Exterior

Reviews of Holiday Inn Express Hotel & Suites Dallas - Duncanville, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 1001 reviews" "
Rating 8 - Good. 301 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 24 May 2024
Hi Sam,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

Marvia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Like - appears safe. No issues. Bedroom was musty...pillows old. Not enough hot water... not sure why we couldn't get hot breakfast for two days. All in all it was ok. Guess you get what you pay for.
Stayed 4 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Marvia,Thank you for your feedback. We're glad to hear that you felt safe at our hotel. We apologize for the musty bedroom, old pillows, and lack of hot water and breakfast. Your comments will help us improve our services. We appreciate your understanding and hope to provide a better experience in the future.

10/10 Excellent

Donette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Donette,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

10/10 Excellent

Susan, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful and considerate.
Stayed 2 nights in May 2024
Response from Sophia CSR on 17 May 2024
Hi Susan,It's fantastic to hear that you had such a positive experience with our staff! Being friendly, helpful, and considerate are core values for us, and we're glad that our team made your stay enjoyable. We appreciate your kind words and hope to welcome you back soon!

4/10 Poor

Andra

Travelled with family
Disliked: Property conditions & facilities
I booked a suite and didn’t receive it. No hot breakfast like it mentions on website, HUGE stain in the carpet, and questionable people walking in the area. This is not what I expected.
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Hi Andra,Your comfort and satisfaction are paramount to us, and it's disheartening to hear that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Rest assured, your feedback will be shared with our team to address the issues you've raised and to ensure improvements are made. We'd appreciate the opportunity to provide you with a much more positive experience.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our travel party had their truck stolen from the hotel and they said this is common in this area. Hotel was clean and nice but be cautious of this area and park in front.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Robin,Thank you for sharing your feedback about the cleanliness and overall quality of our hotel. Guest safety and comfort are our top priorities, and we take such concerns seriously. We'll continue to monitor and address any issues to ensure a pleasant experience for all our guests. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Marika, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi goes of an on constantly. Needs better connection.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Marika,Thank you for your feedback and for rating us 4 out of 5. We apologize for the inconvenience caused by the intermittent WiFi connection.We'll investigate the issue to improve the WiFi experience. We appreciate your understanding and hope to welcome you back again soon.

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, it was adequate. One of the very few places we've stayed that actually provides space for luggage. The remote didn't work, and the selection of channels on TV was not to our liking.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Diane,Thank you for sharing your feedback with us. We are pleased to hear that you found the space for luggage adequate during your stay. However, we apologize for the inconvenience with the remote not working and the TV channel selection not meeting your expectations. Your comments are valuable to us, and we will address these issues to ensure a more enjoyable experience for our guests in the future. We appreciate your business and hope to welcome you back for a more satisfying stay in the future.

8/10 Good

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Alex,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

8/10 Good

Asneth

Liked: Cleanliness, staff & service, property conditions & facilities
the tub stained and discoloured,more seating options were needed
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 9 Apr 2024
Hi Asneth,We apologize for the stained and discoloured tub and for any inconvenience it may have caused. We will address this issue promptly to ensure a more pleasant experience. Additionally, we appreciate your suggestion for more seating options and will consider it for future improvements. Your satisfaction is important to us, and we hope to welcome you back for a better stay in the future.

10/10 Excellent

Khanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Khanh,Thank you for your perfect score and positive feedback regarding our cleanliness. We strive to maintain high standards of cleanliness and hygiene for our guests' comfort and satisfaction. We look forward to welcoming you back for another excellent stay in the future.

8/10 Good

ed

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

Julie

Advertise queen beds but they are full size
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Julie,I regret any confusion regarding the bed sizes advertised. Rest assured, we have provided accurate information about our accommodations. We regret if there was any oversight in reviewing this information before booking your stay. Your feedback is valuable to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further questions, please feel free to let us know.

8/10 Good

Gerald Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area quiet area
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Gerald,We're pleased to hear that you enjoyed the peacefulness of our location! Providing a serene environment for our guests is important to us, and we're glad you appreciated it. If there's anything else we can do to enhance your experience further, please feel free to let us know. We hope to welcome you back for another relaxing stay in the future!

10/10 Excellent

Dinah

Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi Dinah,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Kyle

Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi Kyle,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cute service
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Feb 2024
Hi Christopher,Thank you for your feedback! We're delighted to hear that you found our service to be good. Providing excellent and adorable service is what we aim for, and we're glad we hit the mark during your stay. We appreciate your review and hope to welcome you back again soon!

8/10 Good

Krystal

Liked: Property conditions & facilities
The housekeeping crew left this dirty cloths and garbage bags in my room.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Krystal,We apologize for the oversight with housekeeping during your stay. It's important to us that each guest's experience is comfortable and hassle-free, and we regret any inconvenience caused by the unattended items in your room. We'll address this issue with our housekeeping team to ensure that it doesn't happen again in the future. Thank you for bringing it to our attention. We hope to serve you better in the future.

