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"I have to say that i felt so unwelcoming here this time. Like i was a hassle to deal with.. Maybe as i was not dressed in finery. And had been rather flustered trying to find a place to park my motorhome so i could check in. They seemed to really struggle with the bare niceties. Like i was not up to their standards.. I Struggled bringing my luggage in. Yet not 1 person from staff offered to help. They literally just watched me fumble doors open with my hands full.. On my departure, i had requested a late check out when i booked. And asked if it had been granted or not.. but received no replies at all. So i was late checking out. Male staff member was much friendlier than the female and actually brought the luggage trolley up for me. I did ask for it . And again, they stood behind the desk and proceeded to watch me make a fool out of myself trying to get through the doors with an over loaded trolley.. A gentleman who walked in saw me and instantly helped me squeeze out of rhe lobby door"

"Fantastic hotel. Great location next to the Casino. Good dining options, rooms are extremely well appointed for business and pleasure. As someone who travels frequently for work, this is the best Property option in Townsville - only one of its calibre."

"Nice just a pain to take luggage upstairs but great place."

"Adequate"

"Good location. Good service."

"Great location. Easy check-in. Friendly staff. Close to restaurants. "

"Great rooms, manager was very accomodating with any request & walking distance to food if you don't what to eat at the in house resturant."

"This great hotel adjoins the City Arcade, with Woolworths, a chemist, hairdresser, bottleshop and other shops. Very close to everything in the city centre. The temperaturewas kept perfect by the airconditioner. Lovely rooms. Friendly staff. Very clean. Comfortable beds. Slept the best in ages. "

"Good location and amenities "