Their service is impeccable. We arrived at 6am in the morning and they checked us in with no fuss. We (me and one other) had a couple of friends who were leaving for the airport in the evening, needed a quick shower and rest. The hotel manager let them stay with no extra charge. He did wanted us to book an additional room to accommodate them but later allowed them to crash in with us till 6pm. That's 12 hours!
For a hotel.com rate that was one of the lowest, they provided us with a president's equivalent suite. The room was huge, impeccable decor for a 2 star hotel (it should be at least 3.5 stars for that room and having the only elevator I see in the entire delhi city) clean and sanitized toilet. The only drawback was that we couldn't figure out how to have hot water. Considering that it was summer and Delhi was a hot 45 deg Celsius, the hot water feature was rather unimportant.
Food there is awesome, they have a rooftop restaurant and cable tv. Easy access to autos and food/fruits at the street. We went to connaught place and had a hard time getting an auto back which knew where multani dhanda was, which was a little problem. Btw don't pay more than fifty for the auto trip from Connaught back to hotel.
We checked out on time and left our bags at their cloak room. However, learning of our late 10pm flight, the senior manager gave us another hotel room until 6pm without charge! It was a godsend because Delhi was so hot and we needed a shower right before leaving for the hotel.
They even arranged for an auto to the airport and haggled on our behalf for a really good deal.
all in all, I highly recommend this hotel for their service, cleanliness, courtesy and food.