Front of property – evening/night

Reviews of Darwin City Hotel

4 out of 5
Darwin City Hotel
59 Smith Street, Darwin, NT

Reviews

8.2

Very good

Rating 10 - Excellent. 205 out of 493 reviews" "
Rating 8 - Good. 185 out of 493 reviews" "
Rating 6 - Okay. 61 out of 493 reviews" "
Rating 4 - Poor. 23 out of 493 reviews" "
Rating 2 - Terrible. 19 out of 493 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manzil on 12 Apr 2024
We're thrilled to hear that you enjoyed our fantastic location and found our staff to be friendly and helpful. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities. We look forward to welcoming you back to Darwin City Hotel for another wonderful experience in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service and staff members very helpful.
Stayed 6 nights in Mar 2024
Response from Manzil on 12 Apr 2024
We're thrilled to hear that you received great service during your stay at Darwin City Hotel and that our staff members were very helpful. Providing exceptional service is at the core of what we do, and we're delighted that we could make your experience enjoyable. Your positive feedback means a lot to us, and we look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Iain

Stayed 2 nights in Mar 2024
Response from Manzil on 12 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our fantastic location and found our staff to be friendly and helpful. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities. We look forward to welcoming you back to Darwin City Hotel for another wonderful experience in the future.

6/10 Okay

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to make some bookings fairly quickly and I didn't make the best choice for us, While it was clean and tidy there was no Housekeeping over the weekend, so nothing from Friday until Monday, no breakfast facilities and paid extra for parking. Overall OK and right at the Mall, although disappointing there also. Come On Darwin, you need to lift your game !!
Stayed 4 nights in Mar 2024
Response from Manzil on 12 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at Darwin City Hotel. We appreciate your honesty and regret to hear that we fell short of meeting your expectations in certain areas. We sincerely apologize for any inconvenience caused by the lack of housekeeping over the weekend and the absence of breakfast facilities. We understand the importance of these amenities and are actively working to improve our services to better accommodate our guests' needs. Additionally, we apologize for the inconvenience of paid parking. Your feedback is invaluable to us as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

2/10 Terrible

Alexander

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mould on the bathroom roof, limited space & cancelled our booking so we had to move
Stayed 2 nights in Jan 2024
Response from Manzil on 12 Apr 2024
We are deeply sorry to hear about the issues you encountered during your recent stay at Darwin City Hotel. It's unacceptable that you experienced mould on the bathroom roof and encountered limited space. Additionally, we regret any inconvenience caused by the unexpected cancellation of your booking, which necessitated a move. Please know that we take your feedback seriously, and we are actively addressing these issues to ensure they do not recur in the future. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations on this occasion. We sincerely hope to have the opportunity to welcome you back and provide you with the outstanding experience you deserve.

10/10 Excellent

Jorrel

What I like about this hotel is there staff. Always courteous and friendly, very professional and the location is absolutely the best. Third time being in this hotel and I always recommend this hotel to my friends.
Stayed 3 nights in Nov 2023
Response from Manzil on 7 Dec 2023
We sincerely appreciate your positive feedback regarding your experience at Darwin City Hotel. Our dedicated staff is delighted to hear that their courtesy, friendliness, and professionalism have left a lasting impression on you. It's truly heartening to know that you find our location to be the best, and we are honored to have you as a returning guest. Thank you for recommending our hotel to your friends; we look forward to welcoming you back for the fourth time and ensuring your stay continues to exceed expectations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manzil on 7 Dec 2023
We sincerely appreciate your positive feedback regarding your experience at Darwin City Hotel. Our dedicated staff is delighted to hear that their courtesy, friendliness, and professionalism have left a lasting impression on you. It's truly heartening to know that you find our location to be the best, and we are honored to have you as a returning guest. Thank you for recommending our hotel to your friends; we look forward to welcoming you back for the fourth time and ensuring your stay continues to exceed expectations.

8/10 Good

Ashleigh

Travelled with partner
Liked: Staff & service
It was okay for what it was, comfortable and clean but very minimal.
Stayed 1 night in Nov 2023
Response from Manzil on 7 Dec 2023
We appreciate your honest feedback about your recent stay at Darwin City Hotel. We're glad to hear that you found the accommodations comfortable and clean. We understand that the minimalistic approach may not be suitable for everyone, and we value your input. Our team is continuously working to enhance the guest experience, and we hope to have the opportunity to better meet your expectations in the future. If there are specific aspects you feel we can improve upon, please feel free to share your insights so that we can address them accordingly. Thank you for choosing Darwin City Hotel, and we hope to welcome you back for an even more satisfying stay.

