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Reviews of Motel 6 Dallas, TX - South

2 out of 5
Motel 6 Dallas, TX - South
4610 S RL Thornton Fwy, Dallas, TX

Reviews

6.2
Rating 10 - Excellent. 91 out of 440 reviews" "
Rating 8 - Good. 92 out of 440 reviews" "
Rating 6 - Okay. 90 out of 440 reviews" "
Rating 4 - Poor. 66 out of 440 reviews" "
Rating 2 - Terrible. 101 out of 440 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oziel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Oziel, Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

Victoria

Stayed 1 night in Mar 2024
Response from Nancy Y. on 16 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Deloise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 10 May 2024
Hi Deloise,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Milton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. We saw a giant roach in the bathroom right when we got into the room. The hallway smells like cigarette smoke, even though every door had a no-smoking sticker plainly visible on it.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Milton,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Richard

Disliked: Staff & service, amenities, property conditions & facilities
Not much to like for a motel 6. Kinda run down looking out side. Bed cover had a cigarette hole. Sheets
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Richard, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Jose David

Stayed 1 night in Apr 2024

2/10 Terrible

Alisha

Liked: Staff & service
Disliked: Cleanliness, amenities
They need Better house keeping
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Alisha,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
System down,bad customer service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Jessica,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Willie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches!!!!!
Room had roaches in it!!!! Nasty. Front desk ess very slow and unprofessional.
Stayed 1 night in Feb 2024

8/10 Good

Willie

Liked: Amenities
The only thing I didn’t agree with is where I have to have the Room keycard reset everyday.
Stayed 3 nights in Jan 2024

6/10 Okay

Swathi

Travelled with family
Meh
Ran out of hot water in one short shower. Pillows good. Bedding a bit skimpy. One of the beds you could feel the springs.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi SwathiThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Kaylie

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kristina

Stayed 2 nights in Nov 2023

10/10 Excellent

Natalia

Stayed 1 night in Oct 2023

6/10 Okay

brittney

Liked: Staff & service
Disliked: Property conditions & facilities
It was cool for a 1 night stay, no roaches or funny smells in room, security guard was a big help, my only issue is the horrible parking.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Brittney,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Anastasia

Liked: Staff & service, amenities, property conditions & facilities
The room was nice and looked as if it had been remodeled recently it was clean when you walked in it smelled clean the refrigerator was new it still had the plastic on it the microwave was in good condition everything seemed to be well taken care of in there
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Anastasia,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Robert

Stayed 1 night in Oct 2023

2/10 Terrible

Muhammad, Valley Stream

Travelled with partner
Please no one should stay in this hotel, Very dirty bed sheets, no quilt available ,smell of urine in the room ,Area not safe
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Lakisha

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023

8/10 Good

Ricker

Liked: Cleanliness, property conditions & facilities
Room and service from the staff was great but some of your tenants were doing illegal stuff
Stayed 6 nights in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Ricker, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Britney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has roaches everywhere, you have to rekey your room everyday, the linen is stained and dirty, the rooms are very old outdated and rusty on the fixtures, they don’t provide any necessities you would forget home. The walls are very thin you can hear your neighbors. The channels in the tv barely work, the wifi signal sucks bad.
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Britney,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Lorenzo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bulldoze It All
Horrible. Just Don't!!!!! There are better run motel 6 than this. Sketchy people for sure including the staff.
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Lorenzo,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Shanel

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Shanel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Camila

Stayed 1 night in Aug 2023

2/10 Terrible

Sheri

Travelled with family
Disliked: Property conditions & facilities
Refund
The room was smaller than expected there were burn holes in everything blankets curtains etc. Booked the room for the pool even called before booking to make sure pool was open then I check in and was told pool would not be open. I checked out a day early and was told I would be getting a refund that was on July 28 today is August 8th. Site said they had to speak with hotel but got no answer so I called hotel and was told they haven't received a call regarding my refund. Told they sent refund to site and booking site is to reimburse me
Stayed 2 nights in Jul 2023

