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Reviews of Residence Inn By Marriott Denver Highlands Ranch

3 out of 5
Residence Inn By Marriott Denver Highlands Ranch
93 W Centennial Blvd, Littleton, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 798 reviews" "
Rating 8 - Good. 213 out of 798 reviews" "
Rating 6 - Okay. 65 out of 798 reviews" "
Rating 4 - Poor. 29 out of 798 reviews" "
Rating 2 - Terrible. 22 out of 798 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Serop, Baton Rouge

Stayed 3 nights in May 2024
Response from AGM on 21 May 2024
Thank you for your review. We appreciate your feedback and taking the time to submit your score. This helps us improve our service. We appreciate your business.

10/10 Excellent

Carla Teresa

Travelled with family
Easily accessible. Clean and a great brewakfast served daily.
Stayed 6 nights in May 2024
Response from AGM on 20 May 2024
Thank you for your 5/5 Guest Experience review! These mean so much to us. We look forward to seeing you again soon!

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My boyfriend and I stayed there for the weekend and our room's air conditioning wasn't working right. I ended up getting sick because it was hot in there. We ended up opening the windows in the bedroom and the living room course. they only open a tiny bit. My boyfriend took me outside in 30° weather just to cool off in the middle of the night because we were both sweating and I was about to pass out. on Monday morning when we were checking out I did let them know that something was wrong with the AC cuz it was barely running and I did get points on my Marriott app. other than that the room was clean a little dated but they said they were all being redone. Everything else worked in the room It was just hot. Checking in and checking out the front desk staff was great and friendly.
Stayed 2 nights in May 2024
Response from AGM on 16 May 2024
Thank for your 3/5 guest review and for your detailed feedback. I will share your notes with my leadership team. We look forward to seeing you again.

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Amenities
great place to stay!!! no complaints
Stayed 7 nights in May 2024
Response from AGM on 15 May 2024
Thank you for your 5/5 review. These mean so much to our TEAM. We look forward to seeing you again soon!

8/10 Good

Jananne, Garden Grove

Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for your 4/5 review. These mean so much to our TEAM. We look forward to seeing you again soon!

10/10 Excellent

Michele, Calgary

Travelled with family
We enjoyed our stay
Stayed 3 nights in Apr 2024
Response from AGM on 5 May 2024
Thank you so much for your 5/5 guest review. These are incredibly important to us. We look forward to seeing you again soon!

10/10 Excellent

TUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Amy Healy, General Manager on 30 Apr 2024
Thank you for staying with us! We hope to see you again soon!Cheers,Amy HealyGeneral Manager

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for your 5/5 Guest Review. These mean so much to our TEAM. We look forward to having you back soon!

8/10 Good

Debra

Stayed 4 nights in Apr 2024
Response from AGM on 16 May 2024
Thank you for your 4/5 Guest Experience Review. We appreciate your business and look forward to seeing you again.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice that you let dogs in the hotel. And that you let us have a late check out time since my hubby was in the hospital 2 extra days.
Stayed 1 night in Apr 2024
Response from AGM on 26 Apr 2024
Thank you for your 4/5 Guest Experience review. These mean so much to us! Thank you for taking the time to submit your feedback.

10/10 Excellent

Joseph John

Stayed 1 night in Apr 2024
Response from AGM on 15 May 2024
Thank you for your 5/5 review. These mean so much to our TEAM. We look forward to seeing you again soon!

6/10 Okay

Jill

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff at check in was more concerned about her phone. We were told our room was around the back. She never informed us there were multiple entrances. Took us 15 mins to find our room. We also were not told there would be housekeeping services, we were only there 3 nights. Came back from an outing after the 2nd night and housekeeping had been in our room without notifying us. The hotel was quiet and clean, but the coffee at breakfast was extremely watered down and not hot.
Stayed 3 nights in Apr 2024
Response from AGM on 24 Apr 2024
Thank you for you feedback. We greatly appreciate your notes regarding your experience. We will address this with our team leaders. Thank you again.

10/10 Excellent

Rochiele

Stayed 2 nights in Apr 2024
Response from AGM on 15 May 2024
Thank you for your 5/5 review. These mean so much to our TEAM. We look forward to seeing you again soon!

10/10 Excellent

LaTasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 2 nights in Apr 2024
Response from AGM on 24 Apr 2024
Thank you for you 5/5 review. We greatly appreciate your positive feedback and your business!

8/10 Good

Pam, lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, safe, good value
Stayed 2 nights in Apr 2024
Response from AGM on 22 Apr 2024
Thank you for the 4/5 rating. We appreciate you taking the time to submit your review. We look forward to seeing you again soon!