10/10 Excellent

Stamatios

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Manzil on 7 Dec 2023
We appreciate your honest feedback about your recent stay at Darwin City Hotel. We're glad to hear that you found the accommodations comfortable and clean. We understand that the minimalistic approach may not be suitable for everyone, and we value your input. Our team is continuously working to enhance the guest experience, and we hope to have the opportunity to better meet your expectations in the future. If there are specific aspects you feel we can improve upon, please feel free to share your insights so that we can address them accordingly. Thank you for choosing Darwin City Hotel, and we hope to welcome you back for an even more satisfying stay.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good value for money, good location
Stayed 1 night in Nov 2023
Response from Manzil on 7 Dec 2023
Thank you for taking the time to share your positive feedback about Darwin City Hotel. We're delighted to hear that you found our accommodations clean and consider it good value for money. It's also great to know that our location met your expectations. We strive to provide a comfortable and convenient experience for our guests, and we appreciate your acknowledgment. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable stay.

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the service provided by the staff on arrival and interactions with the cleaners throughout my stay. The room was very clean. I only wished that the room had a desk and chair to sit at when having something to eat and or doing activities on my computer.
Stayed 4 nights in Oct 2023
Response from Manzil on 7 Dec 2023
We sincerely appreciate your positive comments about the service provided by our staff upon arrival and interactions with the cleaners during your stay at Darwin City Hotel. It's wonderful to hear that you found the room to be very clean. We value your suggestion regarding the addition of a desk and chair, and we will certainly take this into consideration for future improvements. Guest feedback is crucial to our ongoing efforts to enhance the guest experience, and we're grateful for your insights. Thank you for choosing to stay with us, and we hope to welcome you back in the future with an even more tailored and comfortable experience.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable and spacious and up to date. Hotel was in a good location. No complaints
Stayed 3 nights in Oct 2023
Response from Manzil on 7 Dec 2023
We're thrilled to hear that your experience at Darwin City Hotel was positive, and we appreciate your kind words about the comfortable, spacious, and up-to-date room. It's great to know that the hotel's location met your expectations as well. Your satisfaction is our priority, and we're delighted that you have no complaints. Should your travels bring you back to the area, we would be honored to host you again and provide another enjoyable stay. Thank you for choosing Darwin City Hotel!

8/10 Good

SCOTT

Stayed 2 nights in Oct 2023
Response from Manzil on 7 Dec 2023
We appreciate your honest feedback about your recent stay at Darwin City Hotel. We're glad to hear that you found the accommodations comfortable and clean. We understand that the minimalistic approach may not be suitable for everyone, and we value your input. Our team is continuously working to enhance the guest experience, and we hope to have the opportunity to better meet your expectations in the future. If there are specific aspects you feel we can improve upon, please feel free to share your insights so that we can address them accordingly. Thank you for choosing Darwin City Hotel, and we hope to welcome you back for an even more satisfying stay.

4/10 Poor

Megan

Disliked: Cleanliness
I booked an apartment for my week long stay so that I could prepare meals rather than heading out every night. First night I started preparing my meal and looked at the timer on the microwave. Something looked odd. Turns out it was cockroaches living in the internal mechanisms of the microwave! They ran out onto the bench. I was able to spray them with some fly spray. All I was offered from management was for a staff member to spray the roaches. However I had already done that. They were also found throughout the bathroom. The dead roaches were not cleaned up in the bathroom, and not all from the kitchen. Cleanliness is very low at this hotel. Hairs were on the shower wall when I arrived, and the same ones still there on departure. Very disappointed with the overall quality. I wasted a lot of money on food as a lot of it got wasted due to not wanting to cook anything. The hotel had a very central location which was convenient and a 24hr reception was also great, however I won’t be staying here again due to the poor level of cleanliness.
Stayed 7 nights in Sep 2023
Response from Manzil on 17 Oct 2023
I was sorry to read that your stay with us was not to your expectations. Once again sincere apologies that you left with a less than positive impression, your opinions are valued. Should you decide to revisit Darwin, please do reach out to me as I would like to be able to restore your confidence in the hotel and what we strive to deliver to our guests.

