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Reviews of Hotel Uppal International

3.5 out of 5
Hotel Uppal International
28, Arakashan Road, Ram Nagar, Pahar Ganj, New Delhi, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 60 out of 173 reviews" "
Rating 8 - Good. 37 out of 173 reviews" "
Rating 6 - Okay. 30 out of 173 reviews" "
Rating 4 - Poor. 21 out of 173 reviews" "
Rating 2 - Terrible. 25 out of 173 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Mold
There was a LOT of black mold in the bathroom with no ventilation. Very dirty hotel. No soap in the bathroom.
Stayed 1 night in Dec 2023

8/10 Good

Connie

Liked: Staff & service
Disliked: Property conditions & facilities
Sad the gym and deck weren’t working but grateful for bar bells. Loved having an authentic Indian bath and living with the people. I would rather stay with the people than in an American tourist style area. This was perfect.
Stayed 2 nights in Nov 2023

8/10 Good

Surbhi

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Deepak

Disliked: Staff & service, amenities
Service was slow and both the days tv was not working
Stayed 2 nights in Aug 2023

2/10 Terrible

GANESH

Disliked: Cleanliness, property conditions & facilities
Not worth what we paid
Stayed 2 nights in Jul 2023
Response from hotel uppal on 22 Jul 2023
Dear Guest,Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience.Looking forward to host you again!Regards,Customer Satisfaction TeamHotel Uppal International

6/10 Okay

Verified traveller

Travelled with family
Irresponsible Manager
The Hotel is good accordance with value for money, but the manager is totally irresponsible.... I ranged him for Airport Pick-up, I also request him two week before for Airport pick up by email through Hotels.com, and ultimately he send a very small damaged hatchback taxi for four persons (I took a pic) with an addicted driver. The driver took `Gul’ (a type of drug) in front of us while driving & spitting again and again. Bad smell inside..all the seats are teared....no side mirror , no space for sit four persons, four luggage on our knee, it was raining.... its a horrible situation I can’t express. .. although I paid about 40% more than normal fare. (normal fare from airport to hotel is Rs. 700-800, I paid 1200). I think they have no minimum responsibility about customers care.. I used Hotels.com more than 20 time for my overseas hotels, but this is the dishearten me.
Stayed 3 nights in Jun 2023
Response from hotel uppal on 22 Jul 2023
Dear Guest,Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience.Looking forward to host you again!Regards,Customer Satisfaction TeamHotel Uppal International

10/10 Excellent

Anshu

Stayed 3 nights in Jun 2023
Response from Sanjay Shukla on 19 Jun 2023
Dear Guest,Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience.Looking forward to host you again!Regards,Customer Satisfaction TeamHotel Uppal International

10/10 Excellent

Swati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very supportive,clean and nice rooms.
Stayed 4 nights in May 2023
Response from Uppal International on 12 May 2023
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

6/10 Okay

Keyur

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from hotel uppal on 11 May 2023
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

2/10 Terrible

pushpendra

Disliked: Cleanliness, amenities, property conditions & facilities
Area is shady with all kind of crap going on. Filthy facility . I however do want to acknowledge them being flexible to accommodate few timing schedules I had (they allowed me to keep luggage at reception for few hours after check out ) . Having said that I would avoid it it you are with family.
Response from hotel uppal on 11 May 2023
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book based on online reviews, you will regr!
Bad room with mould, don’t go by online reviews you will regret. Not close to road either.
Stayed 1 night in Dec 2022
Response from hotel uppal international on 17 Dec 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

6/10 Okay

Sarthak

Liked: Room comfort
Stayed 2 nights in Mar 2020
Response from sanjay shukla on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

8/10 Good

Ayyappan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Nov 2019
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service compared to room price. Food is amazing, staffs are very helpful, room has all necessary amenities. Location is great but quite noisy. New Delhi rail station is just 10 minutes walking distance. I lived here for 6 days and this is my second time stay at this hotel. I would love to stay here every time during my visit in Delhi.
Stayed 4 nights in Aug 2019
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

