape and silicone. Unsightly previous damage and leaks everywhere that were not completely repaired
Stayed 1 night in Mar 2024

8/10 Good

Adrianna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation so probably not a fair review, just a little outdated, not as clean. Staff was amazing, breakfast was what is expected. Overall pleasant experience.
Stayed 1 night in Mar 2024

4/10 Poor

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were Very clean. Fitness room was clean Breakfast area were well maintained.
Stayed 2 nights in Mar 2024

6/10 Okay

Lacey

Disliked: Amenities, property conditions & facilities
This hotel needs some maintenance attention. The pool was closed, a treadmill was broken, the pancake machine was broken, side door was missing a handle and didn’t open from the outside. The WiFi was slow.
Stayed 2 nights in Mar 2024

4/10 Poor

Kyra, Bulverde

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dark, tv did not work and smoke alarm was missing. I was eventually able to have the issues addressed the second day we were there.
Stayed 2 nights in Mar 2024

8/10 Good

Esther

Disliked: Amenities
the tub in the hotel room was old and dingy. There was a used hand wash cloth still hanging onto the shower head when I arrived! It was gross!
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

INGRID, Whittier

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has really been downgraded. The room we had featured a patched ceiling with silicone due to a water leak, a constantly dripping bathtub faucet, dresser drawers that kept opening—forcing us to secure them with a hanger, and worn-out carpet with stains and a moldy smell. Some doors on the first floor lacked doorknobs and had holes in them, while the elevator was scratched and in need of repair. Outside, there were individuals with facial tattoos who appeared to be under the influence, behaving irrationally. I felt extremely uneasy going outside. I will never stay at this hotel again or recommend it to anyone else.
Stayed 3 nights in Feb 2024

4/10 Poor

James

Business traveller
Disliked: Staff & service, property conditions & facilities
Hotel door would no lock. Had this fixed twice and when I woke the last day - after unlocking the deadbolt, it would not lock again. It was clean but had missing trim, exposed wood where there should have been tile. Not what I expected for $130 per night
Stayed 2 nights in Feb 2024

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was amazing
Stayed 2 nights in Feb 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. The staff is friendly. Hot breakfast in the morning is a plus.
Stayed 2 nights in Feb 2024

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worse Holiday Inn property I have ever stayed at. Property is not clean and in bad condition.

2/10 Terrible

Konesha

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The outside of the property was dirty. The entrance was dirty. The room door looked likes it has been kicked in before
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Location and price
Stayed 1 night in Jan 2024

8/10 Good

Kasey

Stayed 1 night in Jan 2024

10/10 Excellent

Franklin

Stayed 1 night in Jan 2024

6/10 Okay

Sheila

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was cleanish. Room felt clean but the carpets in the hallways/elevators and such were filthy. Breakfast was mid.
Stayed 1 night in Jan 2024

6/10 Okay

Rosa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Roach in the room
There was a roach in the restroom. Called the front desk, but no alternative accommodations provided.
Stayed 1 night in Jan 2024

10/10 Excellent

joylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024

2/10 Terrible

Joe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was clean. but there was no breakfast and the first room they give me it was bed bug in the room so that worried me..
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Shaina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Bruce

Stayed 2 nights in Dec 2023

8/10 Good

Christiane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
When we got there the gentleman at the front desk was great and very nice. We got our room and when we open the door OMG it smelled like smoke. He was so nice he got us another room and it was good till the toilet broke and it was like that for three days and the shower curtain was to short that the water would be al over the floor. Other then that it was a good stay I would stay there again.
Stayed 6 nights in Nov 2023

8/10 Good

Melissa McCormick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Petra Bryn

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was in had bed bugs. I have numerous bites. The door didn’t automatically lock so anyone could have come in while I wasn’t there. Luckily no one did. I was put in a second room for the last part of my stay and some of the furniture was broken causing the drawer to be in the pulled out position. Have not heard from hotel manager yet.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2023

6/10 Okay

ramon

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
THE LADY WHO WAS WORKING FRONT DESK NOV. 23 DAY TIME WAS NOT WILLING TO HELP, THANKS
Stayed 2 nights in Nov 2023

6/10 Okay

Eileen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The first room we got; the microwave needed to be unplugged bc the door wouldn't close so the light wouldn't shut off, the TV was unplugged, the remote was hidden behind the dresser, the toilet wouldn't stop flushing. The second room; the AC wouldn't turn on unless you ran it at 60°, then you had to manually turn it off when you got comfortable. The ice machine leaked and made a horrible noise you could hear the door in the early mornings. Staff was really nice, understanding and accommodating. Sounds like other customers also asked to transfer rooms, but they ran out so they were put on a Maintenance Request List.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely amazing!
Stayed 6 nights in Nov 2023

2/10 Terrible

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I wouldn’t recommend especially for someone new coming in they are not friendly but however there is one young lady I talked to one night that made sure since my key on my door didn’t work she took care of me her customer service skills are wonderful and that was my last night there however I wished she was the one to welcome me in. House keeping horrible no towels the entire trip and breakfast there I do not recommend
Stayed 3 nights in Nov 2023
Response from GM on 27 Nov 2023
Thank you for your feedback! We appreciate your feedback and look forward to you staying with us again in the future!

6/10 Okay

Abrahame

Travelled with family
Disliked: Property conditions & facilities
The bathroom floor head lose tile on the floor. It was cheap hotel. Decent value for the price.
Stayed 5 nights in Nov 2023

8/10 Good

Thomas, edmond

Business traveller
Liked: Cleanliness, property conditions & facilities
Desk clerk did not want to be there. I’ve machines on at least 2 floors wernt working.
Stayed 1 night in Nov 2023

2/10 Terrible

Tiana

Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jose

Stayed 2 nights in Nov 2023

10/10 Excellent

Stephan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023