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"Guest services, restaurant staff, housekeeping and all staff we encountered were absolutely phenomenal. Professional, polite, friendly and welcoming. It was nice to be back in Zimbabwe after over a decade and to be reminded of what it feels like to be home. Shout out to the Chefs, the food was exceptional both in the main restaurant and at the spa. If Boma id part of the same chain, the entertainment and food were on the same level - absolutely too notch! Would highly recommend a stay here and I would gladly come back for more. Shout out to Louise, Ronald, Gibson, Owen, Khumbula (hotel), then Pretty, Precious, Kelly, Nokthula (Spa), and finally Busi and a very smiley other lady who came looking for me when I left abruptly (Boma)."

"Beautiful inn "

"A lovely place to stay very close to the falls, a great breakfast choice and helpful staff in every department. "

"Very nice facilities and staff could not be more helpful. Room on the small side but had an outside seating and with the other facilities available the room was only used for sleeping."

"We were disappointed with the green pool and lack of ability to get change of our USD when activities needed change , the hotel is very dated but appreciate it is only 3 star, we tried for several days to contact hotel on phone prior to stay with no answer , only positive was staff were friendly "

"Great stay!! Nice clean rooms, friendly professional staff "

"The staff was courteous and always asking if I needed anything; Mr. Jono was always paying attention to the smallest details he accommodate all my dietary needs and made sure the staff was aware of it too. They help my friend and I book a boat ride at the Zambezi and advise us to visit the best restaurants in town. "

"From the time we arrived at Ilala Lodge we were treated with kindness. When we realized that we mistakenly booked a room with one bed instead of two, we were moved to room with two beds and an amazing view of the Smoke and Thunder. Jane at the front desk did everything she could to make sure we were comfortable. She is an incredible host and I'm so grateful for her kindness. Then we had our first meal at the restaurant. The music from the pianist was instantly soothing. The food was delicious, and the service was exemplary. I couldn't imagine how things could get better, but that was just the start. After dinner we decided to have a drink at the bar next to the pool. That's where we met Basil the bartender, and, we later learned, a 30 year employee. This kind and funny man took care of us but also clearly is a mentor and valuable member of the staff. We used the hotel's concierge to arrange a tour of Victoria Falls as well as a dinner cruise. The guide and the dinner were amazing. But maybe the best part was coming back to the Lodge and hanging out by the pool. Basil and George were so attentive and kind. Over the course of our stay they both made sure we were happy and comfortable. They are both excellent and deserve all the recognition. When it came time to leave I was honestly sad to go. Ilala Lodge had become more than a place to sleep and eat. Everyone on staff there was so friendly, kind, and just on point. 10/10 - no notes. I really hope I can return someday!"

"Best sleep I had in Africa! Staff was excellent, especially V. at the front desk. Very helpful and responsive. Hotel was quite new and everything was exceptionally clean. "