Derebucak Holidays

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Good hotel with all kind of activities, foods and drinks that you can imagine. The pools and beach are great.

Overall a good experience Multiple power cuts on the last day which was a shame Housekeeping was a little inconsistent one day towels another day nothing etc Kids facilities fantastic Local knowledge was a little sketchy which didn’t help and I would have thought English language would have been reasonably strong considering the amount of British visitors wasn’t the case though Would happily come back overall the small issues were minor

We didn’t like: 1. Hotel is outdated needs renovations. Rooms look bigger on the pictures 2. Too hot in main dining room- no difference if you sit inside or outside! So we couldn’t enjoy the food for lunch and dinner. Sweating a lot while eating…They need to put good AC there. 3. Also on a hallway on our floor was very hot like AC was not working 4. Elevators you have to wait long time plus they lost electricity many times but quickly restored 3. Staff rarely speaks English 4. I paid for seaview room but I got view of a hotel building and side seaview. When I complained I was told come back later few times at 10 at 12 … we unpacked and I gave up..Customer relations called me in the room to ask me if we are happy and I told him we are not for the assigned room and they didn’t want to extend 9 hours late check out because our flight was late after midnight( i had no problem to pay extra) he didn’t even listen to me he just said ok you happy ok have a good day bye… What we liked: I was with my husband and with my 3 and half year old son and we liked : 1. the kids club and beach because you could get lounge chairs anytime you go to the beach! 2. The cleaning lady was very nice was making birds and hearts from towels for my son and was always smiling. 3. They had good turkish coffee in the lobby. 4. Jelena the Main Dining room Hostess was very nice and always smiling! 5. Italian AlaCart restaurant food was good and very nice waiter- I think he was manager or supervisor