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Reviews of Magnolia Hotel Dallas Downtown

4 out of 5
Magnolia Hotel Dallas Downtown
1401 Commerce St, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 1509 out of 3272 reviews" "
Rating 8 - Good. 697 out of 3272 reviews" "
Rating 6 - Okay. 480 out of 3272 reviews" "
Rating 4 - Poor. 287 out of 3272 reviews" "
Rating 2 - Terrible. 299 out of 3272 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ruth

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was quite but the beds were rock hard
Stayed 1 night in May 2024

6/10 Okay

Jamal

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They don not honor their party bookings. I purchased a two bedroom suite and got a 1 bedroom room. Almost similar to a small studio. They told me third party bookings do not have access to their room inventory and they overbooked. If using third party, don’t go to this hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

Justin

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovation. No hand towels in bathroom. Bathroom floor had hair from previous customers
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice property in a great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful and historic
Stayed 1 night in Apr 2024

10/10 Excellent

kelly

Liked: Cleanliness, property conditions & facilities
I like that it was historic. The room didn’t get cleaned on Saturday, which was a little disappointing. The valets were excellent.
Stayed 3 nights in Apr 2024
Response from front desk agent on 29 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. We are happy to hear you liked the attire and the valet service was of standard. However your experience of not having your room cleaned is below our standard. Maintaining a clean atmosphere with our guest rooms is very important

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful and historic building with nice sized rooms.
Stayed 4 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us.

10/10 Excellent

Trey

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice historic building, no on site dining was disappointing!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

6/10 Okay

Sherene

Travelled with partner
Disliked: Amenities
The good: beautiful building. Comfortable bed. Courteous valets. The bad: The room had a musty smell. The windows were dirty. The tiles in the bathroom had cracks. The ugly: could not sleep with all the traffic noise and vagrants making a rukus. Would not stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Diane

Liked: Property conditions & facilities
It was fine. Nothing special. The room was very spacious but not as clean as it should’ve been (streaky mirrors).
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice, old (historic) hotel in a good, walkable spot.
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Navaratnam, Oceanside

Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect to explore historic downtown by foot. Appreciated bar fridge, spaciousness. Staff were courteous. The lack of any tourist information particularly a map of downtown was a negative.
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us.

10/10 Excellent

Clarissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and the staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us.

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Older hotel but nice. Could use a renovation, rooms are outdated
Stayed 1 night in Apr 2024

2/10 Terrible

Asante

Disliked: Cleanliness, amenities, property conditions & facilities
This property is an old building. My room had wood floors and it was extremely cold
Stayed 1 night in Apr 2024

2/10 Terrible

Chad

Travelled with family, Business traveller
The hotel was ok but the room desperately needs remodeling. We were on the 14th floor and were kept up all night with trucks and different things banging around us. We did not sleep at all.
Stayed 1 night in Apr 2024

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A/C was not working , called front desk , an engineer was sent fast to check unit , couldn't fix it . Another room was offered right away , problem solve quicky .
Stayed 3 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

6/10 Okay

Nasser

Stayed 4 nights in Apr 2024

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The heater didn't work, the tv didn't work, only one towel no extras. Shower head was messed up also
Stayed 1 night in Apr 2024

10/10 Excellent

Tonie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and welcoming. The room was lovely, the bed was comfortable the big bathtub was awesome.
Stayed 1 night in Apr 2024
Response from Front desk (zack) on 21 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Yvonne

Liked: Cleanliness, property conditions & facilities
Friendly staff.
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Need room upgrades , bar
Stayed 1 night in Jan 2024

10/10 Excellent

Jaralyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I like that The Exchange was so near - gives us good dining options, especially since there was no restaurant in Magnolia Hotel. The bathroom of our unit was not very appealing. There were only two bath towels and one hand towel (there were two "makeup" towels, which was very strange). There was no trash can in the room, except in the bathroom. There was no safe in the room where we can put our valuables. I like the hotel for its history and architecture. But the services were not great at all. Sorry.
Stayed 2 nights in Apr 2024

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The AC didn’t work in the room upon arrival, then we froze at night due to poorly working thermostat. In room services were not ideal, no cleaning or resupply unless you called front desk and asked. Only valet parking is available, so expect$50 a day for that, not sure it’s worth 50, but at least they were prompt. Calling front desk takes 30-45 mins to speak to someone. Hotel restaurant is undergoing renovations, when checking in I asked for a list of nearby restaurants, front desk staff “couldn’t find it”. When you have questions, staff gives a lot of I don’t know, no balcony rooms are available, plenty of homeless people provide conversation when out on street near hotel. This property could be so much more if staff were more attentive. I probably won’t book here again, scuffs and marred corners in bathroom seem strange, tub could use a good scrub. While in elevator another couple stated they were trying the 5th room, because the original one had no AC. Had to ask for coffee and coffe products cups etc, we’re not advised complimentary coffe would be available in lobby, but that was staged nearer to 7am, no other beverages were available as comps, no flavored water or imple beverages.
Stayed 3 nights in Apr 2024

