Booked via Hotels.com just over a month ago and so looking forward to my stay as I was attending a 3 day workshop literally 3 mins walk away.
No email was sent to provide me with codes to get in or where to find the keys, so took me an hour and several phone calls to get it all sorted. Apt manager never contacted me despite me leaving a voicemail with a contact number.
Property very nice, but cleanliness disgusting! Cut hair all over bathroom sink and toilet top. Cut toe/finger nails on carpet in bedroom. Crumbs all over floor underneath dining table and on top. Crumbs all over counter tops and cooker was greasy. No cleaning items, cloths or tea towels in kitchen and washing left in washing machine! Balcony permanently unlocked, no key provided to lock it. The view from balcony was lovely overlooking the river and views of birds, ducks and egret!
Location of property just perfect for my stay, but was spoilt by the state of the apt and lack of communication. Totally disappointed!