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Reviews of Hotel Sapphire

3 out of 5
Hotel Sapphire
Plot No 4 Mtendeni Street, Dar es Salaam

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 60 reviews" "
Rating 8 - Good. 28 out of 60 reviews" "
Rating 6 - Okay. 11 out of 60 reviews" "
Rating 4 - Poor. 6 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

AMEETKUMAR, NAIROBI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 2 nights in Feb 2024

8/10 Good

RAVINDRA VISHWANATH

Liked: Cleanliness
Lots of restaurants nearby and easy access to all parts of Dar Es Salaam
Stayed 12 nights in Sep 2023

8/10 Good

Mark, Renton

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wonderful staff. The hotel is old but maintained well.
Stayed 1 night in Aug 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 12 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the city center and close to most offices. Very clean. Staff were nice and helpful and did not make any fuss about request for a late checkout. Highly recommended
Stayed 1 night in Jan 2023

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a excellent location and staff are polite and effective
Stayed 8 nights in Nov 2021

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed before and enjoyed it
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

8/10 Good

H

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with Great Restaurant Food
The hotel was in relatively good locality. Little bit far from Airport considering local traffic and ongoing Bridge construction going on in Dar Es Salaam. Restaurant food was one of the big plus. Roof top Bar & Restaurant was quite good, helps to relax after hectic work day. Local Taxis are always available outside the hotel.
Stayed 4 nights in Aug 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and professionally managed
This is a very good hotel in the city centre. The wifi worked well and the restaurant served good food (and beer). The room was spacious, clean and comfortable, and the air conditioning worked well. The biggest plus as far as I was concerned was the helpfulness and friendliness of the staff and management, which was outstanding. This will be my hotel of choice on my return to Dar es Salaam.
Stayed 3 nights in Oct 2018

8/10 Good

Maureen Smitt

Liked: Staff & service
Old Colonial Type hotel
The staff were all charming and friendly. Restaurant service one night was so slow I left - 45 minute wait for a curry!! There was a function upstairs, and I don't think they thought anyone else would be eating. Breakfast (included) was OK, much Indian food, but omlets made to order.

4/10 Poor

Kumar, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Two star hotel
The condition of the room is really bad. Paint is peeling. Washroom tiles are dirty and may have MOLD. Water doesn't drain during shower. It is really bad. Only supplied on bath towel and one hand towel. No napkins. Neighborhood does not suite the location of this hotel.

10/10 Excellent

Jeya Ram, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for all travellers.
I am used to stay in this hotel every time I visit Dar for about more than 4 years. At least a week stay every year. Very nice property with comfort, easy accessible, good location. Especially for Indian traveller it's a good choice as very close to Indian temples, Indian foods at walkable distance. Overall a good hotel.

8/10 Good

dermot, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and very friendly and helpful staff. The food was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I was happy to stay at the hotel. The rooms are neat and well decorated. And price reasonable.

6/10 Okay

SUBRAMANIAN, Chennai, India

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel that serve Indian veg. Food
Good hotel - Indian vegetarian food available in this hotel - managed by Indians - good value for money

6/10 Okay

andrius, london

just acceptable
it was ok for a short overnight stay, quite nice breakfast. not far from the ferry terminal. the terrace upstairs looked nice for a drink in the evening, but we arrived after 11pm so never had a chance to use it as it was already closed by that time.

8/10 Good

Mr. Gerald R, Cairns, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sapphire
They could not find booking for two so we were upgraded to a very nice suite. Overnight stay in DAR, very comfortable, left before breakfast time so they packed a sandwich to go for two. Dinner was the best curry in hotel dining room I have had in years. I liked the hotel a lot. U.S. $30.00 plus tip cab ride from airport

