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"The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late."

"Good Service and Room"

"Yes, all staff very helpful and courteous. Room came up to expectations. Clean and well equipped. "

"Great staff, always stay Favahotel when I visit Bitung but, the hotel carpets to the rooms need to be renewed Lovely pkace very friendly staff and the food is nice"

"It was unpleasant experienced. We ordered with reasonable price that the only two stars I can give. The other was bad experiences, started with the not working AC, not clean pillows up to bad smell bed cover. We need to requested to move the room. They need to increase their quality control"

"The beach view was pleasant from our room. The beach was clean. Excellent excellent food. The dive staff is 5 star. Never before have I been given a hot face towel after a dive! Nice pool and ample space for relaxing."

"Badezimmer nicht sauber"

"I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive. There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave. Yes, I would stay at this hotel again. The views from the room are worth it."

"This is the second time that I have spent my vacation and visiting family in your hotel and I was not disappointed the first or the second time. The front office staff was very accommodating and very helpful and everything that I needed. The restaurant it's an a+ in the chef and the pastry chef works extremely helpful. I celebrated my wife's birthday there and they were able to get me a cake within one day. The concierge was an amazing woman she made sure that everything was going as planned. I would give this hotel five stars."