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Reviews of Motel 6 Dallas, TX - Northwest

2 out of 5
Motel 6 Dallas, TX - Northwest
2380 W Northwest Hwy, Dallas, TX

Reviews

7.2

Good

Rating 10 - Excellent. 223 out of 625 reviews" "
Rating 8 - Good. 156 out of 625 reviews" "
Rating 6 - Okay. 86 out of 625 reviews" "
Rating 4 - Poor. 59 out of 625 reviews" "
Rating 2 - Terrible. 101 out of 625 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tsehai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Tsehai,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Jamie, Dimondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Clean room, comfortable bed, no bad odors, quiet enough, good a/c, hot shower amenities as advertised. Rooms spacious for the price. Safe and convenient location; though low walkability. Overall a great deal for the price.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi JamieWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Natasha, Dallas

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The couch look like someone died in it
Stayed 1 night in Apr 2024

10/10 Excellent

Jose David

Stayed 1 night in Mar 2024

8/10 Good

Anthony

Travelled with family and small children
Liked: Amenities
Good service
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Anthony,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Peggy

Stayed 1 night in Mar 2024

8/10 Good

Juan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Nancy Y. on 21 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

VICTOR, STATEN ISLAND

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of weird people, not safe it all
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Victor, We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves.Natalie #Team6

10/10 Excellent

Alejandra

Stayed 1 night in Mar 2024

2/10 Terrible

Alicia

Disliked: Cleanliness, property conditions & facilities
Not clean. Prostitutes in lobby. Next to many strip clubs.
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi AliciaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Tammy

Disliked: Staff & service, property conditions & facilities
NO AMMENITIES THAT SAID IT HAD DOES NOT.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Tammy,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Terrible

Jermani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dominque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Kalyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

G

Stayed 1 night in Dec 2023

10/10 Excellent

Adolphus Kibble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Juliant

Business traveller
Liked: Staff & service, amenities
Room was big.. roaches crawling around and I got bit up by bed bugs
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Juliant,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. On our behalf, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Good

david

Liked: Cleanliness, staff & service
It's a fine place to stay and I've stayed there several times and will again in the future. The only issues I see are maintenance related. Leaky faucets in showers, water pressure in the sink in room 111 is ridiculously high!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Juwan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pretty comfortable
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Alicia

Stayed 2 nights in Oct 2023

6/10 Okay

david

Liked: Staff & service
It was fine.
Stayed 1 night in Nov 2023

6/10 Okay

Ankur

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

david

Liked: Staff & service
Disliked: Property conditions & facilities
Room was ok. Comfortable bed and large room. Blood on the wall and the safety stop in the door jam was missing. Other than that... it's ok.
Stayed 1 night in Oct 2023

4/10 Poor

Luis

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Daphne

Stayed 1 night in Oct 2023

2/10 Terrible

Damaris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, even a non smoking room smells like smoked. Burn mattress and cockroaches
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Jose, Magnolia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was infested with roaches i disnt even stayed there
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alicia

Stayed 1 night in Sep 2023

6/10 Okay

Jayson

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
the suite was a good option for the price, good space, working tv, fridge and microwave. area around the motel is slilghty sketchy. room was good but had to drop a star because of a couple shower bugs. also not a lot of places to eat past 10pm
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this property
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Jonathan,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities
Nice place with nice people! Great price! Great room! Needs paint and a little work on the elevator, but I’ll stay here again.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi David,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Sebrina

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Sebrina,Thank you for the excellent rating!! Maz K.#Team6

6/10 Okay

Chelsea

Stayed 1 night in Aug 2023
Response from Harsh on 27 Sept 2023
We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

10/10 Excellent

Daniel

Business traveller
Close to airport but noisy
Stayed 1 night in Aug 2023
Response from Harsh on 15 Aug 2023
We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Harsh on 15 Aug 2023
We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

8/10 Good

Pipyer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont go here staff is rude
Stayed 1 night in Jul 2023
Response from Harsh on 31 Jul 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.

8/10 Good

Cruz

Travelled with pets
I went in expecting to register and get out of the heat as soon as possible. They informed me that their internet and cable (no tv) were down and they couldn't get me registered and to come back in a couple of hours. Very inconvenient. No tv or internet all evening. I was quite disappointed that the pool was closed also with no signage stating so. I believe it was being worked on which was not on the website. I felt that with all the services that were denied on my stay, they should've offered a discount. On the positive side, the staff member that came in that afternoon was a little more resourceful and got me checked in.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 26 Jul 2023
Hi Cruz, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Harsh on 31 Jul 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
meh
Truly wasn't expecting a lot for the price point, but there was almost no pressure in the shower. Rust/grime on the bathroom walls, and some odd folks loitering in the parking lot after midnight. Will be looking elsewhere for future trips to the DFW area now that I'll be headed that way frequently for work.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 17 Jul 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Harsh on 31 Jul 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.

8/10 Good

alexandria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So the people (staff) were very nice and polite. The hotel looked like at one time it was in better condition and even in the pictures so I was suprised when I got there but didn't want to cancel because this was my first time staying in Dallas. There was a certain odor that was overwhelmingly strong. The sofa in the suite was dirty and there were little roaches that would come out at night. I honestly feel bad being honest because they were so nice but I don't want anyone else booking the room thinking it is going to be something else. Maybe they just need to update the pictures here and info
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 19 Jun 2023
Hi Alexandria, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

10/10 Excellent

Anita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and nice hotel. Very affordable..the rooms weregreat. Only negative thing to say is not enough bathroom linens,no continental breakfast,shower necessities or coffee maker in the room.
Stayed 2 nights in May 2023
Response from Nancy Y. on 13 Jun 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Denielle

Liked: Staff & service
Disliked: Cleanliness
Hair in bed and sink its a decent hotel but cleanliness was to be desired
Stayed 1 night in May 2023
Response from Nancy Y. on 13 Jun 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
We had to change rooms due to blood on the pillowcases, sheet and wall. A smooth transition, though they forgot we were staying two days, got locked out of room. Not a great part of town.
Stayed 2 nights in May 2023
Response from Harsh Patel on 24 Jun 2023
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience

10/10 Excellent

Fernando, Cleburne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Harsh Patel on 24 Jun 2023
We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

8/10 Good

Cesar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Harsh Patel on 24 Jun 2023
We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

2/10 Terrible

Angela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
They said they didn’t get paid the money by Expedia and charged me way more.. lol sounds like a scam to me. I’ve contacted Expedia & Motel 6 corporate next is my attorney because my debit card was certainly charged by Expedia. On top of the absolute overwhelming smell of Pot in a state it’s not legal in so obviously it’s about the $$ not the safety and cleanliness for customers.
Stayed 1 night in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Angela, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6

4/10 Poor

Mareshah A

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold on the wall of the bathroom. There were no real blankets, only sheets. They claim to have complimentary coffee in the mornings, but only had watered down decaf and hot water.
Stayed 1 night in May 2023
Response from Nancy Y. on 22 May 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6