4/10 Poor

Hussein

Disliked: Property conditions & facilities, room comfort
Hard staying for three days
Bad location and very crowded no hot water most of the time WiFi weak must of the time but the front desk staff very nice people I didn’t find most of the amenities.
Stayed 3 nights in Feb 2019
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staffs were friendly and helpful, Comfortable stay, nice food and friendly staff and need to fix your Wi-Fi on second floor.
Stayed 1 night in Jan 2019
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

4/10 Poor

HOUZEFA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay there in Delhi
Location is good but Hotel not. Supposed to have a Gym and room service but in fact not Room are dirty and there is no hot water even if staff is nive and kind they are not efficient
Stayed 6 nights in Dec 2018
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Misleading
I would not recommend this "hotel". The pictures are very misleading- the condition of the room gave the appearance of still under construction. Shower did not work, the television only had one channel, broken furniture, and a very peculiar smell lingered throughout my stay here. The staff were very friendly, but had problem communicating in Englishs ( reason to remove international from the name). MORAL OF THE STORY- if you're on a budget this might be a decent option for you, I would suggest paying a little extra and finding something else.
Stayed 5 nights in Nov 2018
Response from hotel uppal on 9 Nov 2022
Dear Guest, Thanks for choosing to stay at Hotel Uppal International Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Hotel Uppal International

8/10 Good

Verified traveller

Service is very prompt. Toilets and wash rooms to be taken more care for smooth pleasent use of customers
Stayed 2 nights in Nov 2018
Response from Ace Singh on 24 Nov 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your bucks here
Hotel was extremely run down, it certainly does not look like the images posted, worse than expected. Bedsheet and blanket were smelly, floor was dusty, bathroom was dirty. As for the airport transfer, the driver did not arrive on time and they engaged third party travel agency, using an old van whicb the door can't be open at all.
Stayed 1 night in Nov 2018
Response from Ace Singh on 26 Nov 2018
Dear Guest, "Namaste" Our sincere apologies for the inconvenience caused during your stay. We will investigate the case and take prompt actions on it to maintain our standards. We will promise to deliver a memorable stay in coming visits. regards,

6/10 Okay

Nick, UK

Liked: Staff & service
Hotel was ok, photo's are a little miss leading. Access to some ok restaruants outside the hotel. We were supposed to be picked up from the airport, however this didn't happen which I was unhappy about.
Stayed 4 nights in Oct 2018
Response from Ace Singh on 27 Nov 2018
Dear Guest, "Namaste" Our sincere apologies for the inconvenience caused during your stay. We will investigate the case and take prompt actions on it to maintain our standards. We will promise to deliver a memorable stay in coming visits. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Ace Singh on 6 Oct 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa and breakfast both
The Hotel is really nice, very clean and comfortable.
Stayed 1 night in Sep 2018
Response from Ace Singh on 5 Oct 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nothing specific to quote at this moment about my travel and stay at New Delhi
Stayed 3 nights in Sep 2018
Response from Ace Singh on 5 Oct 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

8/10 Good

Marlon, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, we reached the hotel at 09:30 AM. My room No. 302 was big and looks very clean and the bathroom was clean. Room’s a/c was very effective.
Stayed 1 night in Sep 2018
Response from Ace Singh on 28 Sept 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Quade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything: friendly staffs, comfortable bed, good location, nearby station, clean room, loved the wi-fi.
Stayed 1 night in Sep 2018
Response from Ace Singh on 28 Sept 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Halsey, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located, not so far from the New Delhi railway station. The food @ the restaurant is very good; breakfast and dinner both were well presented.
Stayed 1 night in Sep 2018
Response from Ace Singh on 28 Sept 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Ace Singh on 28 Sept 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Maurizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Ace Singh on 28 Sept 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ace Singh on 10 Jul 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

