2/10 Terrible
Bona, Sanur, bali
9 Aug 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the 2 bedroom family unit at Puri Maharani for 3 nights. We arrived in the evening with two sleeping children. The condition of this room made it the worst hotel we have ever stayed at. Everything we touched was broken or falling apart, the sink, shelf, toilet, the bed frame was falling over and propped against the wall which was crumbling and had an inch thick of dirt and dust and bugs. My son was afraid to sleep in the bed as it seemed ready to fall over. In the morning I couldn’t take a shower because the shower was so dirty I didn’t dare step into it. I thought, ok I’ll just wash the bugs out of the tub and take a bath. The drain didn’t work, so no bath either. The towels and sheets were at least 10 years old with many stains, there was no toilet paper at all, the front door didn’t lock properly and several large cracks were allowing bugs into the room. We left immediately in the morning and the employees refused to give us a refund. They smiled broadly as we left, I’m sure they were surprised we actually stayed for 1 whole night. I do believe that this is their business model, put zero effort into upkeep and just watch people leave and pocket the money.
Bona
Stayed 3 nights in Aug 2019