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Reviews of Ambassador, New Delhi - IHCL SeleQtions

5 out of 5
Ambassador, New Delhi - IHCL SeleQtions
Sujan Singh Park, Subramania Bharti Marg, New Delhi, Delhi N.C.R

Reviews

8.2

Very good

Rating 10 - Excellent. 166 out of 384 reviews" "
Rating 8 - Good. 128 out of 384 reviews" "
Rating 6 - Okay. 54 out of 384 reviews" "
Rating 4 - Poor. 25 out of 384 reviews" "
Rating 2 - Terrible. 11 out of 384 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robynjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in an amazing area. The reception greeted me in a friendly way and upgraded my room to a suite. I had a late flight the following day and they let me checkout at 3pm. Mr. Ajay Kumar, working at front security for the hotel was very friendly, accommodating and exemplary employee, who went above and beyond to make my stay comfortable. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

SWASTIKA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are so kind and really helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Excellent breakfast buffet. Spacious clean room
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended by experienced travellers from Canada
Stayed 4 nights in Mar 2024

10/10 Excellent

Hemang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 3 nights in Feb 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Vedavati

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely housekeeping and dining staff. Bhup Singh and Uma Shankar were very courteous and provided service with a smile. Also the gentleman who takes your luggage at the reception. I will be back at the Ambassador for sure. Spacious room and soundproof. Location is superb in terms of connectivity. Reception staff are fine but not as polished as the rest of the crew, but they are younger so that probably explains it.
Stayed 4 nights in Feb 2024

10/10 Excellent

Colin, Molesworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ambassador is a nice hotel in the green New Delhi area of the city. A short walk away from a small shopping area with upmarket shops and reasonably priced restaurants and a bank with ATM. Also within walking distance (or short taxi/Tuk Tuk ride) is Lodi Gardens which has several historic buildings. The staff at the Ambassador are excellent as are the drivers of the Hotel Car service. The rooms and beds were also excellent. Would stay there again.
Stayed 4 nights in Feb 2024

8/10 Good

MADAN

Liked: Staff & service
wonderful front door staff !! very polite and welcoming ( thank you ) Ms.. pooja, and the staff . VERY MUCH LACK OF TRAFFIC SPEED CONROL (cars) AT THE FRONT DOOR ! SAD !! Amazing staff at the breakfast room, thank you parkash ! kindest lady thank you Priya...Atul, uma , tea master lol. special thanks to mahesh..!!we appreciate you . very polite Ranjan at the house keeping dept.
Stayed 4 nights in Feb 2024

6/10 Okay

Priya

Liked: Cleanliness
I stay at Ambassador frequently when in Delhi if I cannot stay at my Club. I like the old world charm and the balconies and good sized rooms. The breakfast and the staff at breakfast are also lovely. Ambassador has a problem they need to fix if they are to be taken seriously -- they charge for ice! It took me 45 mins to get an ice tray delivered to my room (and, yes, I refused to pay for it). They need to read customer feedback and install an ice machine or provide ice trays in their fridge or make the ice delivery prompt and complimentary.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anil

Travelled with partner
I have stayed several times at Ambassador Hotel! It is centrally located and the staff go above and beyond every time. The breakfast menu is the same everyday and gets monotonous! You need to provide some variety!
Stayed 6 nights in Feb 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and a great breakfast!
Stayed 1 night in Feb 2024

4/10 Poor

Neeti

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Suite rooms pictures misleading Receptionist bad
Starting from Airport pickup - despite multiple phone calls to hotel ahead of arrival, the driver arrived 3 hours early. We told him to come at 11:30 am IST as we were waiting for our parent's flight to arrive. Receptionist didnt convey this to the driver and he was waiting at IGI from 8:30 am.We Booked 2 Allure Suites based on the pictures on the website. When we reached hotel, the suites were nowhere near the pictures. They were dark and damp. They dont face on the front side of the building. They are built inward facing which makes them dark. When I booked , I mentioned that I want a room which is well lit with natural light . The hotel receptionist Roshmita offered us double room instead of suite which was on first floor and third floor and faced to the front. When we said yes to be downgraded , she said 3rd floor room is not available. Then we were shown 3 rooms but none of them was well lit and upto the mark. We had to finally settle for a side facing room on 3rd floor . Next was the bed , it was small for three people and when we asked for extra single bed, she said it will cost us extra. It was a horrible experience with multiple viewings and downgrading from suite to a room which too didnt give us a experience we were expecting. Hotel staff needs to improve on respecting their words when they offer something.Also they should respect the drivers who make so much effort to do airport transfers.Breakfast in the morning was good . I wished I booked Lalit at same cost
Stayed 1 night in Dec 2023