8/10 Good

ashley

Liked: Cleanliness, amenities, property conditions & facilities
Lots of space and close to Dallas night life
Stayed 2 nights in Mar 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely would NOT recommend. Manager was rude, room was not ready, and she was very unprofessional
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan, Kerrville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room
Stayed 2 nights in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
The building is beautiful, the rooms were nice and spacious. Hotel staff was friendly and it’s easy to get around/walk.
Stayed 3 nights in Mar 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Haywood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was nice and great location to walk around.
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

6/10 Okay

Hector

Travelled with family
Disliked: Amenities, property conditions & facilities
location is great , the rooms are 'historical' indeed.
Stayed 1 night in Apr 2024

10/10 Excellent

Derek

Travelled with family
Great location
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

4/10 Poor

Ana

Travelled with partner
Liked: Cleanliness, amenities
The condition of the room needs to be update. Walls and windows.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. A bit warm still at night. Some furniture looks like it came from a second hand store but usable. Love the garden tub. Love the charm.
Stayed 1 night in Apr 2024

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness
There were a few items we missed, ice bucket, utensils, trash cans. There were a few tiles that came apart in the kitchen.
Stayed 1 night in Apr 2024

8/10 Good

CURTIS, PHOENIX

Liked: Cleanliness, property conditions & facilities
The property is the historic former headquarters of Mobil Oil Co. Its location is in the heart of downtown Dallas near many restaurants and close to the area's local rail transit. My only problem was the room's HVAC. When it came on it did so with a bang that would wake me up.
Stayed 4 nights in Apr 2024
Response from Front desk (Zack) on 13 Apr 2024
Thank you for taking the time to share your recent experience with us. In your comments, you reported your stay was interrupted by a loud disturbance caused by the HVAC. My hope is that all our guest experience a relaxing and peaceful stay, and im very sorry that this wasn't your experience

8/10 Good

ANDREW, orting

Liked: Cleanliness, amenities, property conditions & facilities
I could not get the room warm. Staff could have acted pleased that I was there.
Stayed 1 night in Apr 2024
Response from Front desk (Zach) on 13 Apr 2024
I recongnize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations

8/10 Good

Andrew, Bend

Stayed 3 nights in Apr 2024

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in the stay at Magnolia in downtown Dallas. The first room we were placed in had spiked bedding as well as several cracked and shattered tiles on the bathroom floor. Also had missing grout which made the floor rough and jagged to walk on. Second room was better but still older, dark, mismatched and worn furniture. The photos on the website are not representative of the rooms in any way. All the food options were closed. There is ice on 1 floor out of 27. No transportation and it is near an area that has outdoor parties on Saturdays and Sunday nights with music blaring until as late as 12:30 AM. Many other hotels nearby are the same price and are far far nicer. I would not recommend this property and I would never stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They need to get staff that can speak English cause the valet and maintenance personnel were very hard to communicate with. Otherwise our stay was great other than the restaurant was closed for remodeling!
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, however the 2 maintenance staff that worked on our tv did not speak English and it was hard to communicate the problem with the tv!
Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

mila

Stayed 1 night in Apr 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

10/10 Excellent

Rosemary

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved that it was walking distance from shops and restaurants in the downtown area. Downfall was no parking provided and no validation for paid parking garage. Overall was a great experience and place to stay.
Stayed 2 nights in Feb 2024
Response from Zack (Front desk agent) on 29 Apr 2024
Thank you for taking the time to share your recent experience with us

8/10 Good

Kierre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Heart of downtown Dallas. Tons of places to eat and grab anything that you may have forgotten to bring along for the trip. A lot of places are within walking distance. The only thing we didn’t like was the homeless population. It’s a bit high downtown like most major cities. Other than that we really enjoyed our stay. Room was clean and had a nice view from the 22nd floor. The hotel was really quiet and had an old historic feel to it. Would more than likely stay again if we go back.
Stayed 1 night in Apr 2024
Response from front desk on 7 Apr 2024
Thank you for your stay with us

10/10 Excellent

Leonor

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and a great location.
Stayed 1 night in Mar 2024
Response from front desk (zachary) on 5 Apr 2024
Dear Leonor,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority