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"I didn’t have hot water to shower which was a big bummer. I told it to the staff but all they could say was- yes it’s not easy. Which was disappointing. There is only hot water if you shower before 5pm. Also the doorman in the entrance of the property was super rude and made me feel really uncomfortable multiple times . I’m solo traveling and those kind of thing really ruins my feeling. He was Haitian and he talked to me rude and loud voice. Got upset every time I knocked on the door to enter. Besides him- the rest of the staff were amazing and professionals. "

"Great hotel property. Excellent pool, common areas and restaurant/bar. Well designed and appointed rooms. The problem is the A/C in the room. Not enough capacity and it was always warm inside. This is only March. In summer it will be unbearable ."

"This place was great. The main reason was the staff. They were so friendly and helpful. Will definitely be coming back. "

"The room door did not close they came in with pliers to fix it unsafe "

"We had a few inconveniences during our stay like a broken AC and clogged toilet. The staff was super friendly, helpful, and attentive to our concerns."

"Best staff! All friendly and helpful! Great rooms! Comfy beds! "

"I’m giving this hotel two stars mainly because the beachfront location is beautiful and the staff was genuinely friendly. Unfortunately, friendliness does not always translate into good customer service. We stayed for 4 nights and 5 days, and from day one we had ongoing issues with the air conditioning. It broke down at least twice a day—most often after midnight. We called to report the problem at least six times and requested a room change, but although we were repeatedly told it would be fixed or that we’d be moved, neither ever happened. Until the final day—less than an hour before checkout—there was someone at the room trying to repair it. Hot water was also inconsistent.About half the time, there was no hot water when we tried to shower. Housekeeping was unreliable as well. The room was not cleaned properly, dirty towels were left behind on one occasion, and on another, clean towels weren’t provided at all. When we requested them, it took over two hours to receive replacements. The buffet food was mediocre and repetitive, with little variety from day to day. We tried two à la carte restaurants: the Mediterrenas restaurant was excellent, both in food and service, while the Fusion restaurant had good service but very disappointing food. In conclusion, I would only recommend this hotel if you’re primarily looking for direct access to a beautiful beach and friendly staff. However, if food quality and timely resolution of issues are important to you, this may not be the best"

"Loved the pool, beach, staff, meals! "

"Estuvimos hospedados del 7 al 11 de marzo 2026 la pasamos super lo recomiendo 100% el trato de los empleadas Ana y Carmen las recepcionistas fueron de excelencia, los empleados del restaurantes muy atentos, el desayuno riquisimo, los alrededores muy seguros, el hotel todo ordenado y limpio. "