Lobby

Reviews of La Quinta Inn & Suites by Wyndham Dallas Mesquite

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas Mesquite
118 Us Highway 80 E, Mesquite, TX

Reviews

5.6
Rating 10 - Excellent. 193 out of 1006 reviews" "
Rating 8 - Good. 168 out of 1006 reviews" "
Rating 6 - Okay. 137 out of 1006 reviews" "
Rating 4 - Poor. 194 out of 1006 reviews" "
Rating 2 - Terrible. 314 out of 1006 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was really messy, but not had prices and convenient location.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Allison,We appreciate your feedback and are glad to hear you found our prices competitive and our location convenient. Your comments about cleanliness will be shared with our team for improvement. Thank you for staying with us, and we hope to welcome you back in the future.

4/10 Poor

Martha, Burleson

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is being renovated, no mention of it when booking. Place was filthy, and bathroom is the worst one I have ever seen. Very disappointing stay. Not like other La Quintas we have stayed at.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Martha,We apologize for any inconvenience you experienced during your stay with us. We appreciate you bringing these concerns to our attention and strive to provide a positive guest experience. Your feedback will be shared with our team for further review and improvement opportunities.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Response from Manager on 4 May 2024
Hello Sherry,We are pleased to hear that you enjoyed the service during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team.

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very dirty
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Colin,We appreciate your feedback and will look into this matter further to ensure our high cleanliness standards are met for all future guests. Thank you for bringing this to our attention.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My mistake on witch la Quinta I was booking, this hotel from hell, has zero stars. Been under construction for over a year, no parking, $50 credit deposit, room was very out dated, dirty, bedding smelled old, bathroom tub was dirty, floor was broken, wifi cable was a joke. Over priced, hall carpet was trashed, stained bags of food out, no work out, no pool, breakfast was microwave eggs, muffin, old cereal. Still waiting on my deposit back. I stayed once before, A/c broken, toilet broken, my uniform and new shoes where stolen, front desk said sorry cameras where off, bs! To charge the guest $89. Dollars and not have all the amenities on line promoted, is absolutely ripping guest off. We realize there's no customer service these days, and most ppl have no other option but to book for convenience. BBB should look into the property owners, they are making as much as the higher end hotels, and hurting, robbing the American ppl. I write reviews on everything I buy, or book, or travel to. Shopping, dining, staying. Customer service ce has really dropped since 2015. Everywhere. It's extremely rare to get it, and I'm the first to throw reviews up with as many stars as I can, honestly. The La Quinta inn on highway 80 & Beltline gets zero stars. No cancellations or I would have immediately. yes I survived last night, did not sleep, and still hungry and waiting on my deposit. 🙁
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Stephanie, We regret to hear about your experience and appreciate your feedback. We recommend reaching out to the hotel management directly for any deposit-related inquiries. Your insights have been noted for the improvement of our services. Your feedback is valuable in enhancing the guest experience for all future visitors.

2/10 Terrible

Shenerika, FORNEY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation and didn’t inform you. Limited AC.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Shenerika, We apologize for any inconvenience you may have experienced during your stay. Our team is constantly working to enhance the hotel for our guests' enjoyment. Your feedback is valued and will be shared with the management for further improvement.

6/10 Okay

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Mike, We apologize for any inconvenience caused by our ongoing renovations. Your feedback is important to us as we strive to improve our facilities for all our guests. Should you have any further concerns, please do not hesitate to contact our management team directly.

2/10 Terrible

Veronica

Terrible
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Veronica, We're sorry to hear about your experience. Your feedback is valuable to us as we strive to improve our services for all guests. Your comments will be shared with our team for further review. Thank you for bringing this to our attention.

4/10 Poor

Angelica

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
AC seem to be turned off.
Stayed 4 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Angelica, We apologize for any inconvenience you experienced during your stay. Guest comfort is a top priority for us, so we have passed your feedback along to our team for review. Your input is valuable in helping us enhance the overall guest experience.

4/10 Poor

Vladimir

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Vladimir, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. Your comfort is our top priority.

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt check in because the asked for a large deposit and still wanted me to wait an extra hour
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Sandra, We appreciate your feedback regarding your recent reservation experience. It's important for us to maintain our policies for the security of all guests. We apologize for any inconvenience caused by the wait time and hope this didn't overshadow the rest of your stay. If you have any further concerns, please feel free to reach out to our management team.