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given an accessible room without booking one which I felt was a bit strange. Given that, the bathroom was far more dated and worn than indicated by the listing photos. Otherwise the hotel was clean and well kept especially at the price point. The hallway smelled fairly odd when I first got there but I assume it was no fault of the hotel’s, just a guest who had a food item or something. The breakfast was very good. Would definitely recommend at the sub $100 price point!
Stayed 1 night in Apr 2024
Response from AGM on 10 Apr 2024
Thank you for your 4/5 Guest Experience Review. These are so valuable to our TEAM as they help us improve our service. We look forward to seeing you again soon!

10/10 Excellent

Scott, Mishawaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything but tucked out of the way! Very quiet and staff was extremely helpful.
Stayed 6 nights in Mar 2024
Response from AGM on 7 Apr 2024
Thank you for your 5/5 Guest Experience Review! These mean so much to our TEAM. We look forward to seeing you again soon!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy Healy, General Manager on 26 Mar 2024
Thank you for staying with us Kris!We hope to see you again soon!Cheers,Amy HealyGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff. Good value. Excellent breakfast. Comfy bed.
Stayed 1 night in Mar 2024
Response from Amy Healy, General Manager on 25 Mar 2024
Thank you for staying with us Brian!We hope to see you again soon!

10/10 Excellent

Dane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast too!!!
Stayed 1 night in Mar 2024
Response from AGM on 17 Mar 2024
Thank you for your 5/5 Guest Review. These are so important for us to celebrate and improve our service. We look forward to seeing you again soon.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for day trips. Staff was great. Room was clean . Good stay!
Stayed 6 nights in Mar 2024
Response from AGM on 10 Mar 2024
Thank you for your 5/5 Guest Review! We appreciate your feedback and business. We look forward to having you back again soon!

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on 21 Feb 2024
Thank you for your 10/10 Guest Review! These mean so much to our team and I will be sharing with the Leadership Departments. We look forward to seeing you again soon!

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Customer Service does Exit!
This was the best service I have ever had at a hotel.
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb 2024
Thank you so much for the 5/5 review. These mean so much to our team! I will share your feedback with our TEAM Leaders. We look forward to seeing you again!

8/10 Good

Jonathan

Stayed 1 night in Feb 2024
Response from Amy Healy, General Manager on 25 Mar 2024
Thank you for sharing your experience Jonathan! We hope to see you again soon!Cheers,Amy HealyGeneral Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services were wonderful!!!!! Such nice people. Breakfast was good. The bathroom could use some updating, but the shower had great water pressure!!!! Didn't really like a separate entrance, but I assume you have rooms for handicap.?
Stayed 3 nights in Feb 2024
Response from Amy Healy, General Manager on 16 Feb 2024
Thank you telling us about your experience Kim. We do have those types of rooms, we have rooms for all types of guests for every kind of stay you can imagine! Come back and see us again soon!Best,Amy HealyGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Stayed 1 night in Jan 2024
Response from Amy Healy, General Manager on 16 Feb 2024
Thank you for staying with us James! Come back and see us again soon!Cheers!

10/10 Excellent

Jaclyn

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Brian L. on 21 Jan 2024
Thank you Jaclyn. We are thrilled that you enjoyed your recent visit and look forward to seeing you again.

10/10 Excellent

Jan E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were as described, and the staff was excellent. Included breakfast better than expected.
Stayed 5 nights in Jan 2024
Response from Brian L. on 12 Jan 2024
Hello Jan, thank you for posting your review! We have already shared your comments with our team. Happy New Year!

8/10 Good

james

Stayed 6 nights in Dec 2023
Response from Brian L. on 12 Jan 2024
Thank you for selecting our property! We look forward to having you as our guest again!

8/10 Good

Mike

Liked: Staff & service
Great people. Confusing rambling layout that requires some outside walking - in Colorado winter Zero directional signage to get back to lobby. None.
Stayed 1 night in Jan 2024
Response from Brian L. on 8 Jan 2024
Mike, thank you for your feedback. We apologize for any confusion you experienced regarding the building layout and are grateful for your suggestion to add signage. Thanks again!

8/10 Good

Heather

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay here. There were a few things that were broken like the washer and dryer in our building. But it was very clean and enjoyable stay.
Stayed 7 nights in Dec 2023
Response from Brian L. on 8 Jan 2024
Thank you for staying with us Heather. We appreciate your feedback and hope to see you again should your travels bring you back to Highlands Ranch.

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This place is beautiful and quiet and close to so many restaurants. I highly recommend it!
Stayed 1 night in Dec 2023
Response from Brian L. on 31 Dec 2023
Thank you Selena! Great to see from your comments and rating that we exceeded your expectations. Yes, our guests love all of restaurant options that are very close to our property.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and encouraged us to partake in the complementary breakfast, hot cocoa, and happy hour. When they heard were in town to visit a sick relative, they upgraded our room for no additional charge. Awesome!
Stayed 2 nights in Dec 2023
Response from Brian L. on 30 Dec 2023
Thank you Holly! We are thrilled that you enjoyed your visit with us. Wishing your relative a quick recovery!

