Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Red Roof Inn Dallas - DFW Airport North

2 out of 5
Red Roof Inn Dallas - DFW Airport North
8150 Esters Boulevard, Irving, TX

Reviews

6.2
Rating 10 - Excellent. 243 out of 1004 reviews" "
Rating 8 - Good. 189 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 136 out of 1004 reviews" "
Rating 2 - Terrible. 268 out of 1004 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Domnica

Travelled with family
Liked: Cleanliness, staff & service, amenities
very clean, comfortable, just very loud air traffic
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 1 May 2024
Dear Domnica, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are thrilled to have earned your scoring of 4/5 in regard to your recent stay with us. It was a joy to read you liked our very clean and comfortable hotel despite the noisy air traffic. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Please know we appreciated your business with us, and we value you as our guest.Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very, very helpful. My wife liked the plants in the lobby. We liked the shuttle transportion to and from the airport.
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 1 May 2024
Dear Richard, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with our very helpful staff and our shuttle service. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good average hotel
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on 1 May 2024
Thank you Michael, for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Jennifer

Travelled with family
The room was acceptably clean, the ac leaked on the floor so we walked into a puddle (easy enough to clean up). The staff were kind and helpful. Shuttle service was prompt and convenient. Would I stay again? Probably not. However, it was acceptable for the one night we stayed.
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 29 Apr 2024
Thank you for sharing your feedback with us, Jennifer. The team at the Red Roof Inn Dallas - DFW Airport North was pleased to know that you were fond of our clean rooms and the prompt shuttle service. However, you made mention of the A/C unit leaking on the floor. As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best with your stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need maintenance inside...room 309 had sink all broke up and patched...not a great smell. No window that opened
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on 29 Apr 2024
Thank you for sharing your feedback with us, Molly. The team at the Red Roof Inn Dallas - DFW Airport North appreciated your 3/5 score. However, you made mention of the patched sink and the poor odor mentioned. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Evans

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room and location
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 27 Apr 2024
Dear Evans, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am glad that you like the room and the location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Tamera

Travelled with partner
Liked: Staff & service
The room had a bad odor and the air conditioner did not work
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 21 Apr 2024
Dear Tamera,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. Please accept our sincerest apologies for theroom that had a bad odor and the air conditioner that was not working properly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your comments will be shared with the management team so they can address this matter.Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms are just dirty and i dont think the sheets were changed
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 19 Apr 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and the sheets. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Lawrence F

Liked: Cleanliness, staff & service
A place to stay near the airport for an early flight. My evaluation is based on what I got for the price. The price was very low. My bed was comfortable, the room was clean. I screwed up my reservation by accidentally requesting a smoking room. The person at the front desk got me a non-smoking room.
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 14 Apr 2024
Dear Lawrence,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that the bed was comfortable, the room was clean and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Donald

Liked: Staff & service, amenities
I loved the bed sooo comfortable
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 13 Apr 2024
Thank you for giving us a 4 out of 5 score on our review, Donald. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with the comfortability of the bed.We hope you choose to stay with us again here at our Red Roof Inn Dallas - DFW Airport North.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Ray

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The neighborhood feels safe: (no broken windows, no graphiti, no riff raff/ no street gangs/no homeless, no police sirens blaring) but the general area is certainly not desirable. We paid only about $80 for a room night. The motel itself is not as nice as other Red Roof Inns. This motel seems old. There is a Denny's next door. The desk staff was nice. The room was clean.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Hello Ray, Thank you for taking the time to tell us about your stay at the Red Roof Inn Dallas - DFW Airport North. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, the customer service provided by our staff and the convenience of the location, prompting your 3/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Hello Brandon, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Dallas - DFW Airport North. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robel