10/10 Excellent

Dale

Travelled with partner
Central location, easy checkin, well appointed functional room.
Stayed 1 night in Sep 2023
Response from Manzil on 17 Oct 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

10/10 Excellent

Lloyd, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,good service
Stayed 2 nights in Oct 2023
Response from Manzil on 17 Oct 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
A good price for a last minute stay
Stayed 1 night in Oct 2023
Response from Manzil on 17 Oct 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit noisy
Stayed 2 nights in Sep 2023
Response from Manzil on 17 Oct 2023
We appreciate both positive and negative feedback, which will enable us to review our service standards. All comments are welcome and appreciated, this helps us to evaluate our performance and relevant to rectify any issues experienced. We cannot control external factor.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manzil on 17 Oct 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loving the 24/7 gym ! Its a bonus for gym lover which the gym is massive and have all the facilities for a body builder. Loved the hotel and the cleaniess.
Stayed 1 night in Sep 2023
Response from Manzil on 17 Oct 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean modern rooms.
Stayed 1 night in Sep 2023
Response from Manzil on 12 Sept 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manzil on 17 Oct 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

6/10 Okay

anne

Travelled with partner
Disliked: Amenities
The room was perfectly comfortable except the Expedia property details revealed facilities including a restaurant. There was no opportunity for dining at all or even a cup of coffee. The staff, while polite, did not offer any suggestions to cover this obvious lack. I think 4 star is a massive overreach. Otherwise the location was ok and walking distance to the waterfront.
Stayed 2 nights in Sep 2023
Response from Manzil on 12 Sept 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

6/10 Okay

Rod

Liked: Cleanliness, staff & service
Room was reasonably but noisy as it backed onto the entertainment area or Darwin. Even noise cancelling headphones couldn’t keep out the music which, we were offered another room but told Darwin is noisy on Friday and Saturday nights and all rooms will be the same !!
Stayed 2 nights in Sep 2023
Response from Manzil on 12 Sept 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service. But outside the property noise we cannot control.

2/10 Terrible

Paula

Disliked: Cleanliness, property conditions & facilities
Worst place I’ve ever stayed at . super Noisy , dirty .
Stayed 1 night in Sep 2023
Response from Manzil on 12 Sept 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

6/10 Okay

Linda

Liked: Staff & service, amenities, property conditions & facilities
I stayed 8 nights and it would have been good to have the sheets changed in that time. The sheets and mattress cover were always rumpled having well and truly lost any starched smoothness.
Stayed 8 nights in Aug 2023
Response from Manzil on 29 Aug 2023
I was sorry to read that your stay with us was not to your expectations. Once again sincere apologies that you left with a less than positive impression, your opinions are valued. Should you decide to revisit Darwin, please do reach out to me as I would like to be able to restore your confidence in the hotel and what we strive to deliver to our guests. Regards

8/10 Good

John

Stayed 2 nights in Aug 2023
Response from Manzil on 29 Aug 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was neat and comfortable but there were no bedside lamps or dim lighting for evening and an overwhelming smell of bleach from ensuite.
Stayed 1 night in Aug 2023
Response from Manzil on 29 Aug 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
Very basic bathroom that had water flowing out of the door when using the shower. Only a sheet on the bed, and aircon over the bed made it chilly
Stayed 1 night in Aug 2023
Response from Manzil on 29 Aug 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful with any questions we had. Very quiet, close to all amenities, good value for money
Stayed 2 nights in Aug 2023
Response from Manzil on 29 Aug 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manzil on 29 Aug 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

6/10 Okay

Calia

It was convineant and close to the city , it was well air-conditioned
Stayed 4 nights in Jul 2023
Response from Manzil on 2 Aug 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.Regards,

6/10 Okay

Candice

Business traveller
Liked: Cleanliness, staff & service
The hotel is clean, however only has a sheet to sleep with and no blankets. Couldn’t find a blanket anywhere in the room and they didn’t have any to provide. A bit annoying to sleep with only a sheet. One of the walls had yellow discolouration on them which may have been a water leak running down the wall that they haven’t fixed up. For almost $300 a night, I would expect a little more. But overall, it’s clean and just around the corner from Mitchell street for food etc. I would most probably try another hotel first before staying here again
Stayed 1 night in Jul 2023
Response from Manzil on 25 Jul 2023
Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