4/10 Poor

Sandra K

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in bad shape, the inspector closed down the 3 floor we where on, they movsd us into aroom that was not livible had to leave early. As soon as we could get somewhere else to go. I was told that we would get some of out money return. Then was told to contact you, I have not been able to make contact until now
Stayed 7 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Sandra K,We regret to hear about your experience at our hotel. We take all feedback seriously and suggest you discuss the refund directly with our management team. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Kimmie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Kimmie, We're sorry to hear that your experience did not meet your expectations. If you would like to share more details about your stay, please reach out to us directly so we can address any concerns you may have had. We value your input and strive to make every guest's stay exceptional.

2/10 Terrible

Isabel C Covarrubias

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet it was no working, had place I need my money back
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Isabel C Covarrubias,We apologize for any inconvenience you faced during your stay. We recommend reaching out to management directly to address any concerns you may have regarding your experience.

2/10 Terrible

Ubrani

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is being renovated and I believe it should not be rented until a major part of the renovation is complete; there were roaches in the room and bathroom; the floor and carpet were dirty; the bathtub was rusted and the shower was not working great. It is outrageous that the room rent was more than $300 per night for this place and they even took a $50 deposit. I recommend Expedia do 'Due Deligence' before putting such properties on the list. For unwary and budget minded customers like us this really shakes our faith in Expedia recommendations.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Ubrani, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel experience we have ever had. First night we were given a room that was filthy and gross…hair in the bed, floors weren’t clean. Bathroom faucet handle was not attached, drapes were stained and one looked like blood streaks, couch cushions were heavily stained and pullout mattress was also stained, there was no smoke detector only a hole where it should have been, phones did not work. It was after 1AM so what were our options? None at that point. Early next morning we requested a move which they did quickly but without apologies. We had to move our own luggage but left immediately to make it to our prearranged appointment. Upon returning and getting cleaned up go the evening we discovered that the toiled did not work. I went down to the desk to report it but since it was Sunday the maintenance guy was unavailable. Again, no options. We had to use the lobby bathrooms. Middle of the night bathroom needs meant getting dressed and going downstairs to the lobby. Next morning, I spoke with hotel staff. They flowered to move us again, which we agreed to, but since there were no rooms avaliable we had to carry our luggage in our car for the day. The hotel called us to advise us that we had a new room. Upon returning, we got new room keys from the night guy who commented that they gave us a renovated room because we had reserved a delux suite and it wasn’t fair that we were given the other rooms instead. This is room number three in less than 48 hours. This room was an impro
Stayed 4 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello David, We are disappointed to hear about the issues you encountered during your stay. Your feedback is valuable for us to improve our services and we apologize for any inconvenience caused. Our team is dedicated to ensuring each guest has a comfortable experience, and we will address these concerns internally. Thank you for bringing this to our attention, and we encourage you to contact our management to discuss your experience further.

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello William, We regret to learn that you did not fully enjoy your stay with us. Please feel free to contact us directly with any details about your experience so we can address any concerns you may have. We strive to provide a pleasant stay for all our guests.

4/10 Poor

Nina, Los Altos

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is old and decrepit. Room smelled of throw up. Windows didn't open. Pool and fitness room non functional. Terrible
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Nina, We apologize for any inconvenience during your stay. Your comments are important to help us enhance our guests' experiences. We recommend discussing your concerns directly with the management for further assistance. Thank you for sharing your feedback with us.

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The building needs to be closed down. They had major water damage, and the building shows signs of neglect rather than attempts to genuinely fix it. I suspect the owners have tried to cover up the problems with the building multiple times already. Bathroom faucet handle was broken, there was a hole in the wall, mold on the ceiling and walls, curtains had water damage, mildew smell in the stairwell, etc.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Travis, We appreciate your feedback and take all guest concerns seriously. We encourage guests to reach out to our management team with any issues during their stay. Our team is dedicated to addressing and resolving any maintenance concerns promptly to ensure a comfortable stay for all guests. Thank you for bringing these matters to our attention.

6/10 Okay

Kendrick

Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Kendrick, We are delighted to hear that you chose to stay at our hotel and we hope you had a pleasant experience. If you have any further feedback to share, please don't hesitate to reach out to us. We value your input and would love to ensure your future stays are exceptional.

