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Reviews of Hilton Garden Inn Denver Downtown

3 out of 5
Hilton Garden Inn Denver Downtown
1400 Welton Street, Denver, CO

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 154 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 91 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kristian

Travelled with partner
Liked: Staff & service
Hotel was conveniently located downtown, but the massive pile of puke in the elevator and the desk clerks inability to find cleaning supplies to clean it up was a bit discomforting.
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very close to the convention center and walkable to several places to eat. It was clean and safe. They had coffee in the lobby daily and warm chocolate chips cookies that were a nice treat. My room had a refrigerator and a microwave. I do wish the pillows were fiee and the bathroom has better lighting. They were able to accommodate a late check out so I didn't have to rush to check out after my conference was over. Overall, I would stay here again. .
Stayed 5 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like however the parking costed 50$ and it was not refundable. So they made me exceed my budget.
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Good downtown location
Stayed 1 night in Apr 2024

2/10 Terrible

Kelly

Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Autumn

Liked: Cleanliness, staff & service, amenities
Rooms need to be updated, the bed was awful and hard. The furniture was old and carpet was dirty. At least the tv was updated. Outside of that hotel was not bad for a budgeted stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jean Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Francisco on 27 Apr 2024
Thank you for the feedback!

8/10 Good

Arysa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all the options downtown Denver has to offer- food/drinks, shopping. Parking is one of the cheapest options around. Safe. Convenient.
Stayed 1 night in Apr 2024
Response from Francisco on 24 Apr 2024
Thank you for your feedback!

10/10 Excellent

Marco

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Francisco on 24 Apr 2024
Thank you for your feedback!

6/10 Okay

Roberta

Liked: Staff & service, property conditions & facilities
Parking was ridiculous
Stayed 1 night in Feb 2024
Response from Francisco on 18 Apr 2024
Parking downtown is limited reach out to front desk if you need help.

8/10 Good

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that housekeeping was still available even though we were staying more than one night. I didn't like how expensive parking was.
Stayed 2 nights in Mar 2024
Response from Francisco on 11 Apr 2024
Parking is limited downtown and we are one of the cheaper parking options downtown

2/10 Terrible

Laurie

Stayed 1 night in Apr 2024

6/10 Okay

Jenny

Stayed 3 nights in Apr 2024
Response from Francisco on 27 Apr 2024
Thank you for the feedback!

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Francisco on 27 Apr 2024
Thank you for the feedback!

10/10 Excellent

Sherrill

Stayed 2 nights in Mar 2024
Response from Francisco on 27 Apr 2024
Thank you for the feedback!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francisco on 4 Apr 2024
Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The Barman, Mario, he is a top bloke and very good barman.
Stayed 1 night in Apr 2024
Response from Francisco on 4 Apr 2024
Thank you!

8/10 Good

Sara

Stayed 2 nights in Mar 2024
Response from Francisco on 24 Apr 2024
Thank you for your feedback!

10/10 Excellent

Brennan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, clean and on the top floor. Big plus.
Stayed 1 night in Mar 2024
Response from Francisco on 4 Apr 2024
Thank you!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was smooth.
Stayed 1 night in Mar 2024
Response from Francisco on 29 Mar 2024
Thank you for the feedback!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely view of the mountains
Stayed 2 nights in Mar 2024
Response from Francisco on 29 Mar 2024
Thank you for the feedback!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very close to the bus stop for the free 16th street mall bus shuttle to Union Station.
Stayed 2 nights in Mar 2024
Response from Francisco on 26 Mar 2024
Thank you!

4/10 Poor

Raquel

Travelled with family
walking distance everywhere parking its to expensive
Stayed 1 night in Mar 2024
Response from Francisco on 29 Mar 2024
Parking downtown unfortunately is very limited.

10/10 Excellent

Lynn

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Francisco on 26 Mar 2024
Thank you!

10/10 Excellent

Chelsea Nicole

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Francisco on 19 Mar 2024
Thank you!

6/10 Okay

Audrey

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Francisco on 19 Mar 2024
Thank you!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and clean. The parking on the other hand was terrible. The front entrance is not well marked and is in an alley more or less.
Stayed 2 nights in Mar 2024
Response from Francisco on 19 Mar 2024
Thank you for the feedback. Entrance is located in the breezeway we have a few signs but can be easy to miss in a new area.

4/10 Poor

Yijia, Pittsburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Francisco on 19 Mar 2024
What issues did you experience?.

