Global Arcade, Mehrauli-Gurgaon Road, Near Cyber City, Gurugram, Haryana
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest,Greetings from Fortune Select Global, Gurugram!Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its rooms, staff and services. We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence and perfection.Fortune Select Global, Gurugram looks forward to welcoming you back soon for yet another memorable experience!!Warm Regards,General Manager
10/10 Excellent
Vikram Singh
23 Aug 2023
Vikram Singh
Stayed 1 night in Aug 2023
Response from General Manager on 26 Aug 2023
Dear Vikram Singh, We're thrilled to hear about your awesome experience with us! Thanks for taking the time to share your wonderful feedback. We look forward to serving you again soon!Thanks & Regards,Devinder Walia
10/10 Excellent
Mark
22 Jul 2023
Mark
Stayed 3 nights in Jul 2023
Response from General Manager on 10 Aug 2023
Dear Mark, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards,Devinder Walia
Dear Guest,Greetings from Fortune Select Global, Gurgaon.We would like to thank you for your review on your recent stay with us. We are delighted to know that several aspects of the hotel, service and staff have left you with a favourable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.We look forward to welcoming you back to Fortune Select Global for another memorable experience.With Regards,Front Office Manager
Dear Guest,Greetings from Fortune Select Global, Gurgaon.We would like to thank you for your review on your recent stay with us. We are delighted to know that several aspects of the hotel, service and staff have left you with a favourable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.We look forward to welcoming you back to Fortune Select Global for another memorable experience.With Regards,Front Office Manager
Response from Front Office Manager on 13 Sept 2022
Dear Guest,Greetings from Fortune Select Global, Gurgaon.We would like to thank you for your review on your recent stay with us. We are delighted to know that several aspects of the hotel, service and staff have left you with a favourable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.We look forward to welcoming you back to Fortune Select Global for another memorable experience.With Regards,Front Office Manager
8/10 Good
Niraj
10 May 2022
Niraj
Stayed 3 nights in Apr 2022
Response from Front Office Manager on 17 May 2022
Dear Mr Niraj,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
Front Office Manager
2/10 Terrible
Siddharth
3 May 2022
Siddharth
Stayed 4 nights in Apr 2022
Response from Front Office Manager on 17 May 2022
Dear Mr Siddharth,
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services
At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Regards,
Front Office Manager
2/10 Terrible
Siddharth
16 Apr 2022
Disliked: Staff & service
Siddharth
Stayed 1 night in Apr 2022
Response from Front Office Manager on 17 May 2022
Dear Mr Siddharth,
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services
At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Regards,
Front Office Manager
Room toilets are pathetic, flush does. It work.
Dirty towels. Undisclosed that pools are not operative. Staff walking around without masks.
Overall pathetic
Don’t waste money and time.
Anand
Stayed 1 night in Apr 2022
Response from Front Office Manager on 17 May 2022
Dear Mr Anand,
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services
At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Regards,
Front Office Manager
6/10 Okay
Ayush
17 Feb 2022
Ayush
Stayed 1 night in Feb 2022
Response from Front Office Manager on 22 Mar 2022
Dear Mr. Ayush,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
Front Office Manager
Pros:
Stay was comfortable, staff is courtesy, food quality & taste was good
Cons:
Limited food menu
Manish
Stayed 3 nights in Dec 2021
Response from General Manager on 4 Jan 2022
Dear Mr Manish,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
General Manager
2/10 Terrible
Sat Pal
Travelled with family
10 Dec 2021
Disliked: Staff & service, amenities
The inernet was not available initially. When got connected was too slow to function. The refrigerator in the room was not working. Had to keep my insulin injection at the reception refrigerator. The manager regretted the inconvenience. The stay was far from pleasant.
Sat Pal
Stayed 1 night in Dec 2021
Response from General Manager on 4 Jan 2022
Dear Mr Sat Pal,
Warm greetings
On behalf of the management of Fortune Select Global, Gurgaon, I would like to thank you for staying with us.
At Fortune Select Global, Gurgaon we strive to ensure that every guest is provided with the best possible service and attention.
It was therefore very disappointing that you experienced few shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.
Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Global, Gurgaon.
In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Thank you,
General Manager
8/10 Good
Rajesh
4 Nov 2021
Liked: Staff & service
Disliked: Property conditions & facilities
comfortable, well located but needs doing up
Comfortable, well located property, friendly staff, old run down property needing refurbishment, great value for money.
Rajesh
Stayed 1 night in Oct 2021
Response from Front Office Manager on 5 Nov 2021
Dear Rajesh,
Greetings from Fortune Select Global, Gurgaon!