2/10 Terrible

Pete

Disliked: Cleanliness, staff & service, property conditions & facilities
I came up to property and it looked very damaged and an unsafe structure. Walked in and checkin went ok. Went to 3rd floor and OMG what a disaster. Looked like I walked into a tornado ridden disaster. Dirty floor and debris and construction everywhere. I got into my room, tv didn’t work, roaches everywhere, bathroom commode had no running water and hairs all over the bed. The floor looked and felt like it was gonna cave fall under. I called front desk over and over and no answer. I checked out in the AM and I told man about all my issues expecting credit or a refund and all he said sorry we are currently remodeling! Worst hotel on the face of this earth! Horrendous!!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Pete, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is conveniently located near everything. Location is being remodeled, so when we arrived we weren’t sure if the hotel was open. Staff was friendly. Rooms are a bit dated but was priced accordingly.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Pedro, We appreciate your feedback regarding our convenient location and friendly staff. We apologize for any confusion caused by our ongoing renovations. Our team is working on improving our facilities to enhance guest experiences. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excellent

Jaime

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Jaime,We are thrilled to hear you enjoyed your stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!

2/10 Terrible

Kadesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kadesha, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.

8/10 Good

Shante

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Shante,We're delighted to hear you had an enjoyable stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 Terrible

Emily

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Emily, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Jennifer

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jennifer,We hope you had a pleasant stay at our hotel. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future!

4/10 Poor

Cody

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Cody, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us directly so we can address them promptly.

4/10 Poor

James

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Building under construction, needed to be informed before stay
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello James, We apologize for any inconvenience caused by the construction work. We appreciate your feedback and will strive to better communicate such details in the future to enhance our guests' experience. Your input is valuable to us in improving our services and facilities.

2/10 Terrible

Raymond

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction when we stayed there, and it should’ve been condemned. Construction materials, everywhere, drywall dust, through the whole building, black mold in the bathrooms, stains in the carpet, broken glass in the parking lot, completely unbelievable. Filthy and disgusting. I’ve stayed in $39 a night. Hotels that were twice as nice and clean. Stay away!
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Raymond, We apologize for any inconveniences you experienced during your stay with us. Your feedback is valuable and will be shared with our team for improvements. Please contact management directly to address any further concerns you may have. Thank you for bringing these issues to our attention.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was in remodeling
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello James, We apologize for any inconvenience caused by the remodeling during your stay. We appreciate your understanding as we work to enhance our facilities for future guests. Feel free to share any feedback with our management team for further improvement.

2/10 Terrible

Valerie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i came here bc they had a indoor pool and other amenities and there all shut down but they fail to mention that to me as well as walking into roaches in my room , tub dirty and rusty i want a full refund
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Valerie,We're sorry to hear about your experience and appreciate your feedback. Ensuring a comfortable stay for our guests is our priority, and we will address your concerns with our team. For further assistance, please contact our management team directly. Thank you for bringing this to our attention.

2/10 Terrible

Josue

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is the worst hotel ive stayed in. There were syringes on the light s in the restroom. The tub was dirty and the shower pole was held together by electrical tape. There were roaches all over and the pillows and sheets were old.never staying there again. I dont recomend it
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Josue, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Andres Nava

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
What i didn't liked was its seems very old, all furniture is very damaged, sofa seat was old and ripped, sheets had cigarette holes, bath tub was rusty and toilet seat was lose and hallway smelled like cigarette smoke.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Andres Nava, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Our team will address your concerns to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Jesse

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had a water leak everywhere previously, the ceiling was falling down. Dirty water in the lights, the place stunk.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Jesse, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please reach out to our management team directly to discuss your experience in more detail. Your comments will help us improve our services for future guests.

8/10 Good

Karol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I love that they are pet friendly. The staff is very help full towards visitors needs.
Stayed 7 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello Karol,Thank you for your kind words about our pet-friendly policy and our helpful staff. We truly appreciate your positive feedback and it was our pleasure to accommodate your needs during your stay. We look forward to welcoming you back in the future for another enjoyable experience.

