Phoenix Hotel Guide - Desert Grove Family Medical Power hotels in Phoenix, United States of America.

"Rude staff. Could not check in and I was still charged. "

"The towels had a terrible smell!!!!"

"Good overall. "

"Everything was great"

"Clean house, all the amenities a family needs. Close to a lot of great fun!"

"I hate to say anything negative about a business, but it’s not fair for customers to think they’re getting something they aren’t. Upon walking into the hotel, I noticed the carpet was covered in trash. Seemed a little off-putting, but surely the rooms will be clean. Then, hotel room absolutely reeked of mildew/mold. I can understand it not smelling like fresh roses, but mildew seems like a safety hazard to inhale. It made me seriously question the cleanliness of the room. How had someone deemed it clean and acceptable? The manager apologized and offered us a smaller room that was available. It still didn’t smell great, but we decided to give it a shot. I wish I hadn’t. They offer one sheet on the beds. It felt like sleeping with a napkin on my body. We asked for additional blankets and received blankets made of actual gauze, so that did not help. It took an act of congress to turn the shower faucet on. The nob was so hard to turn, and once you succeeded, hardly any water came out! The sweet housekeeping staff apologized and said they were seriously understaffed. Which I appreciated, but also, so the rooms hadn’t been cleaned?! They did make 1 out of 2 beds for us. Ha. Weird. I’ve never stayed somewhere so filthy in my life. Spilled milk in the hallways. Trash everywhere. Is the vacuum broken? The place has potential to be decent, but customers expect a clean room at the very least. This was not my experience, or the experience of several other guests in the hotel. "

"The hotel was located within 5 minutes to Gateway airport and close to Texas Roadhouse and other restaurants. The beds were very comfortable. The only complaint we had was we had asked for a wakeup call, for we had an early flight. We never got the call! "

"Clean room"

"Breakfast offerings were repeated from one day to the next. The potatoes were lukewarm at best and the scrambled eggs were a touch too salty. The tub and sink in our room both drained slowly. On arrival, our shower gel was empty and it took 2 requests to get more. When we did get it, it was not placed in the shower receptacle; it was left out on the sink counter. "