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Reviews of Hyatt Place Dallas/Arlington

3 out of 5
Hyatt Place Dallas/Arlington
2380 Road To Six Flags E, Arlington, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 567 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trolley!
Stayed 3 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.We truly appreciate your support and hope to have the pleasure of welcoming you back to Hyatt Place Dallas/Arlington in the near future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

2/10 Terrible

Amy, Robstown

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The AC was making a gurgling noise the entire night and was leaking water all over the carpet. The shower would literally high pitch scream at you while you showered. The place is nice but not worth $197
Stayed 1 night in Apr 2024
Response from Ti Sayles on 1 May 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. It's disappointing to hear about the issues you encountered with the AC and the shower. Maintaining a comfortable and pleasant environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will immediately address these issues to ensure that they are resolved and do not recur in the future. Our maintenance team will investigate the AC unit and the shower to identify and rectify the root cause of the problems you encountered.We appreciate you bringing these concerns to our attention, as it gives us an opportunity to improve our services and facilities. We strive to provide exceptional value to our guests, and we regret that your experience did not reflect this. Rest assured, we will take the necessary steps to prevent similar issues from occurring in the future.We hope that you will give us another chance to exceed your expectations on your next visit. Please don't hesitate to contact us directly if there is anything else we can do to make amends for your recent experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Rick

Travelled with family
Staff was super friendly & helpful.
Stayed 1 night in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.

10/10 Excellent

chi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was friendly and professional. I loved the breakfast. Everything was fresh and delicious, Thank you Maria.
Stayed 2 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our staff and enjoyed our breakfast offerings. Providing fresh and delicious meals is always our top priority, and we're thrilled that we hit the mark for you. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic experience soon!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.

10/10 Excellent

Adam David, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and thank you for accommodating our reservation after running out of rooms
Stayed 2 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
We're thrilled to hear that we were able to accommodate your reservation despite the unexpected situation of running out of rooms! Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that we could meet your needs during your stay. Thank you for your kind words, and we hope to welcome you back for another wonderful experience in the future!

10/10 Excellent

Kayleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay. Hotel was very clean and the beds were comfortable. The front desk staff was very friendly. Over it was a great stay and would highly recommend it
Stayed 1 night in Mar 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. Maintaining cleanliness and comfort is a top priority for us, so we're delighted that you found our hotel to be clean and the beds to be comfortable.Our front desk staff takes great pride in providing excellent service, and it's wonderful to hear that their friendliness made a positive impression on you. We'll be sure to pass along your kind words to them.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whitney was an excellent host
Stayed 1 night in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us.

10/10 Excellent

Rebekah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The property was clean and the staff were friendly and accommodating.
Stayed 3 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a clean and welcoming environment is always our top priority, and we're delighted that you found our property to be just that. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it's wonderful to know that you found our staff to be friendly and accommodating. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

8/10 Good

Keysha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff was helpful and friendly. I appreciate Felicia for all of her food recommendations. She was friendly and helped us find nearby restaurants that were good. Kay Kay was also friendly and helpful. The property was clean and the location is near Six flags and the highway. Did not like that the room was small. Especially the bathroom. It was so small it is hard to maneuver around.
Stayed 4 nights in Apr 2024
Response from WB on 9 Apr 2024
Thank you for your feedback, we value your input and hope to see you again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Close by main attractions
Stayed 1 night in Apr 2024
Response from WB on 9 Apr 2024
Thank you for taking the time to give us your feedback. We are very happy that you enjoyed your stay with us. And hope to see you again.

10/10 Excellent

Bernaldo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff was amazing with kids and accommodating
Stayed 1 night in Apr 2024
Response from WB on 7 Apr 2024
Thank you for your feedback! We are very happy you and your family enjoyed your stay!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from WB on 9 Apr 2024
Thank you for taking the time to give us your feedback. We are very happy that you enjoyed your stay with us. And hope to see you again.

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from WB on 6 Apr 2024
Thank you for your feedback, we greatly appreciate it and we hope to see you again!

4/10 Poor

Sarah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs updates. Things were falling a part
Stayed 2 nights in Mar 2024
Response from WB on 6 Apr 2024
Thank you for your feedback. We do apologize you did not have a great stay and hope you will give us another opportunity to serve you.

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was super friendly even though we were supporting the opposing team lol. Very clean,quiet,safe and conveniently close to shopping,dining and entertainment. We’ll definitely stay there again.
Stayed 2 nights in Mar 2024
Response from WB on 6 Apr 2024
We appreciate you taking the time to give us your feedback. We are happy you enjoyed your stay and we hope to see you again.

6/10 Okay

Jasmine, Sachse

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location to attractions wss excellent. We waited for the trolly but it never came, and we were able to walk to our destination with no issues. Room was equipped as described. We live locally but got a room so the kids could swim after the theme park, very dissapointed that the pool was closed for repair. Staff was fantastic though.
Stayed 1 night in Mar 2024
Response from WB on 6 Apr 2024
Thank you for giving us your feedback. We do apologize for the inconvenience of the pool and hope you will give us another opportunity to serve you.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2024
Response from WB on 6 Apr 2024
We appreciate you taking the time to give us your feedback. We are happy you enjoyed your stay and we hope to see you again.

2/10 Terrible

Stacy

Stayed 1 night in Mar 2024
Response from WB on 6 Apr 2024
Thank you for your feedback. We do apologize you did not have a great stay and hope you will give us another opportunity to serve you.