10/10 Excellent

Songqiao, Walnut Creek

Liked: Amenities, property conditions & facilities
Very clean and competitive price for a 5 star hotel. Close to many tourists spots using Uber or Ola
Stayed 2 nights in Jan 2024

8/10 Good

Adam, Monterey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this humble hotel. It may be a dash faded, but it's vibe is warm. One of the best breakfasts, too. Staff went out of their way to be helpful. My room was clean and simple. The location may be the best--a minute walk to Khan market. It's a quiet place, nostalgic-feeling.
Stayed 2 nights in Jan 2024

4/10 Poor

S

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Decline in quality
I've stayed at the Ambassador many times. It has declined significantly. We waited nearly 2 hours to get a room. The bed was hard. Towels were old and threadbare. One day, there was toothpaste provided in the bathroom, the next day, a toothbrush. The restaurant charged exorbitantly (INR 1999 for a serving of dhal) for mediocre food.
Stayed 3 nights in Dec 2023

8/10 Good

Vesna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tarunjot

Stayed 2 nights in Dec 2023

10/10 Excellent

Namita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Ambassador when I am in Delhi. It is close to Khan market, Lodi garden and a metro station. The staff are all excellent and always make me feel very welcome. It is my home away from home in Delhi. Love this hotel.
Stayed 3 nights in Dec 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 Excellent

ANU GIRIJA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Charming ambience. Staff were warm, friendly and hospitable. Would definitely visit again!
Stayed 3 nights in Nov 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 Excellent

Karen

Stayed 4 nights in Nov 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

6/10 Okay

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 Excellent

Vivienne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Staff were very nice and cooperative. Excellent dining
Stayed 1 night in Nov 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 Excellent

Aloke

Stayed 3 nights in Oct 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 Excellent

Yong jea

Stayed 4 nights in Oct 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

4/10 Poor

Saamarth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

8/10 Good

NITIN, Irvine

Liked: Cleanliness, staff & service, amenities
The location and services are excellent. It is an older property and has a colonial past feel which is a nice contrast to the modern day hotels construction and look/feel. My key disappointment with this property is the bad quality of bed - if you cannot get a good sleep everything else matters less. And this issue is quick, easy and relatively inexpensive to fix (from overall operating costs of the hotel). Please do upgrade the beds to match closely with most of the other Taj properties and you will see many more 5 star ratings !!!
Stayed 3 nights in Oct 2023

6/10 Okay

ANIL

Stayed 2 nights in Sep 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 19 Dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

4/10 Poor

Supriya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
This is a run down hotel. There are leakages in the bathroom, old style, breakfast area isn’t clean, service is very poor. This is a slum and def not Taj standards
Stayed 3 nights in Sep 2023

10/10 Excellent

Nazuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience all around from checkin to stay to checkout. Breakfast buffet was great and the location is super convenient for visit to consulate. Highly recommend this to everyone.

6/10 Okay

nicholas

Stayed 2 nights in Sep 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NA
Stayed 2 nights in May 2023

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good stay overall. Rooms were clean and comfortable, bathroom was clean but really outdated. There was a small water leak-like a drip maybe from a condensation unit. They offered to repair but we wanted to rest so we told them we were ok until we left and it was just for their knowledge. But maintenance staff was very responsive. We stayed there for two days, the day we checked in they were 4 people outside the entrance, they helped get the luggage from the car which was nice, only to scan through their X-ray machine like many hotels in India do. The disappointment part is that after checking the luggage they just look at you. There is no communication to say, please go inside and someone will help you at the front. So once they check the luggage they just ignore you, they do not open the door or point the way to the front desk neither help you with the luggage. When we approached the check-in desk, the lady had issues with their system and it took her 15-20 minutes to check us in. The day we checked out we had schedule private transport to go from New Delhi to Agra. We scheduled it at 11:30AM so at 11:15 I went down to do my check out. The person who checked us out started asking for payment. I explained and showed the receipts from Expedia that we had already paid. She didn’t know how to check in her end. She asked to borrow my phone to show someone. My Uber showed up and it took them until 11:35 to figure things out. They need help in that area.
Stayed 2 nights in Aug 2023

