"It would have been nice to have interacted with front deskperson when we had to reschedule our shuttle due to a flight delay. My husband went to the lobby before our originally scheduled 6:30 am shuttle pick up, and no one was there. So he penciled us in for a later shuttle. When we came down to that later shuttle, we were told that the one he penciled in had been crossed out by the front desk because “she did not put it there.” And the shuttle was full. It would have been nice if 1) someone had been at the desk to help us reschedule our ride to the airport that morning and 2) if someone had made the effort to notify us that the alternate shuttle was full. Instead, we were admonished for adding ourselves to the shuttle list, and left to call an uber at the last minute."
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