Jose, it's regrettable to learn that your stay was not as expected due to miscommunication regarding your specific booking preferences. We recognize your disappointment upon not finding the hot tub as desired. Communication is an essential aspect of our service, and we're fuelled by your feedback to enhance this. We appreciate your understanding and hope we get another chance to provide you with a more satisfactory stay.

Alejandra, it's wonderful to see you enjoyed your visit with us at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We appreciate your positive rating and hope to welcome you back soon. Continue to stay safe.

Perrie, it's great to hear that you enjoyed your stay at Holiday Inn Express & Suites DFW Airport - Grapevine. We aim to provide a pleasant experience for all our guests. We hope to have you back soon!

Meredith, we appreciate your feedback about the room conditions and we take note of the desire for some improvements, such as updated décor and better lighting. At the same time, it's heartening to learn about your pleasant interaction with our overnight team member. Your positive comments are much appreciated and we will do our best to build upon them. Thank you for choosing the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel.

Russell, it's delightful to hear that you appreciated the cleanliness of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel, and found our team members amicable. We strive to provide enjoyable experiences for our guests and your feedback is much appreciated. We eagerly anticipate your next visit.

Kevin, it's wonderful to hear that you appreciated the conveniently close proximity of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel to the airport. On your next visit, we're eager to provide the same convenience and ease for your travels. Thank you for your positive comments.

Audra, thank you for your feedback. We are aware that the unavailability of the pool area might have inconvenienced you during your stay. Our team members are committed to ensuring the cleanliness of our amenities, and any lapses are taken very seriously. We hope that despite these issues, your next visit with us is enjoyable.

Charles, we're glad you appreciated the location of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. It's our hope that the convenient situation enhanced your stay. We're looking forward to welcoming you back the next time you're in town.

Charles, it's wonderful to hear that you found everything to be good at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're truly glad we could make your stay enjoyable. We hope to welcome you back in the future!

Richard, it's wonderful to hear you had an awesome experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We appreciate your feedback and look forward to welcoming you back in the future.

Calvin, it's great to hear that the convenient location of Holiday Inn Express & Suites DFW Airport - Grapevine made your stay more enjoyable. We appreciate your feedback and hope to host you again soon.

Tim, thank you for recognizing how wonderful Melissa at the Holiday Inn Express & Suites DFW Airport - Grapevine has been during your stay. It's satisfying to see you had such a pleasant experience with our team members. Looking forward to welcoming you back.

Thanks for the perfect rating, Perrie! We can't wait to see you again soon for another amazing experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel.

Deepika, it's pleasing to hear that you found our team members constantly cheerful and hospitable, and you enjoyed the breakfast. We regret any inconvenience you faced due to the cleanliness of certain areas and slow water flow. Please know that your feedback about these issues is taken seriously and will be addressed. We appreciate your visit and would love to serve you better on your next stay.

Jack, thank you for choosing to stay at the Holiday Inn Express & Suites DFW Airport - Grapevine. We're delighted to know your stay was enjoyable. It's our team's mission to provide excellent service, and we look forward to welcoming you back. Safe travels!

Nancy, thank you! It's wonderful to know that you had a positive experience with our colleagues at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We make every effort to provide excellent service and it's uplifting to hear that our efforts are being recognized. We hope to have you stay with us again.

Alfredo, we appreciate your positive rating and the time you took to share your feedback. We're aware of some guests' concerns regarding our bathrooms and routine upkeep is conducted to ensure guest satisfaction. We value your observations as they help us focus on areas for improvement. Thank you for choosing the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel for your stay. We hope to see you on your next visit.

Alika, your positive feedback regarding the cleanliness of your room at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel, and the service from our front desk colleagues is greatly appreciated. It warms our hearts to know that we were able to deliver a wonderful stay. We look forward to welcoming you back in the future.

Omero, it's wonderful to hear you had a pleasant experience at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We truly appreciate your feedback and hope to welcome you back in the future.

William, your feedback about your stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel is appreciated. We're pleased to hear you're having an enjoyable stay. We understand your comment about the pool and appreciate your comprehension. We're also glad you took advantage of our early breakfast. Your satisfaction is our top priority. We look forward to hosting you during another visit.

Jann, it's terrific to hear that you were impressed with the customer service at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We always aim to exceed our guests' expectations. We look forward to hosting you again.

Sam Singh, thank you for sharing your positive experience. We at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel are thrilled to hear you enjoyed your stay. We strive to provide excellent hospitality and your review brings us great joy. Looking forward to hosting you again!

Caitlin, It's great to hear that you found the cleanliness of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel up to mark and had a smooth check-in and check-out process. We appreciate your understanding regarding the billing discrepancy and are glad it was resolved in a timely manner. Thank you for choosing us and sharing your experience. We hope to welcome you back soon!

Perrie, it's wonderful to know you had an excellent stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel! We thank you for your rating and hope to provide you with another outstanding experience on your next visit.

Giovanni, thank you for choosing Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. It's wonderful to know that your stay was up to par, thanks to your rating. Your feedback is essential and we hope to serve you again soon.