2/10 Terrible

Ray

Disliked: Cleanliness, property conditions & facilities
The place is a dump
Stayed 1 night in Jul 2023
Response from Manzil on 25 Jul 2023
I was sorry to read that your stay with us was not to your expectations. Once again sincere apologies that you left with a less than positive impression, your opinions are valued. Should you decide to revisit Darwin, please do reach out to me as I would like to be able to restore your confidence in the hotel and what we strive to deliver to our guests. Regards

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manzil on 25 Jul 2023
thank you for choosing Darwin City Hotel on your recent stay. We appreciate your time to write a review and delighted to hear how much you enjoyed your stay and the guest service you received. Thanks for sharing your experience and we hope to see you again soon. Regards Darwin Hotel Team

10/10 Excellent

Cheryl

Stayed 1 night in Jul 2023
Response from Manzil on 29 Aug 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Manzil on 25 Jul 2023
thank you for choosing Darwin City Hotel on your recent stay. We appreciate your time to write a review and delighted to hear how much you enjoyed your stay and the guest service you received. Thanks for sharing your experience and we hope to see you again soon. Regards Darwin Hotel Team

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
The hotel was conveniently located but in a very noisy part of town. The tiled floors in foyer and corridors made every sound echo. Most of the staff were friendly and helpful. Shower needed to be cleaner. Good laundry facility.
Stayed 10 nights in Jul 2023
Response from Manzil on 14 Jul 2023
Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

8/10 Good

Pagean

Liked: Cleanliness, staff & service
This place is a step up from a hostel. Tiny rooms, cleanliness is a bit average and only a sheet for the bedding (thin blanket in the cupboard but mine has questionable white spots on it). So if you're keen for the bare minimum you'll be stoked with this place. If you stay for about a week like i did, your room will get randomly cleaned, the cleaning staff will acknowledge your existence and are friendly, just don't expect the front desk people to acknowledge you beyond the check in process. Location is on point.
Response from Manzil on 14 Jul 2023
Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

10/10 Excellent

Chris

Stayed 3 nights in Jun 2023
Response from Manzil on 25 Jul 2023
thank you for choosing Darwin City Hotel on your recent stay. We appreciate your time to write a review and delighted to hear how much you enjoyed your stay and the guest service you received. Thanks for sharing your experience and we hope to see you again soon. Regards Darwin Hotel Team

10/10 Excellent

Ramona

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 5 nights in Jun 2023
Response from Manzil on 26 Jun 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future. Kind Regards

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was ruined by the terrible noise level at night when I was trying to sleep. The loud and constant rattling noises of trolleys (or the like) in the hallways on tiled floors was so loud and didn't stop until after 2.30 am! Also the walls between the bedrooms were thin and the bedheads on both sides of the wall bucked up on one another so I could hear everything that was being said by my neighbour on his phone calls throughout the night. Definitely won't be staying there again.
Stayed 2 nights in Jun 2023
Response from Manzil on 26 Jun 2023
Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Compact. Convenient, clean and cheap car park.
Stayed 3 nights in Jun 2023
Response from Manzil on 26 Jun 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.Regards,

6/10 Okay

Emma

Liked: Cleanliness, staff & service
close to smith st mall property a little tired looking perfect for overnight stay
Stayed 1 night in Jun 2023
Response from Manzil on 20 Jun 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.Regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Jun 2023
Response from Manzil on 20 Jun 2023
Thank you for taking time to review our hotel. It was good to hear you enjoyed your stay and found the staff helpful and friendly. Thanks for sharing your experience and we hope to see you again soon. Regards,

8/10 Good

Nicholas

Travelled with partner
Disliked: Staff & service
We stayed 5 nights during which time our room was not serviced once. Our sheets not changed our rubbish bins not emptied. Tea and coffee sachets never replaced. The hotel is very centrally located and our room small but good
Stayed 5 nights in Jun 2023
Response from Manzil on 20 Jun 2023
Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

6/10 Okay

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty shower, corners of room coated in filth. Air conditioner mouldy & choaked in dust. Very moist Thur, Fri, Sat night with “doof doof” music from Mitchell Street. Not a 4 star hotel.
Stayed 7 nights in May 2023
Response from Manzil on 29 May 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

10/10 Excellent

John Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 7 nights in May 2023
Response from Manzil on 29 May 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for what it was and location
Stayed 6 nights in May 2023
Response from Manzil on 29 May 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

10/10 Excellent

Susan

Stayed 6 nights in May 2023
Response from Manzil on 29 May 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.