10/10 Excellent

patrick, St jean sur richelieu

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Patrick,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Good

patrick, St jean sur richelieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Hi Patrick,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excellent

Delricus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Jasinda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Someone peed in the elevator shortly after we arrived. Our curtains would not let down, the front desk said they would come up but never did. My child and elderly mother were woken up to people screaming running up and down the hallway yelling about $10. One of the beds was 3 inches from the AC unit. The walls have clear water damage. There was mold in the bathroom on the floor.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,We're truly sorry to hear about your experience. Hygiene and guest comfort are our top priorities, and we apologize for falling short during your stay. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a better experience for future guests.We value your business and hope you consider giving us another chance in the future.

10/10 Excellent

Shawonna

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Shawonna,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Mary

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Kattie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Angelica

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 16 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Bobby

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The receptionist was not helpful from beginning to end. Asked for a receipt for deposit made she stated I could not receive anything because I payed with a third party company. I advised I’ve always paid through third parties and never not been able to receive a receipt for the deposit when that’s paid and my card is swiped through the hotel. I will not use this location again through hotel or third party.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

8/10 Good

Tamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 12 Dec 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Alejandra

Liked: Staff & service, property conditions & facilities
Everything its clean and the service its great my family and I enjoy our stay definitely staying there again
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,Thank you so much for the glowing 5-star review! We're thrilled to hear that everything was clean and that you enjoyed the great service during your stay. It means a lot to us that your family had a wonderful experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE
TVs did not work. No Internet and the phones didn't work. Front desk refused to compensate us. Will not be back again!!!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, the staff was pleasant and helpful 😊, and the environment was clean, and peaceful.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 18 Nov 2023
Dear Guest,Thank you for the outstanding 5-star rating! We're thrilled to hear you had a great stay. Our team works hard to ensure a pleasant experience, and your positive feedback on cleanliness and the peaceful environment is truly appreciated. We can't wait to welcome you back!

10/10 Excellent

Loyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Nov 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

KENYA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Debra

The room was clean. Furniture needs updating, old and chair stained. Its in a bad area. Having to park in the back and then having yo walk all the way to the front to get in when there are key doors in the back lets me know its not a safe area. I heard what sound like 5 gun shots then 3 more shots followed as I was getting my suitcase out of the trunk of my car upon arrival. I froze!! I didnt know whether to get back in my car, run or get down. The only parking was in back behind the building. Being a female traveling alone! They should get a security guard to sit by that door at night so entry can be available from the back to enter the building faster, quickly and safetly. It a dirty area. Trash all in the streets. Fast food buildings all dirty and nasty. I should have known not to expect more since the room where so cheap. I only stayed 1 night. I love Holiday Inn but will never stay at that location again in that area.Sorry
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Nov 2023
Dear Guest,Thank you for your 4-star rating and for sharing your experience with us. We're glad to hear that you found the room clean. We appreciate your feedback on the furniture, and we apologize for any discomfort caused by its condition. Your safety is our top priority, and we take your concerns about the area seriously. We'll look into ways to enhance security, and we appreciate your suggestion about having a security guard. We're sorry to hear about the noise and the overall cleanliness of the area; we'll work towards improving these aspects. We value your loyalty to Holiday Inn and hope you'll consider giving us another chance in a different location.

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The bathroom floor was sticky and whole bathroom looked like it hadn’t been cleaned. The juice at breakfast was very watered down.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 8 Nov 2023
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness and breakfast that you encountered. Rest assured, your concerns will be noted and forwarded to our team for improvement. We would value another chance to impress you and we wish you safe travels.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice bed and I love the soap dispenser
Stayed 1 night in Nov 2023
Response from Sophia CSR on 3 Nov 2023
Dear Guest,Thank you so much for your 5-star review! We're delighted to hear that you found our space very clean, enjoyed the comfortable bed, and appreciated our soap dispenser. We aim to provide a pleasant experience for our guests, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future!

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DBU Classic
came to watch grandson play golf
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Yulie

Stayed 1 night in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean, AC in room was fabulous. Never once got hot. Room was very clean and quiet. The girl that checked up in was very friendly and super helpful! Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Dear Guest,We appreciate your 5-star rating and are delighted to hear you found the hotel very clean with fabulous AC. We're glad the room met your expectations for cleanliness and tranquility. It's wonderful to know that our staff, especially the check-in personnel, left a positive impression. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jared

Stayed 1 night in Oct 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Amber

Stayed 2 nights in Oct 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Nichole

Stayed 1 night in Oct 2023
Response from Sophia CSR on 15 Oct 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

LaShanda

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was friendly and helpful!
Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Oct 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our property clean and our staff friendly and helpful. We appreciate your 5-star rating and look forward to welcoming you again in the future!

8/10 Good

Eddie

Travelled with family
Liked: Amenities
Property was clean and staff was very friendly. It would be nice to have a slightly different variety for the hot breakfast. We were there 3 days and each day offered the same selections. Other than that, I have no other complaints.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,Appreciate your 4-star rating! Thank you for your thoughtful review and for choosing our property for your stay. We're delighted to hear that you found our property clean and our staff friendly. We appreciate your feedback regarding the hot breakfast variety, and we will certainly consider it for future improvements. We're glad to know that, aside from this minor suggestion, you had an enjoyable stay with us. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 10 Oct 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.