2/10 Terrible

RAJESH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel
Average hotel
Stayed 1 night in Feb 2018
Response from Ace Singh on 10 Jul 2018
Dear Guest, "Namaste" Thanks for our feedback, our sincere apologies for the inconvenience caused during your stay. Your points are noted and we will take fast actions on it to improve our standards. Hope you will not judge us on this single visit and give us another chance to serve you. Looking forward to welcome you soon at our hotel. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Ace Singh on 10 Jul 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
nice hotel with helpful staff
Response from Ace Singh on 11 May 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

6/10 Okay

Jason T, Sydney, Australia

Liked: Cleanliness
Comfortable hotel close to the train station
It's an okay for short term stay but room lacks some amenities such as toilet paper. Good WiFi signal in room. Power points are international. Overall not a bad choice.
Stayed 2 nights in Apr 2018
Response from Ace Singh on 11 May 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

4/10 Poor

jarlath, Dublin

Disliked: Cleanliness, property conditions & facilities
Hotel room definitely looks different then the pictures
Stayed 2 nights in Mar 2018
Response from Ace Singh on 10 Jul 2018
Dear Guest, "Namaste" Thanks for our feedback, our sincere apologies for the inconvenience caused during your stay. Your points are noted and we will take fast actions on it to improve our standards. Hope you will not judge us on this single visit and give us another chance to serve you. Looking forward to welcome you soon at our hotel. regards,

4/10 Poor

traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not like the pictures
Weeks or months old rotten food in a drawer. Construction in the next room and next door so hammering right on the wall behind the bed all day long. Bugs in shower. Run down. The pictures on here must be from decades ago cause it’s not like that now. Damp and dark nd musty smell. Non locking window to outside. Water is sometimes hot but it’s always questionable. Out of the 3 places I stayed in Delhi this was the worst. I did like the staff though: they seemed pretty nice for the entire time I was there. Location is in a alley but okay overall if this is where you want to stay in Delhi. Not close to metro though.
Stayed 7 nights in Feb 2018
Response from Ace Singh on 10 Mar 2018
Dear Guest, "Namaste" Thanks for our feedback, our sincere apologies for the inconvenience caused during your stay. Your points are noted and we will take fast actions on it to improve our standards. Hope you will not judge us on this single visit and give us another chance to serve you. Looking forward to welcome you soon at our hotel. regards,

10/10 Excellent

Hunter, USA

Liked: Cleanliness, staff & service, room comfort
A comfort stay
The stay was comfort and amazing. All staffs were very friendly and supportive. We enjoyed our stay here and my wife was really very happy with the service of the staff.
Stayed 1 night in Feb 2018
Response from Ace Singh on 25 Feb 2018
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. regards,

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ace Singh on 23 Feb 2018
Dear Valued Guest, "Namaste" Thanks for sharing your positive feedback, we are so pleased that you enjoyed your stay at our hotel star plaza. Our staff always try to get worth of every bit paid by the guest. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favourite room for you. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short stay (Over night)
The breakfast was great for me.
Stayed 1 night in Feb 2018
Response from Ace Singh on 17 Feb 2018
Dear Valued Guest, "Namaste" Thanks for sharing your positive feedback, we are so pleased that you enjoyed your stay at our hotel star plaza. Our staff always try to get worth of every bit paid by the guest. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favourite room for you. Best regards,

8/10 Good

Liliia, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
We spent over night here this past weekend. The bed is comfortable and the room was nice. Hotel provided us an incredibly delicious breakfast. Everything is just 100% and perfect.
Stayed 1 night in Feb 2018
Response from Ace Singh on 15 Feb 2018
Dear Valued Guest, "Namaste" Thanks for giving us your positive feedback. We are glad to hear that your liked our hotel. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favorite room for you. Best regards,

8/10 Good

Persson, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s Ok
Hotel location is good for visiting New delhi. It is easily accessible. Staff was very attentive. Room was clean and spacious. Good value for the money.
Stayed 1 night in Jan 2018
Response from Ace Singh on 2 Feb 2018
Dear Valued Guest, "Namaste" Thanks for giving us your positive feedback. We are glad to hear that your liked our hotel. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favorite room for you. Best regards,

