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Reviews of Motel 6 Garland, TX - Dallas

2 out of 5
Motel 6 Garland, TX - Dallas
436 W I-30, Garland, TX

Reviews

6.6
Rating 10 - Excellent. 145 out of 518 reviews" "
Rating 8 - Good. 120 out of 518 reviews" "
Rating 6 - Okay. 92 out of 518 reviews" "
Rating 4 - Poor. 58 out of 518 reviews" "
Rating 2 - Terrible. 103 out of 518 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable in price
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Kimberly,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Heather

Stayed 1 night in Apr 2024

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room comfortable beds, overall very good for the price
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Brandon,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

2/10 Terrible

Tyler

Disliked: Cleanliness, property conditions & facilities
2 cockroaches (so far) on the walls and in the shower. Also multiple (terribly) patched holes in the walls. The room smelled heavily of cigarette smoke.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Tyler, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

8/10 Good

Lashunia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 19 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Quisha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean n staff is nice
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Quisha, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Jennifer,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Breanna

Liked: Staff & service, property conditions & facilities
It’s just convenient
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 5 Mar 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Terrible

Bobbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty wouldn't recommend this place to stay at. Only one microwave and thats at the office no bath tub only walk in showers and there still aint enough room in the shower.
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Bobby,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service
Nothing special
Stayed 1 night in Dec 2023
Response from Nancy Y. on 13 Feb 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Linda

Disliked: Staff & service, amenities, property conditions & facilities
Nothing special
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Justin

Disliked: Property conditions & facilities
Door opening
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Justin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Christi,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Achiyamma

Stayed 1 night in Jan 2024

4/10 Poor

Lachelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid on Expedia and they tried to charge me more when I checked out. Being I checked in at 300am and checked out at 11 it was not worth the wait....
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Lachelle,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Gina

Travelled with family
Disliked: Amenities
Roaches all in my room
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Gina,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Stephaine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty with bugs
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Stephaine,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was dirty and it's didn't have no microwave and it's had roaches in the room
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service Young lady on Christmas Eve was very nice . I want you to know I really appreciate you
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

LaTasha

Stayed 1 night in Dec 2023

4/10 Poor

Stephaine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, black mold in bathroom and burn holes in blankets
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Stephaine,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Linda

Stayed 1 night in Dec 2023

2/10 Terrible

Manu

Disliked: Staff & service, property conditions & facilities, room comfort
bad no hot water for shower
Stayed 1 night in Dec 2023

10/10 Excellent

Addriena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

DESTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and great for what you pay
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk is so rude and the head housekeeper I literally checked out and went somewhere else. Because of how rude they were
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Hannah

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i have been staying here for a few months now - the staff is very friendly, helpful & considerate. the rooms are clean & fairly priced. i would definitely recommend staying with them!
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Making older people go to the 3 floor
It was a quite night every night we stayed but the front desk gave me a 3 story floor and at first I didn't think there was an elevator. But to my surprise low and behold there was.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so rude would never stay again felt personally attacked daily housekeeping came in room without knocking worst experience ever left to go to a different hotel
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Won’t go back again.
Upon arriving, around 7pm, the door to the front desk was locked so I had to use the side window. When checking in it was difficult to understand what the desk man was saying where my room was. When I did go to my room, it was at the front of the building facing the interstate. It was very noisy in the room with the traffic all night long. There was a sticky, peanut butter and syrup, substance, on the table that I had to clean off before I put my travel bag on it. Later did I realize that the window was partially open, allowing more traffic noise to come in. But closing the window did not help much. While taking a shower, the room phone rang. After the shower, I called the desk and asked if they called me, and they said no. So I don’t know who was calling me. Maybe someone was scoping out my arrival and seeing where I went. I’m not sure. About 3 AM in the morning, someone decided to start playing loud music in their room and you could hear the beat beat beat through the walls. That lasted about a half hour. There were also people having an argument out in the parking lot they seem to be very loud and woke me up in the middle of the night. When I checked out the next morning around 9am, the door was still locked, and I had to use the side window again. For an additional $20-$30 more, I would rather stay at another hotel.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Scott,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Nona

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that it was a dirty room. Roaches everywhere, inside toilet was black. Toilet seat has cigarette burns on it. The people next door where up all night.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Nona,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical motel 6. It’s where you go when you’re in a bind.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Mandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would def stay here again
The night staff was amazing, real friendly and gave us a few recommendations of where to go. One of the cleanest Motel 6's I've ever stayed in.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Mandi, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Pam

Stayed 1 night in Sep 2023

10/10 Excellent

Talsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, quiet, and conveniently located.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Talsha, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Ha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Sevices
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Tuyishime

Stayed 1 night in Sep 2023

6/10 Okay

Lou

Disliked: Cleanliness, property conditions & facilities
Price
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

cody

Travelled with family
Disliked: Cleanliness
Roaches non smoking rooms smelled like smoke.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Cody,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Markesha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty property crawling with roaches and front desk person was RUDE
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Markesha,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Jermy

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Aug 2023