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I have noted your observations for suitable corrective action.
At Fortune Select Global it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Kind regards,
Front Office Manager
Hotel is very good for the price. It’s a old property , but very comfortable. Good rooms , comfortable beds , courteous staff , good amenities , good WiFi. Nothing to complain about. Location os not bad either. Right next to a wine shop and malls near by. I wound definitely stay again.
RAHUL
Stayed 1 night in Aug 2021
Response from Front Office Manager on 2 Sept 2021
Dear Mr. RAHUL,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. I have shared your feedback with everyone at the hotel. We look forward to welcoming you back to Fortune Select Global for another memorable experience.
Thank you,
Kind regards,
Front Office Manager
Close proximity to main areas of Gurgaon like Cyber hub and a metro station nearby.
Verified traveller
Stayed 1 night in Apr 2021
Response from General Manager on 20 Apr 2021
Dear Guest,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. I take this opportunity to thank you for your time in evaluating our product and services.
We are truly grateful for the wonderful things you have said about the hotel, services and specially our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.
We look forward to welcoming you back to Fortune Select Global for another memorable experience.
Thank you,
Kind regards,
General Manager
Dear Guest,
Greetings from Fortune Select Global, Gurgaon.
We would like to thank you for your review on your recent stay with us. We are delighted to know that several aspects of the hotel, service and staff have left you with a favourable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.
We look forward to welcoming you back to Fortune Select Global for another memorable experience.
With Regards,
General Manager
NICE AFFORDABLE PROPERTY IN THE HEART OF THE CITY.
Verified traveller
Stayed 1 night in Oct 2019
Response from GM on 15 Nov 2019
Dear Guest,
Greetings from Fortune Select Global, Gurgaon.
We would like to thank you for your review on your recent stay with us. We are delighted to know that several aspects of the hotel, service and staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.
We look forward to welcoming you back to Fortune Select Global for another memorable experience.
With Regards,
General Manager
Dear Guest, Greetings from Fortune Select Global, Gurgaon. We would like to thank you for your review on your recent stay with us. We are delighted to know that several aspects of the hotel, service and staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Fortune Select Global for another memorable experience. With Regards, Front Office Manager
Noisy place, also at night, and this was mainly coming from inside the hotel.
not clean or hygienic enough for a 4 star hotel
Patrick
Stayed 5 nights in Jul 2019
Response from General Manager on 7 Aug 2019
Dear Mr. Patrick,
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services
At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Regards,
General Manager
Everything is fine. Room a bit dates. Not much insulation against other rooms as I can hear the neighbours talking.
Edmund
Stayed 1 night in Jul 2019
Response from General Manager on 22 Jul 2019
Dear Edmund,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
General Manager
Dear Guest,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
General Manager
Dear Chamika,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
General Manager
8/10 Good
sricharanya
24 May 2019
Liked: Cleanliness, staff & service, room comfort
Check in was it serviced promptly
sricharanya
Stayed 2 nights in May 2019
Response from Surender Singh on 29 May 2019
Dear Mr./Ms. Sricharanya,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
Surender Singh
Front Office Manager
Dear Mr. Gupta,
It was a pleasure having you stay with us at Fortune Select Global, Gurgaon.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
Kind Regards,
Surender Singh
Front Office Manager
6/10 Okay
Verified traveller
Travelled with partner
10 Mar 2019
Liked: Staff & service, amenities
Disliked: Cleanliness
There are few things i liked here. But the overwhelming awful smell of sewage in the room was unbearable. Staff was prompt to use air fresher which helped only for a couple of minutes. Before the smell returned. Other than that everything else met my expectations.
Verified traveller
Stayed 2 nights in Nov 2018
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Dear Mr. Gupta, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
6/10 Okay
Verified traveller
23 Aug 2018
was decent
Nice hotel close to Sector 29 and all the offices which one would like to visit, distance to the Metro is quiet recommended.
Also shopping malls are close by to the location and hence one could opt for this hotel as an option!
One also needs to consider higher floors as they give good view.
Verified traveller
Stayed 1 night in Aug 2018
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Stay was very good. Service is quick and courteous. Food is delicious. Area is quiet and calm. Rooms are spacious with comfortable beds.
Commuting is very convenient as it is 2 minutes from Global Business Park Metro Station. This hotel is very convenient if you have business meetings in Cyber City or Udyog Vihar area.
Internet wifi needs improvement. The speed is very slow and disconnection quite frequent.
Overall, recommended for business travelers. Value for money!