6/10 Okay

JOHN, Nairobi Kenya

Disliked: Room comfort
Feedback
Came for official duties. Friendly staff, the location is horrible though.No parking, accessing Taxi's is a nightmare and the unimaginable Trafffic jam on a rainy day. Improve on courtesy for your ushers/ security one can get rained on while being dropped by a cab but the ushers don't come with to shelter you from the rain and just watches by. Also the TV channels are so skewed to India channels, got the impression you expect guests from only one race? give more attention to customers feedback and you will be Ok...you have the potential.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Two nights at Hotel Sapphire, Dar-es-salaam
Friendly staff. Manager was genuinley interested in my welfare. Sad to see leaking sink in my room and a mouse in the dinning room.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good for one night if you are in a hurry
the service staff is actually great and welcoming- ready to make one comfortable and serve; yet does not follow up on what guests request from the outset _ like putting my sister, nephew and niece all in one bed rather than the double room and paid for one adult two children as requested. the AC's have problem working but they get them to work right away when you let them know. the biggest and maybe only problem is that the hotel smells like moth balls as deodorizer used is not welcoming smell for those allergic to heavy cleanser smells like us. the hotel is run down and the decor should be rethought - it looks even less welcoming and cheap for the price paid- it has appearance of more a motel, than hotel.

8/10 Good

dena, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
I only stayed here one night. For budget accomodations it was absolutey fine. The room was quite large. The a/c worked well, and there was hot water when i needed it. Wifi also worked well in the rooms. The staff were all very friendly, especially the bar staff. The rooftop bar is simple but its a nice place to unwind before heading to bed. I cant say much about the neighborhood as i arrived at about 10pm at night and left the next morning by 9am, but i can tell you i didnt feel unsafe.

6/10 Okay

James, Washington, DC

A really good bargain in Dar
I stayed here for 3 nights for a business trip. The hotel is in a pretty crowded neighborhood, but it was easy to visit interesting places on foot. Walking to the beach was easy. The wi-fi was good. Everything worked (TV, hot water). Bonus is that I had a water boiler and lots of coffee and fixings in the room. The gym equipment is old but it works, so I was satisfied. And the gym is on the top floor, so you can walk out to the terrace for really great panoramic views. I would definitely stay here again because the price point is great and the place, overall, is pretty good.

8/10 Good

jesse, South Africa

Liked: Cleanliness, room comfort
Great value, good location, a bit worn
Room was very large and clean, although some holes in the walls, worn conditions, etc. Hotel rooftop is very nice and the location is great and extremely central. Wifi was pretty strong throughout although the daily code is annoying. Breakfast is not great (very oily and not a lot of light options) but the service is attentive and friendly. Overall a great value.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel Sapphire
My boyfriend and I stayed at Hotel Sapphire for one night as we had an early flight to catch the next day. The room itself was spacious, had a safe, AC and cable. However, the bed was the most uncomfortable thing I have slept on (and I camped on the ground in the Serengeti on part of my trip). It felt like we were sleeping on a piece of plywood. The AC went off in the middle of the night and it was very difficult to figure out how to reset it. The area outside the hotel was very noisy until about midnight so that combined with the lack of AC and uncomfortable bed did not make for a good stay. The hotel restaurant was ok but nothing special however, the rooftop bar/restaurant had an amazing view. We requested an early shuttle to the airport at 3am but no one was waiting for us when we went down to the lobby except for a security guard who was sleeping. We had to wake him up to try and get him to find the shuttle driver. He then disappeared for about 10 minutes at which point we started to worry if we would make it to the airport but he then showed up in a taxi that took us to the airport for far less than they charge for the shuttle. Overall, it wasn't a great stay and we likely would not stay again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok room, but cleanliness left a lot to be desired. Bathrooms were especially poor.

6/10 Okay

Shannon, D

Disliked: Room comfort
Down Time in Dar
Stay was okay. Hotel is in good location within city centre. It's at least a 15 min walk from the beach, and from the ferry. Some staff are friendly. The outdoor restaurant and bar on the top floor is the best thing going for this hotel. That and the free wifi.

8/10 Good

Rose, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and Excellent Staff and Manager
The location for this Hotel was really good and accessible to everything. The rooms were big, nice and clean and the breakfast was really good too. The staff and manager at the hotel do everything and anything to make your stay comfortable and very helpful. I would recommend this to anyone that is looking for a Hotel in Dar.

