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Reviews of Holiday Inn Express & Suites Del Rio, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Del Rio, an IHG Hotel
2410 N Bedell Ave, Del Rio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 366 out of 644 reviews" "
Rating 8 - Good. 174 out of 644 reviews" "
Rating 6 - Okay. 55 out of 644 reviews" "
Rating 4 - Poor. 31 out of 644 reviews" "
Rating 2 - Terrible. 18 out of 644 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maria

The front desk was having issues finding our reservation.
Stayed 1 night in May 2024
Response from Holiday Inn Express Del Rio Staff on 15 May 2024
Hello,Thank you for your review. We apologize for the delay in finding your reservation. We will look into this further and will reach out to you. Thank you.

10/10 Excellent

Nicky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was incredibly nice and helpful. She answered all my questions. When we got to the room it was nice and cool and we had a stack of clean towels and bedding for the pull out couch. I would definitely stay here again!
Stayed 1 night in May 2024

4/10 Poor

Jamila, Laredo

Travelled with family, Travelled with pets
Disliked: Cleanliness
I didnt like that the hotel is not pet friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel under construction but still nice
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and excellent staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

8/10 Good

Morgan

Stayed 3 nights in Apr 2024

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property currently undergoing some renovations
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Del Rio Staff on 25 Apr 2024
Hi Annette,Thank you for your review and for your patience and understanding as we undergo renovations. We are close to completion. Please visit us again real soon.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hitel being centered and close to everything BUT YOU GUYS ARE VERY EXPENSIVE !!
Stayed 2 nights in Mar 2024

2/10 Terrible

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel I’ve ever booked.
Stayed 2 nights in Mar 2024
Response from Holiday Express Staff and Management on 22 Mar 2024
Hello Cynthia,We sincerely apologize for your less than pleasant experience at our hotel. Our General Manager has reached out to you personally to discuss with you in futher detail. We take your review and comments seriously to provide a better experience for all of our valued guests. We hope to speak to you soon.

10/10 Excellent

Mauro

Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast, awesome staff!! Will definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Lota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besides the fact that the hotel is under renovation. And the elevator being a bit shaky. It was a very good stay. But i know they are in the process of making it better. Hopefully by thw time we visit again. It will be complete.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Del Rio Staff on 3 Feb 2024
Hi Edward,Thank you for your review, and of course for your generous patience and understanding with our renovations. We cannot appreciate you more for that, and of course to hear that your stay was good and that you will visit us again is why we do what we do for valued guests like yourself. Thank you again, and we hope to see you soon.

10/10 Excellent

Marcia

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
They were doing some remodeling, but everything was still clean and tidy. The single elevator makes some really loud scary noises, but no issues. Room was very comfortable. There was no conditioner in the shower, but that was a minor thing. The bed was super comfy, and the breakfast wasn't bad at all.
Stayed 2 nights in Jan 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
renovations seem to be almost complete..I've visited 3 times since August and the improvements are appreciated. The property around the building is still littered with trash and various furniture/ equipment that has been removed for renovation, unsightly.
Stayed 3 nights in Jan 2024

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Tammy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They did not let me know till the day of, that they were under construction. Nails in the hallway, blue painters tape on the fixture in my room. Room smelled of paint. I had to go through the side door, as the front wasn’t available for entrance. Went in through the side door to go get checked in, but as I walk up the hallway which divides the hallway and the dining area, there was an individual working on the floor tiles. Looked like they were cementing them down and I actually had to jump over. Which someone could definitely fall having to do that. The elevator didn’t work all the time, so we had to carry all our luggage to the second floor, all the way down the hallway. We saw elderly people pulling their luggage down . The staff was very friendly and the bed was comfy.
Stayed 2 nights in Jan 2024

8/10 Good

SALVADOR

Travelled with family
Liked: Staff & service, amenities
We always stay in this hotel, but there was construction going on, elevators were closed at night and my mom (who walks with a cane) had to go up 3 flights of stairs.
Stayed 1 night in Jan 2024

6/10 Okay

Adrian

Stayed 2 nights in Jan 2024

2/10 Terrible

Jose Luis

Stayed 1 night in Jan 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Gaetano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Hotel is under renovation.. people should get a discount but is not the case I stayed on the 3rd floor elevator was broken there’s mess all over the place is not worth the price I paid ..for the positive thing is the beds are comfortable.. For future stay I rather use the Hampton inn across the street .
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy AC
First, the hotel was remodeling, and the front lobby is a mess, which they should definitely mention somehow and have discount for it. The room I lived was remodeled and clean. The service was good. However, secondly, the AC was so noisy it was impossible to sleep with AC on. That was deal breaker for me. Quality of sleep is No. 1 important thing for me when picking hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Del Rio Staff on 19 Dec 2023
Thank you very much for your generous 5 star review. Please visit us again real soon!

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very loud construction in the lobby checking in. We used the side door the rest of the stay. They were sawing and working Thanksgiving. Low class. Room was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to check in early and Haley at the front desk was very helpful and nice! Look forward to staying here again!!!
Stayed 3 nights in Nov 2023

8/10 Good

Jose

Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Del Rio Staff on 19 Dec 2023
Thank you for your wonderful 4 star review! Your patience and understanding of our ongoing remodel mean so much to us. Visit us soon and see the new look!

2/10 Terrible

Enrique

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Melvin

Disliked: Property conditions & facilities
This hotel is in major construction, and certain services were unavailable or limited. It would be good to know this when making reservation.
Stayed 1 night in Oct 2023

10/10 Excellent

Koji

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eunice

Liked: Amenities
Everything was wonderful. The room was clean, bed comfortable, large bathroom. The staff was incredibly kind and courteous. Will definitely stay here again. The hotel is centrally located to to shopping and dining establishments.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jacelyn

Stayed 1 night in Sep 2023

10/10 Excellent

LORI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josh at the front desk was so welcoming and answered all our crazy questions with patience and humor. Keep him on the job. Also, the sheets are fantastic
Stayed 1 night in Sep 2023

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean remodeled room
Stayed 1 night in Sep 2023

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Del Rio
great stay and value
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. I'm sure when construction is done it will be perfect.
Stayed 1 night in Aug 2023

8/10 Good

Sule

Stayed 1 night in Aug 2023