Disliked: Cleanliness, staff & service, property conditions & facilities
Kocho Kocho everywhere everywhere
Stayed 3 nights in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Dear Robel,Dziękujemy za poświęcenie czasu na wypełnienie ankiety dla gości. Jesteśmy wdzięczni za pozostawione komentarze dotyczące ostatniego pobytu w hotelu Red Roof Inn Dallas – DFW Airport North. Na pewno podzielę się Twoimi uwagami z resztą naszego zespołu. Informacje zwrotne od naszych gości są zawsze mile widziane w Red Roof, ponieważ staramy się stale podnosić jakość naszych usług.Jeszcze raz dziękuję za podzielenie się swoim doświadczeniem. Chcielibyśmy mieć jeszcze jedną szansę, aby zapewnić Państwu lepsze doświadczenia następnym razem, gdy będziecie w mieście.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 7 Apr 2024
Hello Katherine, The staff at the Red Roof Inn Dallas - DFW Airport North and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Christopher

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Drug dealers and users wandering around all night. The toilet leaked from the base and bathroom floor always wet, tub and shower were dirty and saw some bugs, may have been cockroaches but I didn’t get a real close look. Front desk staff was nice and professional and the airport shuttle was on time and drivers were polite and helpful
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on 31 Mar 2024
Hi Christopher,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. I'm glad you took liking to our receptionist. However, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches crawling around and the “non-smoking” room smelt like it had someone smoking a pack a day in it.
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 25 Mar 2024
Hello Ryan, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dallas - DFW Airport North. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the odor of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 Okay

Thomas

Travelled with partner
Asked for extra towels from office as the 2 towels that were in the room were very small and received 2 bath mats instead which were not very clean. Air conditioner leaked water on the floor. The corners of the tub/shower were dirty. And finally we waited over an hour for the airport shuttle even after requesting it earlier in the day. We gave up and requested an Uber ride and they were there in 3 minutes. Overall it was not a pleasant experience.
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 25 Mar 2024
Hello Thomas, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Dallas - DFW Airport North. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the multiple concerns you highlighted regarding the uncleanliness, lack of personal amenities and the leakage from the air conditioner. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eddie

Stayed 1 night in Feb 2024
Response from Customer Care Team on 3 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy room with both live and dead cockroaches
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 14 Mar 2024
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Ramon

Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful!
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 8 Mar 2024
Dear Alejandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the staff was very helpful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Catherine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress need update ,, bathtub, needs updated, room can use a pen and paper and hand soap.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on 29 Feb 2024
Hi Catherine,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. You indicated that you were unsatisfied with the room you were assigned due to its upkeep. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
I just really liked the view of the water, the great Mexican Food restaurant on the property and just overall a great place to stay. Highly recommend it!
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 29 Feb 2024
Hi Kate,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to the restaurant on-site and the view. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Bonna Jean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property appears old
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 13 Feb 2024
Dear Bonna, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are happy to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. However, you were disappointed with the appearance of the property. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 Terrible

Jeff

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Leaving
Stayed 7 nights in Feb 2024
Response from Samantha Rediresponse Specialist on 11 Feb 2024
Thank you for your review, Jeff. The staff at the Red Roof Inn Dallas - DFW Airport North and I were disappointed to see your 1/5 score following your stay. You indicated that you left the property, which was truly disheartening to hear. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Red Roof Management

10/10 Excellent

Michael

Stayed 4 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Ashley

Liked: Staff & service
It was nice, they just need to spray for roaches and bleach the bathtubs. Besides that, staff was both hard-working and efficient in getting what we needed right away and keeping the grounds clean. It was cheap and close to our business affairs.
Stayed 3 nights in Jan 2024
Response from Samantha Rediresponse Specialist on 11 Feb 2024
Dear Ashley,I appreciate you sharing your feedback following your stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am happy you were pleased with our convenient location, hardworking staff and clean grounds. However, I was saddened to read that your stay fell short of your expectations due to the pests you described and the concern you mentioned. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and address your other concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Excellent

Jinesh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on 9 Feb 2024
Hello Jinesh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Bradley

Response from Adraine Rediresponse Specialist on 9 Feb 2024
Hello Bradley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Ronald

Bad smell
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 6 Feb 2024
Dear Ronald, Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience was less than ideal due to the unpleasant smell indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I just needed a place to lay my head. Can't afford the Ritz, so. . . Denny's near by. Texas steak house all good meals My GPS got me all around town in Irving TX no major hiccups.
Stayed 2 nights in Jan 2024