10/10 Excellent

Wilson, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel at the Centre of Dar Es Salaam
Just stayed Last Week at the Hotel Sapphire - Dar Es Salaam (Mtendeni), The Location is great in the city centre with easy access around Dar; we really enjoyed the stay and were looked after by all the staff (especially the Manager Nityanand Upadhyay). The rooms are large, clean with LED TV, Air Con, fridge, microwave, small electric hob and free WIFI that worked everytime!, even the shower was more powerful than my power shower at home. The restaurant food was great with local, Indian and western taste catered for. We travelled in and out of Dar Es Salaam to Mtwara, Zanzibar and Arusha but our main luggage stayed in the Hotel with no problems even when we left at 4.30am the staff were always helpful, courteous and remembered us after everytime we returned (it made us feel we had come home) Thank you to all the Staff and Nityanand Upadhyay for making our stay so wonderful :))

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

S., Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Downtown Dar
This hotel is in the middle of downtown "older" Dar. Even from the 3rd floor, we had a great view of the old 1950s building, and walking distance to lots of shops. Of the 4 hotels we stayed at in Tanzania (Dar and Unguja), they had the best breakfast of all of them. Masala dossas for breakfast! Not too greasy eggs. Manager helped me find the silk store I was looking for. Decent taxi price to the airport. Pretty good Internet, maybe a little slow.

4/10 Poor

C, Perth, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Only stayed two nights.
Room was ok and clean, but there was not a nice smell in the bathrooms. The restaurant was good and the food was also very good.

6/10 Okay

Manuel, Maputo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, cheap staff, oriental breakfast
The hotel is located in the heart of Dar-es-salaam city center. The room is large and clean, comfortable. The staff is nice and unprofessional. The breakfast offer is mostly oriental food. No expresso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel, ideal for business travellers
The hotel is a little hard to locate but pretty central and convenient. A small travel agent operates from the same building - ideal for booking internal flights etc.My room was a huge en suite with a small kitchen & dining area. The dining table was near an electric socket - very useful for working at my computer & very good, free internet connection. The room was v comfortable, clean, light & well appointed with TV, A/C, fan etc. The manager is extremely helpful.The hotel has a bar on the 10th floor roof terrace - with great views - and a restaurant, which does reasonable curry at standard hotel prices. Breakfast is pretty good - fruit, cereal, eggs etc

8/10 Good

Doug, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally attentive staff, reasonable priced
Very well appointed, spacious room, outstanding courteous staff, overall superior for the price.

8/10 Good

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jane, fFlorida

Liked: Cleanliness, staff & service
1 nt stopover before boarding the ferry
Room was clean & after landing late in Dar, we had a bite on the open-air rooftop restaurant -curried fish & tandoori were esp good and the service good w/ a charming waiter . The beds are like boards... Only 2 towels,but we made do between 3 Do get the hotel car down to the ferry,(you have to wake him up, as the back seat is his bed) as although the streets look navigable, it's quite a zoo down there. Allow enough time We weren't able to secure economy seats on the ferry,so after lots of jostling,we ended up paying $5 more for inside seats,which were well worth it @ $40 ea

8/10 Good

Couple, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay hotel
We were a little anxious about staying over in Dar Es Salaam between flights, however this hotel was an excellent choice. Emails were answered promptly, our airport transfers reliable even when one was at 4am, our room well equipped and clean, the restaurant served good food and the staff were friendly and helpful. We especially enjoyed the views from the roof terrace towards the sea.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good middle priced hotel
Good location in downtown Dar in a quiet side street. Rooms very comfortable - some with kitchenettes attached which would be very useful if you are traveling on a budget. Staff are all very friendly and efficient.

8/10 Good

Vic, Canada

Liked: Staff & service, room comfort
Staff were attentive and helpful. The restaurant suppers were very good. Breakfast could be better. Rooms were spacious and comfortable. A couple of our group (of 8) had trouble operating air conditioning. Rooftop bar a nice feature.

8/10 Good

g.Alen, Croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr.
The hotel is in a good location, very clean, excellent service

6/10 Okay

SANG KOO

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Quarto com cheiro de mofo e banheiro em mais condições o lugar onde fica não é legal
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, authentic hotel, managed by an Indian family. Spacious rooms. Good service, friendly staff. Recommended.
Stayed 10 nights in Jul 2017

8/10 Good

Christian, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
The Sapphire is a safe and good choice. The rooms and the service is what you pay for and they are friendly and accommodating. The roof bar is lovely and relaxed. The Indian food at the hotel is some of the best I've tasted in Africa. A nice hotel in a very good location.

8/10 Good

Gisle, Oslo

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
The hotel is clean, has a restuarant with good food, and a nice roof top terrace and with a good location and very spacious rooms.