Daniel Córdova Toral Hotels

"Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it, making it inconvenient to use.We also observed staff engaging in personal displays of affection in guest areas, which felt inappropriate and unprofessional.Overall, the service was below standard and needs serious improvement. Nuestra estancia fue decepcionante. El personal no era cortés y a menudo parecía molesto cuando hacíamos peticiones simples. Tuvimos que pedir almohadas repetidamente, y tardaron 5 días en darnos una caja fuerte que funcionaba. Las comodidades básicas no deberían requerir un seguimiento constante. El jacuzzi tarda unos 30 minutos en calentarse, pero la gerencia nunca nos informó. El personal se negó a encenderlo por adelantado y solo lo activaría si estábamos parados justo al lado, lo que dificultaba su uso.También observamos al personal participando en muestras personales de afecto en las áreas de invitados, lo que se sintió inapropiado y poco profesional. En general, el servicio estaba muy por debajo del estándar y necesita una mejora seria. "

"Great location, courteous staff, tasty and plentiful breakfast. The rooms are very clean, the bathrooms spotless with very hot shower. Exceptional internet speed over their wifi. There is absolutely no way you will be disappointed with your experience at this place! "

"Good for the price, no bellboy "

"Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great. "

"The place is amazing I highly recommend! The food and the staff are also very comfortably welcoming. If you live nature this is the spot for you! However, I went for my cousins wedding and I booked THE PRESIDENTIAL room since most of the brides family was going to be coming into my room for hair and makeup. We needed the extra room. On the contrary I got a junior suite. My suite number was 218, which was way small than what I asked AND PAID FOR. My room only had 1 bathroom instead of the 2 individual bathrooms that was advertised by Expedia. "

"Everything was fantastic, I got stomach sickness and the hotel make me the food I need to reestablished and get well, I was walking the next day and visiting Cuenca. Thanks to all staff you were wonderful and helpful. Hotel is spotless and clean. Near all attractions restaurants and at"

"Amazing service and hospitality. Unlike anything you’ll ever experience in the states everyone was so kind and friendly and went above and beyond for us. The hotel is an absolute beauty and restaurant is delicious! Thank you all "

"Absolutely stunning hotel, the staff is very helpful and friendly, the breakfast in bed was amazing. An absolute must try for anyone visiting Cuenca. "

"Very nice room, but was difficult to get hot water everyday. "