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"On the day of visit, the hotel staff told that there was no such booking confirmed from there end and there is no such agreement between this online site Hotels.com. At that time, even no support staff available at your end. Very very disappointed experience. "

"We had a great stay! Highly recommend! "

"Great family suites and restaurant "

"This is a pure luxury experience in Thrissur. Staff is very courteous and helpful. Best breakfast buffet in Thrissur and surrounding area. Sanatana spa’s Balinese massage is definitely a must-experience. Pool is kids level and safe. Well equipped gym and yoga area."

"I felt compelled to write this because our stay at this hotel was genuinely the best we’ve ever experienced. The hospitality was exceptional—every staff member, from security to the reception and restaurant teams, greeted us with a smile and went out of their way to make us feel completely at home. Our 4-night stay was wonderful, and the hotel’s peaceful location in a quieter part of Ooty made it perfect for a relaxing getaway. There are so many people to thank, but I’d like to mention a few whose names I managed to note down: Chef Rajesh, Raja, and Monica for their warm care and for celebrating our anniversary with us; Sree and the entire team at The Pavilion restaurant; and Nandeesh, who kindly arranged idiyappam for my daughter when she was craving it. Since idiyappam is a Kerala dish, it’s not easily available in Tamil Nadu, making his effort even more special."

"This place was a great on all aspects. Clean rooms, great staff. Good food and fantastic location. The staff need a special mention as they are very courteous and super helpful with any requests you have. The room service was prompt...will certainly stay there anytime in future."

"All-round good experience. Courteous staff. Hotel is clean. Food in the restaurant is vegetarian and pan Indian."

"All amenities expected from a 5 star hotel here at reasonable price. Staff were welcoming and attentive."

"Modern property. Very clean. Comfortable bed. Good food. Courteous staff."