10/10 Excellent

Micheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 rooms and both rooms were spacious and clean. The breakfast had a great variety and was free. The hotel is within walking distance to Six Flags and a restaurant.
Stayed 2 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was excellent and overall check in was smooth and easy.
Stayed 2 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay here and staff is super friendly and very helpful
Stayed 3 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

8/10 Good

Jessica

Stayed 2 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and hope to see you again!

6/10 Okay

April

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is in a good location. We felt safe and easy to get in and out of the area. The staff was nice. The room wasn't very clean. The last guest swim trunks were hanging in the closet, the carpet hadn't been vacuumed very well and the bathroom store was sticky.
Stayed 1 night in Feb 2024
Response from WB on 21 Mar 2024
Thank you for your feedback, we do apologize for the housekeeping issues you experienced and hope you will give us another opportunity to serve you.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from WB on 4 Mar 2024
Thank you for your feedback, we do apologize you did not enjoy your stay and hope you will give us another opportunity to serve you.

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from WB on 4 Mar 2024
We appreciate your feedback and are happy you enjoyed your \stay with us and hope to see you again.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all aspects of the stay. Room was fantastic but bed a little stiff. Couch sleeper was a little worn as well but those things happen with enough people using it. Over all we were happy
Stayed 1 night in Mar 2024
Response from WB on 4 Mar 2024
Thank you for your feedback. We are glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Quentavious

Liked: Amenities
Will be bac
Stayed 2 nights in Feb 2024
Response from WB on 4 Mar 2024
We appreciate your feedback and are happy you enjoyed your \stay with us and hope to see you again.

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Great room layout
Stayed 1 night in Feb 2024
Response from WB on 1 Mar 2024
Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Hoan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Supper good customer service
Stayed 2 nights in Feb 2024
Response from WB on 1 Mar 2024
Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again.

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many broken items in room fridge didn’t work, shower doors handle was peeling and sharp overall not impressed
Stayed 3 nights in Feb 2024
Response from WB on 26 Feb 2024
Thank you for your feedback, we do apologize for the the issues you experienced and hope you will give us another opportunity to serve you.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service
The property is 9 miles from DFW and 6 miles from Globe Life Field and AT&T Stadium. You can see Six Flags from the room windows. The hotel was full and one of the two elevators was out of service the entire stay. It resulted in constant waiting by the guests and no apologies or help from the staff. Also, coffee is not available in the lobby and the advertised restaurant was not open. The lobby area around the front desk is their breakfast area. It is not big enough on a busy weekend. The breakfast was good but it was difficult to move around in the small area where the food was located. The lobby and breakfast area need to be remodeled to create a better functioning space.
Stayed 3 nights in Feb 2024
Response from WB on 26 Feb 2024
Thank you for your feedback, we are happy you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Quentavious

Liked: Cleanliness, staff & service, property conditions & facilities
Will be bac
Stayed 1 night in Feb 2024
Response from WB on 19 Feb 2024
Thank you for taking the time to give us your feedback, we are happy you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

luiz F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Victoria Marquez on 19 Feb 2024
Thank you for your excellent review and we look forward to seeing you again.Sincerely,Victoria MarquezAssistant General Manager

10/10 Excellent

Quentavious

Liked: Cleanliness, staff & service, property conditions & facilities
Will be bac again
Stayed 1 night in Feb 2024
Response from WB on 16 Feb 2024
Thank you for taking the time to give us your feedback! We look forward to seeing you again!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, only 1 elevator was working
Stayed 4 nights in Jan 2024
Response from WB on 11 Feb 2024
Thank you for your feedback! We do apologize for the elevator being down as we are actively working to get it repaired. We do hope to see you again!

10/10 Excellent

Frederico

Stayed 1 night in Aug 2023
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
My second time staying here. Love it staying here. Amazing staff, great breakfast, comfy beds. Welcome bag with water and treats was a sweet gesture. Thank you and looking forward to my next stay.
Stayed 3 nights in Feb 2024
Response from WB on 8 Feb 2024
Thank you for your feedback, we value your input! We are very happy had an excellent experience with us and we look forward to seeing you again!

8/10 Good

Ashli

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from WB on 8 Feb 2024
Thank you for your response, we greatly appreciate your feedback and hope to see you again.

10/10 Excellent

Nasario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from WB on 31 Jan 2024
Thank you for taking the time to give us your feedback! We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Paqueshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nice area.
Stayed 2 nights in Dec 2023
Response from WB on 31 Jan 2024
Thank you for giving us your feedback! We are please you had a great stay and we hope to see you again!

8/10 Good

Shareesa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good
Great deal and last minute availability, the hotel was clean but aged. There definitely could be a little TLC. But overall it was worth the money and I'd stay there again!
Stayed 1 night in Jan 2024
Response from WB on 29 Jan 2024
Thank you for taking the time to give us your feedback! We value your input and we do hope to see you again!

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

8/10 Good

Stephen

Stayed 2 nights in Jan 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from WB on 22 Jan 2024
Thank you for the great review! We are very happy you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from WB on 23 Jan 2024
Thank you for your feedback, we value your input! We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great staff! Clean rooms! Perfect locations! Will be staying here again!
Stayed 2 nights in Jan 2024
Response from WB on 22 Jan 2024
Thank you for the great review! We are very happy you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from WB on 22 Jan 2024
Thank you for the great review! We are very happy you enjoyed your stay with us and look forward to seeing you again