2/10 Terrible

Bertha

Disliked: Staff & service, amenities, property conditions & facilities
I stayed in a room with a single bed. The room looked clean just didn’t feel clean. The decor isn’t nice. Everything looks cheap. You definitely get what you pay for. The coffe station was in the “lobby” where the front service woman was rude to everyone around her. She was nice to me so that was nice but it just felt grimy. The coffee has small white styrofoam cups for some cruddy coffee. It seemed a lot of shady people stay at this Red Roof Inn. It looked so much nicer online than it really was. I just locked all of the locks and tried to watch to cable until leaving for the airport the next day.
Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on 3 Feb 2024
Hi Bertha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Please accept our most sincere apologies for any inconvenience during your stay with us. However, you indicated that you weren't satisfied with the service others received from our staff. Please note that your feedback is appreciated and will be taken into consideration to makes changes. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinced near DFW airport
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 3 Feb 2024
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Jonathan

Liked: Cleanliness
Close to the airport and has free airport shuttle.
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 3 Mar 2024
Dear Jonathan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location and available airport shuttle. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe everything accessible very pleased
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 30 Jan 2024
Dear Ricardo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am happy to read that you found our location to be safe and that it's easily accessible. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jennifer

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was a nightmare! Filthy! garbage all over the property styrofoam and plastic all over the sidewalks and hallways leading to the room. The room was disgusting. The windows completely fogged and damp. the peep hole stuffed with tissue. It reached of marijuana. The shower head was her on with tape. Dirt in every corner. When wiping the floor with a tissue in the bathroom it came up black. When lifting the sheets there was a couple of hairs and dirt pieces in mine, and dirt pieces in my sons. We would have left and slept in the airport if we could have checked our bags. Needless to say we spent a sleepless night on top of the covers feeling so grossed out. We kept counting down the hours for our 3:30 shuttle to the air port, which was then delayed. Do not stay here!! Even if you justify its just for a few hours. I complained to them directly and have had no follow up. Also don't listen to them when they say the shuttle will be there any time from now to 30 min. We had to call them twice for pick up. They showed up an hour later in a transport van with filthy stained seats. Don't try to save a bit of money. Stay far away from this business!
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 27 Jan 2024
Dear Jennifer,We are sorry to hear your recent experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

2/10 Terrible

Nichole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 26 Jan 2024
Hello Nichole, Thank you for taking a moment to complete our survey. At the Red Roof Inn Dallas - DFW Airport North we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Randall

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on 24 Jan 2024
Hello Derek, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LaTunde, Rediresponse Specialist on 22 Jan 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Lia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 21 Jan 2024
Dear Lia,Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described unsatisfactory customer service.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Old, run down and dirty. Shower was not useable, bath door didn’t close, floors and sheets were dirty, not in a nice area.
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 21 Jan 2024
Dear Karen,Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the property being old, insufficiently maintained and unclean among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Dallian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was good, I just do not feel safe
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 20 Jan 2024
Hello Dallian,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Dallas - DFW Airport North. It's good to read that you found our location to be good. However, you mentioned that you were faced with safety concerns. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Nevertheless, Red Roof appreciate your 4/5 score. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

2/10 Terrible

Hogan

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 18 Jan 2024
Hello Hogan,Thank you for taking a moment to complete our survey at the Red Roof Inn Dallas - DFW Airport North. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 17 Jan 2024
Hello Simon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dallas - DFW Airport North and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Hany

After long trip i waited for the shuttle bus for an hour
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Logan

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled terrible, didn’t feel safe at all. Was scared for my safety and had to leave immediately. Price reflects the service. Would not recommend to anyone. Wish something could be done to accommodate
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 10 Jan 2024
Dear Logan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. It's disheartening to hear that your stay fell short due to you feeling unsafe. Please consider adding additional comments so that Red Roof may see how best we can address your concerns in order to provide a better experience for all our guest. Sincerely,RecordoRed Roof Management Rediresponse Specialist