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"I never stayed there! The booking was made unintentionally when a "pop up" appeared asking me to 'confirm' my refusal to buy cancellation insurance for an extra charge. I pushed the 'confirm' button, then looked down for a moment, and when I looked back at the screen, I saw a "confirm" button still there. Thinking that my action had not registered, I pushed it again. This "confirm" was not a repete, but to "confirm" a booking at this Warren, Arkansas Hotel. I immediately realized what had happened, and called hotels.com customer service. The agent was extreemly helpful, and telephoned the management of this hotel in Warren to explain the situation, and ask them to release the pending charge to my credit card. The hotel management refused to release the charge, even after learning of the mistake, and despite the fact that I was 100's of miles away from Warren, Arkansas, and had no intention of going there. The message from the proprietor was, "Too bad.". Pure and simple greed, and a lack of human empathy. I don't know what the hotel is like. I have never been there, but if their service and hospitality is anything like their attitude towards customer satisfaction, I cannot support them, nor recommend this establishment for anything other than a thorough fleecing."

"The pool wasn't fixed been down since July of 2025"

"So clean , good food , staff is very friendly and nice"

"What a unique and charming hotel. It was easy to get key and drop them off for our rooms. Staff was quick to respond and were great. The rooms are just great. We will stay there anytime we are in El Dorado."

"Room was clean. Check in and check out was smooth. Breakfast was good"

"The staff was great. Rooms were nice clean and the beds slept wonderfully. Nice area and a great price. U would definitely stay there again!!"

"Bed was comfy, the ice box was apt. Size, nice surprise, and the front desk clerks were all super friendly!!"

"A very special hotel. Our stay was fantastic. The restaurant on site was super helpful and the food there was delicious."

"Property looked good, staff was friendly, room very clean and inviting. Had a great breakfast! We enjoyed our stay very much, and would recommend to anyone."