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Reviews of Motel 6 Lewisville, TX - Dallas

2 out of 5
Motel 6 Lewisville, TX - Dallas
1705 Lakepointe Dr, Lewisville, TX

Reviews

6.8
Rating 10 - Excellent. 269 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 182 out of 1002 reviews" "
Rating 4 - Poor. 110 out of 1002 reviews" "
Rating 2 - Terrible. 187 out of 1002 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Haywood D.

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Richard

It is what it is
Stayed 4 nights in Apr 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Apr 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Tonya, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Elizabeth

Travelled with partner
Check in clerk vary friendly and efficient. Much appreciated.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Elizabeth, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic but also cheap. I spend my $ on better breakfast elsewhere than a 'breakfast' included place. Also this place was clean, staff very nice and area was safe and close to my grand children so that makes for a good motel.
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Cynthia,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

4/10 Poor

Lindsey

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Lindsey, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Vada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! The room was bare bones, but it exceeded my expectations for a low cost property.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Johnny

Travelled with group
Random person knocking on my door
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Richard

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth me complaining since nothing will done about it
Stayed 4 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

sara

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Sara, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Chris,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Gene, Bedford

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 29 Mar 2024
Hi Gene,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Juan

Stayed 1 night in Feb 2024

2/10 Terrible

Darren

Stayed 2 nights in Feb 2024

2/10 Terrible

Edmundo

Stayed 1 night in Feb 2024

8/10 Good

RICARDO

No shampoo
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Langston

Liked: Staff & service
Disliked: Property conditions & facilities
The place is decent for what its worth
Response from Brand Experience Team on 6 Feb 2024
Hi Langston, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Offer breakfast
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 6 Feb 2024
Hi Ayanna,Thank you for the excellent review! Maz K.#Team6

6/10 Okay

Bracston

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty especially my room, unsafe because there was many times someone tried to open door! It always smelled like Marijuana(weed). The only thing nice about this place was that they are pet friendly and the gentleman was very nice that checked me in.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 30 Jan 2024
Hi Bracston, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Surround areas a lil rough.
Response from Brand Experience Team on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
My water at my apartments went out. People were working on it but had no time frame. So I got a room for 90bucks down the street, at this motel 6. Familiar with this place cause I use to stay at this one a lot when I was in town from the oil fields back in the 2013 and so. About one hour later, as we we came back to get some food to take to the motel-our water was back on. We didn’t even unpack in this motel room so I asked the front guy if I could get a refund because I don’t need the room anymore. He said no and it was over two hours and just rude and seemed to careless. Not his money. So I basically, No I did pay for a room that I didn’t even use at all. Why shouldn’t I get a refund back??? And it was not even two hours after I asked for a refund. More like 1hr. That’s just not fair, it’s not professional and i didn’t even use that room. I do deserve a refund. But up to Motel 6.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pet friendly
Stayed 7 nights in Dec 2023
Response from Nancy Y. on 17 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room description specifically states refrigerator & microwave. There was no refrigerator which i was depending on!
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Olice

Stayed 1 night in Dec 2023

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't have any breakfast.. no cereal & barely any coffee... the room had what looked like mold on the roof and the bathroom... there was supposed to be no smoking but the room smelled like nothing but smoke..
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi April,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the low-cost hotels in the area
The staff is very friendly, and both the room and the overall feel of the hotel is very clean. Everything smelled fresh, which is not common with low cost hotels like this. It’s nice to have a fairly large fridge and solid microwave as well. The only little nitpick is that the top blankets had some stains and a couple of cigarette burns. They were very clean, but these were things that would never come out with cleaning. It’s strange that it would be so clean in every other way, but not replace old, worn out top covers as they become blemished like this. Again, it didn’t ruin anything, and this is truly the best it gets of the budget-friendly hotels in this area (and I have tried others), it’s just odd.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Ildemaro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Joanetta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, rooms clean, and lobby is nice and open. 👍👍 Rai, very helpful and greatlt appreciated.

6/10 Okay

Richard

Business traveller
Liked: Staff & service
Disliked: Amenities
Other than an argumentative family that lives there nice place to sray

4/10 Poor

Sabrina

Disliked: Staff & service, property conditions & facilities
Cleaning ladies are hot garbage.

2/10 Terrible

Yvonne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beds were not queen as indicated in description, They are all full size. AC did not work in some rooms.

6/10 Okay

Charnita, Killeen

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It smelled bad in there
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Dec 2023
Hi Charnita, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

Jackie

The room had a bad smell
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Raquel

Stayed 2 nights in Nov 2023

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Kevin

Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were amazing
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Jonathan,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Steve

Stayed 1 night in Oct 2023

10/10 Excellent

Raphael

Stayed 1 night in Sep 2023

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Last minute
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Richard,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Johnny

Business traveller
Liked: Cleanliness, staff & service
We had been staying here for work and have been woken up every morning to loud hammers due to construction next door. Has made it extremely inconvenient trying to get a good nights rest before work.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Johnny,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great staff and clean room.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hey Christopher, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 Terrible

Leonard

Travelled with family
Disliked: Staff & service, amenities
I have experienced extreme racism and total disrespect from the properties staff. I’ve been staying here off and on for almost two years. The young lady that works at the front desk in the morning has a horrible attitude. She screamed and hollered at me and my girlfriend as if we were trash. Because we were 10 minutes late for our daily payment on the following day Of 10/05/2023. I didn’t have a reservation and paid cash. She actually said derogatory comments about my girlfriend. Not to mention. The owners son, who also works from desk occasionally, called my girlfriend nasty. Today when I checked out another African American couple was leaving out. Whom, that I didn’t know. Stated “they are racist”. They all are very disrespectful and treat their guest that are black, as if they are inferior and not even human beings. After yesterday’s incident. I refused to take this treatment any longer.
Response from Nancy Y. on 18 Oct 2023
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature at the motel 6 website to connect with us.Nancy Y.#Team6

2/10 Terrible

Thomas

Stayed 1 night in Sep 2023

8/10 Good

Chera

Stayed 1 night in Sep 2023