4/10 Poor

Erica

Disliked: Room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok nice beds
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 7 Aug 2023
Hi James,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing is really wrong with the place
Stayed 6 nights in Jul 2023
Response from Brand Experience Team on 16 Feb 2024
Hi Rodney,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 1 night in Jul 2023

2/10 Terrible

Davida

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable, smoking and bed felt horrible
Stayed 1 night in Jul 2023
Response from sam on 12 Jul 2023
we r sorry for uncomfortable and smoking

10/10 Excellent

RAFAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from sam on 12 Jul 2023
Thak u

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRASH DUMP
This hotel is disgusting! To start the staff is rude and very unprofessional. Tried to charge me more upon check-in than I was quoted. I was told they had a pool and when I got there it was green nasty and closed. There were drug dealers and prostitutes in the parking lot as well as homeless people sleeping in the hallways and the doorways. There was trash in the hallways. Housekeeping took my dirty towels the first morning I was there, I asked for 2 days for fresh clean towels and was told they didn't have any. The air conditioner room did not work very well. Every vending machine was empty. People fighting and arguing in the hallways at all hours of the night. Don't waste your money on this crap Hotel
Stayed 3 nights in Jul 2023
Response from sam on 12 Jul 2023
i am very sorry for bad.exprience i focus in improvement

6/10 Okay

Love

It’s good for a limited stay like last minute. First when I got in the room and checked the bed it was 2 dog foot prints on the sheets, I was so tired I just slept on top with my own blanket. It had this smell when I ran the water which threw me off. Room was neat. Last but not least when I was in my room somebody (a staff member) opened my door and they tried to come in after me settling if I had not locked the top lock they would’ve entered and done who knows what. They didn’t knock or anything just got a spare key and opened the door. It wasn’t the room service because they announce themselves so it had to be the male. And I am a woman by myself so it was frightening.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 5 Jul 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Courtney

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I did not like it because it made me break out.
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Courtney,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

courtney

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The room that they put me in was not clean.
Stayed 2 nights in Jun 2023
Response from sam on 12 Jul 2023
we soory for that i work on this issue

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAT HERE TAKE YOUR FAMILY SOME PLACE ELSE.
From the moment we arrived at the hotel the Stay started off bad. From the escorts an dealers in the parking lot, the hotel has no quiet hours cause @12am you could hear people with loud music and yelling in the hallways, smelt of smoke and other things, very sketchy.Front desk guy was very unprofessional disrespectful and aggressive for no reason at all towards my pregnant girlfriend when she asked for extra towels, then at 8:51am this morning housekeeping was knocking at my room door asking for the dirty towels an when I said please come back, she did almost exactly an hour later. Then front desk guy called us a liar an got mad about it when it was mentioned. Save your time and money and go stay somewhere else and keep your family safe as well. This place is BAD an I travel ALOT ..
Stayed 1 night in May 2023
Response from Brand Experience Team on 15 May 2023
Hi Eric,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

David

Travelled with family
Disliked: Amenities
You get what you pay for. Overall not bad. The thing that was crazy was none of the doors worked more than once or twice with the keys they gave us. After a one night stay I probably had 8 room keys I had gotten and only one worked. If they can get the doors working it wouldn’t be bad.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 9 May 2023
Hi David,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Melody

Stayed 2 nights in Mar 2023

6/10 Okay

Amparo

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

4/10 Poor

Briana

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near highway and various restaurants. Fell asleep and woke up to roaches crawling on and near food items in the room. Hallways smelled like something had died in or nearby rooms. Flying insects throughout hallways. Not safe for myself or my infant child.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 4 Apr 2023
Hi Briana,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Yomaira

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Mar 2023

4/10 Poor

Olivier

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2023
Response from Nancy Y. on 2 Mar 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Shanika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Nancy Y. on 2 Mar 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

4/10 Poor

Kathryn

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nancy Y. on 2 Mar 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Jamison

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok but the hallway smells bad... Plenty of gunfire nearby all night. Definitely do not recommend... One of the most ghetto motels that I have ever had the displeasure of staying in
Stayed 2 nights in Jan 2023
Response from Nancy Y. on 2 Mar 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6