4/10 Poor

amit

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stuffy and hot - and in the worst way possible
The hotel is very old and clearly in desperate need of upgrades. The location is the best in delhi BUT this no longer is able to overcome the prémédités that are falling apart. In the heat of a delhi summer, no AC for 3 days? And, no solution for how to best take care of paying guests? Unfortunately, this was our last time staying there
Stayed 6 nights in Jul 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the attitude of the staff, the atmosphere of the building and property and the area that surrounds it. I also appreciate the size of the rooms.
Stayed 1 night in Jul 2023

6/10 Okay

Rajat, New York

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Heritage 1947 building, maintained responsibly by the Taj Group. However, this property fails ( but tries hard) to maintain an environment of peace and quiet.
Stayed 1 night in Jun 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 11 Jul 2023
Greetings from Ambassador, New Delhi – IHCL SeleQtions! I sincerely apologize for the inconvenience caused to you on account of the service lapse as indicated. I would request if you can reach out to us on on +91 92500 10016 so that we can connect with you. The team looks forward to your return soon again to what we hope is now your home in New Delhi.

4/10 Poor

arun

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property . Rooms not well maintained. Rooms not progressed with time r.g. Charging ports are not at all for new devices. No in room bar
Stayed 2 nights in May 2023
Response from Akshat Gupta General Manager Ambassador, New Delh on 11 Jul 2023
I sincerely apologize for the inconvenience caused to you on account of the service lapse as indicated. I would request if you can reach out to us on on +91 92500 10016 so that we can connect with you. The team looks forward to your return soon again to what we hope is now your home in New Delhi.

8/10 Good

rajesh

Liked: Staff & service
Stayed 3 nights in Apr 2023

6/10 Okay

Priyank

Stayed 4 nights in Apr 2023

2/10 Terrible

tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad old hotel. Check Service was very poor. Asking me to pay for transportation from airport and breakfast. Very disappointed.
Stayed 2 nights in Apr 2023

4/10 Poor

Gokul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel. Poor service
Stayed 3 nights in Apr 2023

6/10 Okay

Jayant

Liked: Cleanliness, staff & service, room comfort
OK
Stayed 3 nights in Mar 2023

4/10 Poor

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in this hotel so the last 24 hours were a big disappointment. Firstly I went to dine in the Chinese restaurant after being invited by staff. The food was terrible (so different to the great breakfasts) and it was very expensive. The next day I checked out early and it was only when I was in the taxi I realised I had been double charged for one room service delivery and overcharged for another. Yes, I should have looked closer at the bill at the time. Still , very it's left a bitter taste. Keep a copy of your in-room dining receipts and go through the bill line by line.
Stayed 4 nights in Mar 2023

8/10 Good

chandan

Travelled with partner
Liked: Cleanliness, staff & service
Old style but well maintained with spacious rooms . Room tariff’s are a bit overpriced & could be lower ie: the premium room we stayed in was priced at Rs 18,500 per night ( BF & Dinner inc ) and in my opinion should not have been more than 15,000/- with BF & D incl. Staff are very courteous and pleasant . Food was good .
Stayed 2 nights in Feb 2023

8/10 Good

Nathan, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An architecturally beautiful hotel that provided a really enjoyable stay. Excellent staff that are always eager to help and very friendly. The room was quiet and very well appointed.
Stayed 5 nights in Feb 2023

10/10 Excellent

shehanaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. Very close to khan market and the metro station.
Stayed 3 nights in Feb 2023

4/10 Poor

Nir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It's a 3 stars hotel. Nothing more! old, not clean, poor breakfast
Stayed 3 nights in Feb 2023