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There service was incredible
Nice staff, good location and an amazing breakfast.
Stayed 1 night in Jan 2018
Response from Ace Singh on 2 Feb 2018
Dear Valued Guest, "Namaste" Thanks for giving us your positive feedback. We are glad to hear that your liked our hotel and our energetic staff feel you at home. Our staff always try to get worth of every bit paid by the guest. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favorite room for you. Best regards,

10/10 Excellent

Soligo, Canada

Liked: Cleanliness, staff & service, room comfort
The location was nice
The location is perfect for those people who wish to stay near by new Delhi railway station. Very easy to find.
Stayed 1 night in Jan 2018
Response from Ace Singh on 2 Feb 2018
Dear Valued Guest, "Namaste" Thanks for giving us your positive feedback. We are glad to hear that your liked our hotel and our energetic staff feel you at home. Be sure to let us know when you are coming so we can reserve your favorite room for you. Best regards,

10/10 Excellent

Garcia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Hotel is located near to New Delhi railway station. The rooms are comfortable and well furnished. The staff was excellent, helpful and there service above standard. Loved our stay.
Stayed 1 night in Jan 2018
Response from Ace Singh on 17 Jan 2018
Dear Valued Guest, "Namaste" Thanks for giving us your positive feedback. We are glad to hear that your liked our hotel and our energetic staff feel you at home. Our staff always try to get worth of every bit paid by the guest. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favorite room for you. Best regards,

10/10 Excellent

Conan, Russia

Liked: Cleanliness, staff & service, property conditions & facilities
Great front staff
Awesome place to stay. It was clean and the staff was helpful. The service was incredible.The room and bathroom were clean and spacious.
Stayed 1 night in Jan 2018
Response from Ace Singh on 17 Jan 2018
Dear Valued Guest, "Namaste" Thanks for giving us your positive feedback. We are glad to hear that your liked our hotel and our energetic staff feel you at home. Our staff always try to get worth of every bit paid by the guest. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favorite room for you. Best regards,

4/10 Poor

Amit, London

Disliked: Cleanliness, room comfort
Good location.
In bathroom toilet paper missing, towels dirty and in the bed cover had fungus on it. In bathroom, shower mat had a pin sticking out, it went in my toe. left left as soon as possible. From the time I checked in, staff was only interested in selling spa services.
Stayed 2 nights in Dec 2017
Response from Ace Singh on 10 Jan 2018
Dear Guest, "Namaste" Our sincere apologies for the inconvenience caused during your stay. We regret to provide incomplete room due to high volume of booking. Hope you will not judge us on this single visit and provide us another chance to serve you memorable stay. Looking forward to serve you soon. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience and stay away from this hotel
It was terrible experience to stay at this hotel. When we checked into the room, it was so dirty and not at all clean. There were cockroaches in the room and the bed was also very dirty. In morning, no hot water was coming. Upon calling the front desk, they were also not responding properly.
Stayed 1 night in Dec 2017
Response from Ace Singh on 10 Jan 2018
Dear Guest, "Namaste" Our sincere apologies for the inconvenience caused during your stay. We regret to provide incomplete room due to high volume of booking. Hope you will not judge us on this single visit and provide us another chance to serve you memorable stay. Looking forward to serve you soon. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty and disgusting
dirty and disgusting room. door frame and some shower equipment were broken. looked at the "spa", The gym, for example, is so broken there are no seats on the equipment. there were bugs on the bed.
Stayed 1 night in Nov 2017
Dear Guest, "Namaste" Thanks for sharing your feedback, our sincere apologies for the inconvenience caused during your stay. Your points are noted and we will work on them fast to improve our standards. Hope you will not judge us on this single visit and give us another chance to serve you. Looking forward to welcome you soon. regards, Ace Singh