6/10 Okay

Nancy

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first thing i saw when i entered my room was a big roach crawling across the floor. This was after i had to walk back to the front desk to get the clerk to open my door because the key didn’t work. Later i had to ask him to come back because the TV was not working. Then i found that i had to manually stop the toilet from continuing to run every time i flushed it. I had chosen this site because of the low rate they offered. I guess i should have remembered that you get what you pay for. On the brighter side, the hotel was obviously upgrading the bathrooms and making other improvements.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Nancy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Deborah

Travelled with partner
Liked: Property conditions & facilities
Service is great
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Deborah,Thank you for your kind words about our service. We strive to provide exceptional experiences for all our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it was nice and clean the indoor swimming pool swimming pool was awesome
Stayed 3 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Paula,Thank you for your positive feedback on our hotel's cleanliness and indoor swimming pool. We strive to provide a pleasant experience for our guests. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to sray
Stayed 2 nights in Jan 2024
Response from Manager on 10 Feb 2024
Hello Whitney,Thank you for choosing our hotel for your stay. We're glad to hear that you had a great experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your feedback and hope to welcome you back again soon.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
They are renovating but it sucked.. the AC didn’t work, the shower faucet knob came off in my hand, there were large water bugs. The tv was broken, but worked.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Angela, We apologize for the inconveniences you experienced during your stay. Our renovation efforts are aimed at improving our facilities for future guests. We appreciate your feedback regarding the AC, shower faucet, and pests, and will address these concerns with the relevant teams. We apologize for any inconvenience caused by the broken TV and appreciate your understanding. Thank you for bringing these issues to our attention.

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Kimberly, Thank you for choosing our hotel for your recent stay. We value your feedback and appreciate you taking the time to rate your experience. If you have any specific concerns or suggestions, please feel free to reach out to us directly so that we can address them. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

2/10 Terrible

Hugo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There was roaches and they got into the food so it had to be thrown out. It was noisy cause there was dogs barking at 2:00 am and couldn’t sleep.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Hugo,Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience caused during your stay. We highly value cleanliness and have a strict pest control program in place to ensure a comfortable stay for our guests. We appreciate your feedback and will address this matter with our team. Regarding the noise disturbance, we apologize for the inconvenience and we understand the importance of a peaceful environment for our guests. We encourage you to reach out to our management team directly to discuss this matter further.

10/10 Excellent

Maria Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay!
Stayed 7 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Maria Cruz,Thank you for sharing your positive feedback about your stay! We're thrilled to hear that you had a great experience at our hotel. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Feb 2024
Hello Ashley,We are delighted to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly.

2/10 Terrible

Christi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was under construction and the main lobby area and sitting area was very dusty Front desk staff was rude and do not allow outside food to be taken into rooms. Small store area that has merchandise is very overpriced.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Christi, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the construction work being carried out during your stay. Our team is constantly working to provide the best possible experience for our guests. Regarding outside food, we have certain policies in place to ensure the safety and comfort of all guests. We appreciate your understanding. We'll take note of your concerns regarding pricing at our store and will review it.

4/10 Poor

Fatima

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Fatima, We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and invite you to contact our hotel directly to share any specific issues you experienced. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Laverne

Liked: Staff & service, property conditions & facilities
Only problem I had was a roach in my room. I killed it and did not see anymore afterwards. Other than that the staff was very friendly and helpful. Breakfast was nice. Area around the hotel was nice, there was plenty of parking. There was dining and shopping options close to the hotel.
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Laverne, Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff, helpful service, and enjoyable breakfast. We apologize for any inconvenience caused by the presence of a roach in your room, and we appreciate your swift action in dealing with it. Your comments regarding the area and parking are very encouraging. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 Terrible

Rodney

Disliked: Staff & service, property conditions & facilities, room comfort
Absolute Worst Hotel Ever
2 essentials in any hotel room are a clean bed and a decent shower. The shower did not work at all. I pulled the lever for shower and it came completely out of the faucet and tub wouldn't turn off completely. Rust everywhere. I went to phone to ask for different room and no dial tone. I walked downstairs and was rudely told "no". Offered to come look at it, but after long drive, the last thing I wanted was a stranger in my room banging around in the bathroom. Attitude from cleaning staff was despicable the next morning. The whole experience was mind boggling.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Rodney, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower and the phone in your room. We understand how frustrating this must have been for you. We encourage our guests to notify us immediately so that we can resolve any issues promptly. We apologize if the response from our staff did not meet your expectations and we will address this internally. We appreciate your understanding and hope that you will consider staying with us again in the future for a better experience.

2/10 Terrible

Jeremy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible accommodations. The whole hotel was under construction. Room door had gaps that you could see through. Carpet was sticky and disgusting feeling. Shower had mold/mildew around in. Will never go back there again.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Jeremy, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the ongoing construction and the condition of your room. We appreciate your observations and will address them with our team to ensure a better experience in the future.