Lou Ann, it's great to hear that you had a fantastic experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We strive to provide the best possible hospitality to our guests. Your rating speaks volumes and we truly appreciate it. Look forward to welcoming you back on your next visit!

Michael, we're thrilled you found Holiday Inn Express & Suites DFW Airport - Grapevine to be a great place. We strive to provide top-notch service to make our guests' stay comfortable and memorable. Thank you for choosing us, and we look forward to welcoming you back in the future.

Henry, thank you for your kind comments. At Holiday Inn Express & Suites DFW Airport - Grapevine, we pride ourselves on our welcoming and efficient team members. It's wonderful to hear you appreciated their courtesy and the expedited check-in process. We look forward to your next stay with us!

Fernando, thank you for giving us a perfect rating on Expedia. We're thrilled to hear you had a satisfactory stay at our Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel and we're excited to welcome you back on your next visit.

Angela, thank you so much for the warm feedback about your stay at Holiday Inn Express & Suites DFW Airport - Grapevine. It's wonderful to hear that our team members were so welcoming and that you enjoyed the variety of options at breakfast. We strive to provide a top-notch experience for all of our guests. We can't wait to welcome you back the next time you're in the area!

Todd, it's good to hear you found our front desk team member helpful during your stay. We wish your experience had been more positive overall. We regret hearing that certain aspects of your stay fell short of expectations, specifically regarding breakfast service and some concerns within the room. Your feedback serves as a valuable tool in identifying areas for improvement. While we can't undo past experiences, we strive to make every effort to enhance our guests' experience moving forward. We hope that we can overcome your doubts and regain your confidence in a future stay, so it would be a true reflection of our commitment to guest satisfaction.

Sandra, it is gratifying to hear that you found the cleanliness and comfort of the Holiday Inn Express & Suites DFW Airport - Grapevine up to your expectations. We are thrilled that your experience with us was wonderful. We hope to have the pleasure of welcoming you back in the future.

James, it sounds like you experienced a challenging situation with your flight arrangements. In such instances, the hotel aims to make the rest of your travel journey as seamless and comfortable as possible. We hope the services offered were able to somewhat ease the impact of these unexpected changes.

Amelia, it's delightful to hear that Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel served as an ideal stopover for your journey and you had a chance to explore our charming surroundings. We're glad our friendly team made your stay more pleasant. Your feedback regarding the showers is appreciated, and we certainly consider it as we continually strive to improve our guest experience. We are excited to welcome you back on your next journey.

Tom, we're thrilled to hear that you had such a positive experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. It's particularly great to know our shuttle driver provided excellent service. Thank you for sharing, and we hope to welcome you back soon.

Jamie, we're glad to see you had a good experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. Thanks for rating us and we hope to have the chance to exceed your expectations on your next stay. Safe travels.

Jason, it's great to hear that you appreciated the secure and well-located nature of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We look forward to extending this convenience to you on your future stays.

Deanna, thank you for sharing your thoughts. It’s wonderful to know you appreciated the cleanliness of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. Your observations regarding room amenities have been noted and will serve as valuable input as we constantly aim to enhance guest comfort and satisfaction. Looking forward to welcoming you back.

Thanks for the amazing rating, Bruce!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel!

Thanks for the great rating, Raul!We're thrilled you enjoyed your time at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel so much! We look forward to sharing an even better experience with you soon.

Tobi, we genuinely regret to read about the bathroom condition and cleanliness issues you brought up. We indeed aim to maintain utmost sanitation and comfort, and your experience doesn't reflect this dedication. Allow us to assure you that our team members offer their best service to all guests, regardless of membership status. Furthermore, your comments on rating discrepancies are taken seriously, aiding in making improvements. Although we don't possess control over hotel.com ratings, we're committed to delivering an experience that exceeds expectations. We hope you will consider us in future travels, to demonstrate our dedication to your comfort and satisfaction.

Margarita, we appreciate your review and are delighted to learn that you enjoyed the discreet location of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel and our meticulous cleanliness. Your assessment is insightful; while we continually strive for perfection, there is always room for improvement. Your comment regarding the beds and bathroom faucet has been noted and will be reviewed by our maintenance team. It's wonderfully encouraging to know you would choose our hotel for your future visits. Thank you!

Leroy, it's great to hear that you found our team members at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel to be exceptionally friendly. We're also glad to hear that you found everything in your room to be functional. While some aspects may reflect a more traditional style, we ensure that the standard, efficiency, and cleanliness are never compromised. We look forward to your next visit!

Thank you for the fantastic rating, Patrick!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel! We can't wait to see you again soon.

Karen, thank you for your Expedia review of your stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're pleased to know that your stay has met your expectations. We look forward to hosting you again on your next visit.

Thank you for the excellent rating, Xavier!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel! We look forward to hosting you again soon.

Jane, it's fantastic to hear that you appreciate the relaxing feature of the jetted tub in the rooms at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. Seeing guests choose to return because of unique amenities like this brings joy to our team members. Thank you for your kind words and we look forward to your future stays with us.

Brian, thank you for your review. We're thrilled that Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel's close proximity to the airport met your travel needs. Your feedback is valued and we hope to host you again in the future.

Thank you for sharing your feedback, Perla!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.