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"Hotel charged for breakfast that was supposed to be included. Elevator broken 1st night. Room standard not different from premium as listed. Halls not clevacuumed or clean."

"Absolutely the best in town. Great location and hospitality."

"Overall very good "

"Perfect breakfast."

"Very central location & room is comfortable. Only negative is limited choice for breakfast buffet & dining room is small."

"Clean and great st"

"Because of airplane delay I asked the manager to change my reservation into the next day, he accepted it. This hotel is located at the city center and it is very convenient to have dinner around. Across the street, there is a bus station in which we can go to the south station and wr can get on the express bus. Also breakfast is served."

"Modern facilities after reservation. Excellent front desk services. Unbelievable selections of breakfast including 现做牛肉面。"

"This hotel is incredible! Really amazing stay in luxury hotel with the biggest and best equiped gym I have ever seen. Also the 50m pool is incredible. Of course all luxury and service you expect from Hyatt is there including great food and drinks. Highly recommend this place and I will stay there during my next visits in Lanzhou. "

"全体的に特に大きな問題はありませんでしたが、バスタブの栓が壊れていてバスタブにお湯をためることができませんでした。繁華街に近く散策するには良いホテルです。"

"Perfect location for visiting the Labrang Monastery. Look left for views of the prayer wheels from rooms at the front of the hotel! Helpful staff. Charming room decor, bathrooms perfectly functional with hot showers - but air fresheners might be a nice addition"