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shopping downtown and things to do near by
Stayed 1 night in Mar 2024
Response from Francisco on 13 Mar 2024
Thank you!

10/10 Excellent

Drew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!!
Stayed 1 night in Mar 2024
Response from Francisco on 13 Mar 2024
Thank you!

8/10 Good

John, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and well trained.
Stayed 3 nights in Mar 2024
Response from Francisco on 7 Mar 2024
Thank you!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for downtown Denver
Stayed 1 night in Feb 2024
Response from Francisco on 28 Feb 2024
Thank you for the feedback!

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice people and it was very clean!
Stayed 1 night in Feb 2024
Response from Francisco on 20 Feb 2024
Thank you!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Francisco on 16 Feb 2024
Thank you!

4/10 Poor

Baruch

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! There was a homeless man in the lobby literally giving himself a towel bath and the staff did not care. WiFi didn’t work and once again, they didn’t care. No hot water, ditto. Absolute disgrace Stay next door at any of the other options!!!
Response from Francisco on 6 Feb 2024
That is incorrect, we have on call security that can remove people from our lobby. Wifi is up and running if you are having issues contact someone at the desk to help you get logged in.

10/10 Excellent

Lakshan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 1 night in Jan 2024
Response from Francisco on 6 Feb 2024
Thank you!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location as I had a trade show at the Colorado convention center.
Stayed 5 nights in Jan 2024
Response from Francisco on 2 Feb 2024
Thank you for the feedback!!

8/10 Good

Bradham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on 2 Feb 2024
Thank you for the feedback!

4/10 Poor

Judy

Business traveller
Liked: Amenities
Disliked: Cleanliness
Floor not vacuumed, dirty comforter and the plug to get the water to the shower was a disaster. Not even half the water went up to the shower head.
Stayed 1 night in Jan 2024
Response from Francisco on 1 Feb 2024
please let us know at the front desk and we can get it resolved immediately

6/10 Okay

Hayat

Stayed 2 nights in Jan 2024
Response from Francisco on 20 Mar 2024
What issues did you experience?

10/10 Excellent

Quentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was literally some of the best i’ve ever met in my life at a hotel
Stayed 3 nights in Jan 2024
Response from Francisco on 1 Feb 2024
Thank you for the kind words!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff were very polite and helpful regarding answering questions for our stay. Parking was very disappointing as you are required to pay an additional 47$ parking fee that is only for one night. This caught us off guard as it was not advertised on the Expedia website. The in house restaurant had pretty solid food for the price as well as good mixed drinks and beer selection. The only complaint I could bring up is that the wait time was relatively long as there was only one waitress/bartender for the entire restaurant.
Stayed 1 night in Jan 2024
Response from Francisco on 30 Jan 2024
We are offering 25 a night for parking to our Hilton members!

10/10 Excellent

Bradley

Stayed 1 night in Jan 2024
Response from Francisco on 30 Jan 2024
Thank you!

6/10 Okay

Mary

First night room was cold wouldn’t go over 68 degrees. Stop by front desk around 9am on Friday to report problem. Lady at desk said she have someone check it out. Got back to hotel around 3 pm room was 67 degrees. Called front desk Eng. Michael came up and reset HVAC. Left to go to dinner came back it was 67 still. Called front desk ask for new room wasn’t going to freeze 2 nights in a roll. Dined down stairs for supper out of most food and all coolers for beer were not working. Server just kept telling everyone that they were not expecting a large crowd. Kept sending people to other places to eat.
Stayed 2 nights in Jan 2024
Response from Francisco on 30 Jan 2024
I apologize for the inconvenience. If HVAC issues persist let us know and we can move, your room.

10/10 Excellent

Yoseline

Stayed 1 night in Jan 2024
Response from Francisco on 30 Jan 2024
Thank you!

10/10 Excellent

Daniel

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Francisco on 24 Jan 2024
Thank you!

8/10 Good

JENNIFER, ATKINSON

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took awhile for the hot water
Stayed 3 nights in Jan 2024
Response from Francisco on 24 Jan 2024
Thank you for the feedback!

10/10 Excellent

Gillian

Stayed 2 nights in Jan 2024
Response from Francisco on 24 Jan 2024
Thank you!

8/10 Good

Anidhya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience, thanks for the upgrade would've appreciated it the blankets were better, thankfully I had one in my car.
Stayed 1 night in Jan 2024
Response from Francisco on 20 Jan 2024
Thank you for the feedback!

2/10 Terrible

Katrenia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francisco on 20 Jan 2024
What issues did you encounter?