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"Chai Chang was the best!!!"

"Location, friendly staff, clean"

"Clean room , lovely Onsen, lots of pleases to eat nearby"

"Very friendly and helpful staff. We were unable to secure our van rental and the front desk staff was very accommodating in helping us to get van taxis to get us and all our snowboard gear where we needed to be. Rooms are small per western equivalent but comfy. I’m 6’4” and was just fine for 8 nights. Breakfast was also tasty and included with the stay. "

"clean room; good breakfast; good location near train station"

"Good hotels and always spotless. Enjoyed the Onsen. "

"We had a mountain view. It was great. The staff were super helpful even though we don't speak Japanese. So kind. "

"One of the most modern and luxurious ryokan we've ever stayed. The kaiseki dinner and the breakfast are skillfully elevated. The grounds are well kept and exudes zen. The onsen bath with a view of the still rock pond is especially striking in the evening. The room is spacious enough for 4. There's samisen concert at night after dinner, there's bookstore, etc."

"The staff was very understanding when I made a mistake in the reservation. And the room was excellent -- a wide desk of the type I like to use for work, enough light, and a very comfortable bed. I've no complaints."