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"Usually all hotels/resorts will provide towels inside their bathrooms. The resort does not. Bring your own. Book villa so that you can enjoy breakfast in the forest."

"Beautiful, tranquil hotel with amazing views. Food was excellent and service was exceptional. We will definitely come back again, but for a longer stay."

"Ella is a dream and this property was so nice! The whole ambiance is beautiful and calming. They even have a garden on the premises. Our room has a magnificent view great for watching the sunrise. I opted to watch from outside near the garden. It was so magical to watch the Sun rise while listening to the birds serenade in the background and faint Buddhist chants growing gradually louder as the Sun came up! I highly recommend this property for your stay in Ella and wish we could have stayed longer. I almost did not even come to Ella but so glad I took the 7 hour train right to get here from Kandy. Very amazing place!"

"Very conveniently located in Ella. Close to all the famous attractions and the hotel staff are very hospitable. Highly recommended."

"Overall a wonderful stay and would absolutely come again! Beautiful resort with absolutely stunning views and rooms. Spa is fairly priced and excellent. Location very near little Adam’s peak makes for a convenient sunrise walk. Staff all around very good and made the stay welcoming. Some things to be improved: While restaurant food is good, the prices are extortionate and we ended up eating majority of meals in local Ella for a fraction of the price. Due to the size of the resort, transport via buggy is often required and we found this service to be quite inconsistent (especially during periods of rain where everyone in the resort requires a buggy). While the hotel has umbrellas in the room, it would be nice to also get an umbrella if stuck in another location (such as the restaurant) during a downpour. "

"We had an excellent stay in that property (3nights March 2025) It located on the hill so the views from the balcony are spectacular. Still just a few steps from the center of town. Very good breakfast with lots of options. Exceptional stuff, especially the manager who was very informative, helpful and kind. The only down was the bathroom which I'd say needed some renovations and the noise coming from the construction going on at the front of the hotel but I understand at some point they have to do it. I would definitely recommend this hotel!"

"Set on the edge of a tea garden, the hotel was beautiful, tranquil and well appointed. The staff were helpful.. and the breakfast excellent."

"Had a great stay... only down side being we were only there for 2 nights Lovely hotel, with very friendly staff. Rooms great and well appointed.Great setting and relaxing after or before safari. Only bit of advice is dont go too late for breakfast or buffet evening meal, as its all been hoovered up. Would recommend and if we find ourself in same area again, will re book. "

"We had an amazing stay in the Norwood Bungalow. The staff, food, setting, service, everything was some of the best we have experienced. "