Swwapnil
Stayed 2 nights in Jun 2018
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
4/10 Poor
Lam
3 May 2018
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
fancy but very flawed hotel
Very looking hotel at decent location (next to the metro). However, the room is not well maintained. The lock didn't work well, the toilet barely flushed, the plugs were flaky, etc. Not worth the annoyance and money.
Lam
Response from General Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Cant believed that it was ITC hotel. Dirty and very ordinary.I paid some Rs 7000+ taxes and got shock at the quality of hotel, no proper light in the room, very old type
Verified traveller
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Okay place in Gurgaon. Booked through Expedia, but pleasant experience as Hotel was not aware when I reached there. Needs improvement.
Verified traveller
Stayed 1 night in Nov 2017
Response from Lokesh Rathi on 4 Jan 2018
Dear Guest,
we would like to give you huge thank for review we are looking foreword to welcome you again and give you more comfort stay
6/10 Okay
Bhanu
3 Mar 2017
Disliked: Staff & service
Bhanu
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
8/10 Good
sambit kumar
13 Jan 2017
Liked: Staff & service
sambit kumar
Response from Front Office Manager on 4 Jun 2022
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
6/10 Okay
Atul
28 Nov 2016
Liked: Cleanliness, room comfort
Decent Business Stay Hotel
Room was decent for the price. The hotel is cut off from all main areas. Everything is 30 to 4 minutes away
Atul
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Overall, very disappointing stay.. I will never do this mistake of staying here again for 2 weeks...
Dharshan
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Very fairly priced, comfortable business hotel. Well located for those on business in Gurgaon
J M
Response from Front Office Manager on 4 Jun 2022
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
8/10 Good
Verified traveller
30 Nov 2015
Liked: Staff & service, room comfort
Good
Comfortable stay, good rooms, great service, great food.
Maybe a little refurbishment of the rooms would help.
Verified traveller
Response from Front Office Manager on 4 Jun 2022
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
6/10 Okay
dp, cbe
4 Nov 2015
Liked: Cleanliness
Close to metro and city
Wifi was not excellent. Took long time for food to come when ordered. Bed was not that comfortable. Breakfast was good.
dp
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
6/10 Okay
Verified traveller
30 Mar 2015
Verified traveller
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
Hotel is located in the heart of Gurgaon business district. Rooms are good sized with all basic amenities that you would need for business travel. The highlight is the restaurant that serves quality food that one has come to expect of ITC hotels. It is not common to find such food quality for this hotel range.
Areas of improvement would be the car service. Poor driver grooming, didn't know the Gurgaon area even milestone office buildings. It will also be nice to have an electric iron in the room. The swimming pool certainly needs to be maintained in case a guest fancies using it, which I did not.
subhash
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
Not a great hotel I would only rate this one a 2. However staff was very accomodating and nice.
Verified traveller
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
6/10 Okay
K, Sydney
19 Nov 2013
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel
The hotel is ok. Staff very friendly. Location is close to the metro but not convenient to other places in Gurgaon. Room was nice but problem is that the toilet didn't flush properly. Had to flush it at least 5 times after each use. This is the Club room. also, the club lounge needs a lot more in there. other than a few couches there's nothing else. need to have bar or beverage counter and tv.
K
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
8/10 Good
Bharat, Bangalore
12 Nov 2013
Liked: Cleanliness, room comfort
Location is great.
Ive never been disappointed with the stay at the fortune Global in Gurgaon.The sheets are always clean, I think the breakfast lacks sufficient proteins that are grilled. (excluding eggs) Though this is my opinion and very specific to what I look for. For a simple business hotel , I think they work well.
Bharat
Response from Front Office Manager on 4 Jun 2022
Dear Guest, It was a pleasure having you stay with us at Fortune Select Global, Gurgaon. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Front Office Manager
6/10 Okay
Verified traveller
28 Oct 2013
Average hotel
Average hotel. Overpriced. Food was alright. Staff is ok.
Verified traveller
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager
Stayed here for four nights in October 2012. I have stayed at other Fortune hotels before and went in with an expectation but these guys are particularly bad. The property is very small. Service in the rooms is very slow. Almost everything takes double the time that you would expect. I tried visiting the gym and was appalled to see the state of the changing rooms (unclean - as if no one has used them for the last 2 months). Even the hotel staff wasnt very helpful. I had to ask them multiple times to credit my points to my loyalty account. I wouldnt pay this price for such a service. Maybe if they were priced half of what they are charging right now, I might be alright with this quality. Not recommended
Verified traveller
Response from Front Office Manager on 4 Jun 2022
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Global, Gurgaon. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Global, Gurgaon, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Front Office Manager