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlands ranch
Was very clean and well kept. Emma the server at breakfast was very efficient. Took care of everything. Was very personable.
Stayed 5 nights in Dec 2023
Response from Amy Healy, General Manager on 16 Feb 2024
Thank you for staying with us Gayle! We are thrilled that you enjoyed Emma! We are lucky to have her on our team!Come back and see us again soon!Cheers!

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel when visiting our daughter in Highlands Ranch. The location can't be beat. The breakfast is excellent and varies from day to day. The staff can't be beat. Special shout out to Emma who works during the breakfasts, she always has a smile and a good morning and is eager to make sure everything is perfect for your breakfast. She engages with the guests and makes you feel like she genuinely cares. Won't stay anywhere else when in Highlands Ranch!
Stayed 4 nights in Dec 2023
Response from Brian L. on 28 Dec 2023
Thank you very much for making our property your home away from home. We will most definitely share your team with our team and of course recognize Emma for the service she provides. Thank you again and wishing you Happy Holidays!

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Brian L. on 27 Dec 2023
Hello Kristine, thank you for posting your 5 STAR rating and of course for staying with us. Wishing you happy holidays!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian L. on 22 Dec 2023
Thank you for selecting our property for your recent visit to Highlands Ranch! We wish you Happy Holidays!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 6 Star Review
A really wonderful place to stay - the staff went out of their way to help us and the breakfast was really good as well. We will stay there again.
Stayed 2 nights in Dec 2023
Response from Brian L. on 20 Dec 2023
Thank you James. We enjoyed having you as our guest and wish you Happy Holidays!

10/10 Excellent

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience, the staff was friendly, the rooms were clean and we felt safe. The Lazy dog restaurant is just down the street and worth a visit!
Stayed 3 nights in Dec 2023
Response from Amy Healy, General Manager on 16 Feb 2024
Wow Brittney!Thank you for your kind words! We hope to see you again soon.Cheers,Amy HealyGeneral Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian L. on 11 Dec 2023
Thank you for staying with us Tina. We are thrilled that you had a perfect 10 visit.

10/10 Excellent

Sheila

Stayed 3 nights in Nov 2023
Response from Brian L. on 11 Dec 2023
Hi Sheila, thank you for the review rating! We enjoyed having you as our guest and wish you happy holidays!

10/10 Excellent

Xin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Brian L. on 8 Dec 2023
We appreciate your Marriott loyalty and for selecting our property for your recent visit. Thank you for the perfect 10 rating.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness
Stayed 8 nights in Nov 2023
Response from Brian L. on 29 Nov 2023
Thank you for your comment regarding our staff and for staying with us! Happy Holidays!

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and friendly staff, comfortable.
Stayed 5 nights in Nov 2023
Response from Brian L. on 28 Nov 2023
Hello Sylvia, thank you for choosing our property and for taking the time to post your 5 STAR review. We have shared your feedback with our team members.

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Comfy bed.
Stayed 5 nights in Nov 2023
Response from Brian L. on 28 Nov 2023
Thank you for staying with us and for posting your 4 STAR review. We are thrilled that you enjoyed your visit and look forward to seeing you.

10/10 Excellent

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay at the Residence Inn in Highlands Ranch, and would certainly book there again should my travels take me to Denver!
Stayed 5 nights in Nov 2023
Response from Brian L. on 24 Nov 2023
Hello Gwen, thank you for the 5 STAR review and for selecting our hotel. Happy Holidays!

8/10 Good

Brittney

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It looks like it was a nice hotel about 10 years ago, but hasn’t been maintained. You can see the wear and tear for sure.
Stayed 1 night in Nov 2023
Response from Brian L. on 24 Nov 2023
Hi Brittney, thank you for staying with us and for posting your review. We are glad that we met your expectations and look forward to having you as our guest again.

6/10 Okay

Juan

.
Stayed 1 night in Nov 2023
Response from Brian L. on 24 Nov 2023
Thank you for choosing our property!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and everything was great. Great breakfast, happy hour, and we loved our stay here.
Stayed 3 nights in Nov 2023
Response from Brian L. on 13 Nov 2023
Hi Glenn, thank you for taking the time to post your feedback and 5 STAR rating. We enjoyed having you as our guest.

8/10 Good

Gulnare

Stayed 3 nights in Nov 2023
Response from Brian L. on 17 Nov 2023
Thank you for choosing our property and for posting your review rating. We appreciate your loyalty to Marriott.