Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Roshima

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 1 night to attend a concert nearby but we had a lovely time. Everyone was courteous, the rooms were clean, the bed was comfy, and the complimentary breakfast was good.
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Murad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GSM on 20 Apr 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good Place
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean room, helpful front desk. Walking distance to Toyota Pavilion. This is my go to place to stay when I have a concert there!
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

2/10 Terrible

Scott

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When I went to my room it looked like they started to clean it and then left before they got too far into the cleaning. The bed covers were on the floor as well as the trash. Had to go back downstairs to get another room. Was not offered any kind of an upgrade other than apology for my inconvenience.
Stayed 1 night in Apr 2024
Response from GSM on 11 Apr 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing again to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and for that reason we will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Large and clean room. Breakfast was excellent. My room was located next to the elevator shaft, but surprisingly it wasn’t noisy at all, very comfortable. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from gsm on 8 Apr 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us.

10/10 Excellent

Denisse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and easy check in. Very clean and quiet. Will definitely recommend and stay again.
Response from gsm on 8 Apr 2024
We are delighted you found our location so convenient. Most of our travelers feel the exact same way regarding our locale. We look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Morgan

Travelled with partner
Great rooms, large and roomy. Comfortable bed and pillows. Very clean and quiet. Would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from GSM on 29 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again! The hotel was very clean and convenient from the convention center. Breakfast was great everyday! Great hotel!
Stayed 3 nights in Mar 2024
Response from GSM on 29 Mar 2024
Thank you for your feedback and for choosing to stay at our Holiday Inn Express Irving Convention Center - Las Colinas. We truly value your response, which reflects your unwavering trust and loyalty to our brands.

10/10 Excellent

Adrian, Forest Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. Michelle who works with the breakfast team was always helpful and friendly. Will definitely stay again at the hotel.
Stayed 6 nights in Mar 2024
Response from GSM on 21 Mar 2024
We were delighted to see you enjoyed your stay with us. I'm glad our location is so convenient for you. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. See you soon.

8/10 Good

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with the hvac in our room.
Stayed 4 nights in Mar 2024
Response from gsm on 24 Mar 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The shower pressure was amazing. Dove body wash, shampoo, hand was, hand cream and conditioner is a plus. It is nice to have a hotel go beyond for their customers.
Stayed 3 nights in Mar 2024
Response from GSM on 21 Mar 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Wei

Stayed 2 nights in Mar 2024
Response from gsm on 8 Apr 2024
Thank you for your review.

8/10 Good

Ernest Mark

Stayed 1 night in Feb 2024
Response from gsm on 24 Mar 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Derrell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GSM on 28 Feb 2024
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Rufuu

Liked: Cleanliness, staff & service, property conditions & facilities
Dead roach in main hall and employees parking in main entrance
Stayed 3 nights in Feb 2024
Response from GSM on 26 Feb 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. The items you mentioned have been addressed with all our employees.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and the breakfast sweet rolls were excellent! The Door Latch to Room 102 was difficult to operate and sometimes would not open. Also noticed that with the original room assigned to me. Better fix those!
Stayed 3 nights in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaista was the most pleasant woman at the front desk and welcomed me and also helped me navigate how to get food delivered and also about the property. She’s very knowledgeable and helpful.
Stayed 4 nights in Jan 2024
Response from gsm on 6 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and just a few minutes walk to the toyota music factory
Stayed 2 nights in Jan 2024
Response from gsm on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a 1- night hotel close to my customers HQ. This was fine. Better breakfast than most other hotels in the group. Good value.
Stayed 1 night in Jan 2024
Response from GSM on 30 Jan 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GSM on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONVENTION CENTER - LAS COLINAS.

4/10 Poor

Gina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Carlos on 23 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Whitney

Stayed 1 night in Jan 2024
Response from gsm on 6 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our housekeeping staff.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms , friendly employees, very good rate and a good Las Vegas buffet breakfast
Stayed 1 night in Dec 2023
Response from Carlos - Guest Services Manager on 18 Jan 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2023
Response from Carlos - Guest Services Manager on 18 Jan 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room size
Stayed 1 night in Dec 2023
Response from GSM on 1 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Carlos - Guest Services Manager on 18 Jan 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us. We go above and beyond to make sure we have satisfied our guests, and we're happy that our efforts didn't go unnoticed. On behalf of all our staff we appreciate the kind words!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean place. Should have more available places closer for meals.
Stayed 1 night in Dec 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from AB on 28 Dec 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

8/10 Good

DIANNE, DENVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good, except the breakfast. Most of the food items were gone.
Stayed 2 nights in Dec 2023
Response from AB on 28 Dec 2023
Thank you for sharing your experience. We are so sorry to hear about your experience at breakfast. Please accept our apologies.

10/10 Excellent

Alyssa

Response from GSM on 15 Feb 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AB on 28 Dec 2023
Thank you for staying with us. I see you gave us an 8 of 10, but no details about your experience with us. I would love to hear more about how we can serve you better.

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from AB on 28 Dec 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

8/10 Good

Melody, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice, clean, comfortable property. Very convenient if there for convention center activities.
Stayed 2 nights in Nov 2023
Response from AB on 28 Dec 2023
Thank you for sharing your experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Saltanat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was nice. The room was spacious, and the halls were quiet, the bed was comfortable.
Stayed 3 nights in Nov 2023
Response from AB on 28 Dec 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice and super clean. Got bad directions for walking to music venue which almost had us walking on the freeway, but other than that, couldn’t have been a better stay!
Stayed 1 night in Nov 2023
Response from AB on 28 Dec 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

YONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AB on 28 Dec 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Blanca

Stayed 2 nights in Oct 2023
Response from AB on 28 Dec 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GS on 30 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONVENTION CENTER - LAS COLINAS. Please know that your feedback is extremely valuable to us.

2/10 Terrible

malik

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found roaches on my bed Two of them , then changed my room. They changed my room no questions asked maybe they knew the room had roaches
Stayed 1 night in Sep 2023

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GS on 30 Oct 2023
We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the special service I received since I called a head and arrived after mid night.
Stayed 1 night in Oct 2023
Response from Guest Services on 25 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback.

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on 25 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was great and accomondating, room clean. But the noise level outside freeway and lightrail were terrible. I had to ask for a room change to the non lightrail side. But even that was noisy.
Stayed 3 nights in Oct 2023
Response from GS on 25 Oct 2023
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible. Unfortunately, the noise levels vary greatly from room to room, depending what side of the hotel you are occupying.

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023
Response from AB on 28 Dec 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

6/10 Okay

Brayden

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures and reviews are very deceiving. If this was rated on staff alone it would be 5 stars but unfortunately the room did not feel clean, there was rust and soap scum in the shower. There was also a terrible smell throughout the room and hotel. Would not stay here again unfortunately.
Stayed 2 nights in Oct 2023
Response from GS on 25 Oct 2023
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.