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"Clean room. Courteous staff. Hotel linked to a mall so shopping was easy."

"Good hotel, friendly staff"

"I’d come again definitely "

"It was nice"

"Nice pool and great location "

"Clean room"

"menyenangkan"

"👍"

"Hotel bersih kemas dan teratur. Staf2 ramah dan amat membantu"

"Room is dirty (the floor, the sheets, the pillow, yellow running water). We booked a room through Expedia for 2 nights stay. Somehow when we arrive at 9pm for check-in, we were told that our reservation was cancelled was cancelled by us at 5pm that day and was not given any explanation,we had no choice but to rebook over the counter at TRIPLE the price we original had to pay. This felt like a scam honestly. Furthermore, for some reason the housekeepers always knocks at around 9am and attempts to...

"The friendly staff n no dislikes"

"Great service "

"Friendly staff who go beyond the extra mile to make your stay comfortable. Good spread for breakfast. No major issues for the hotel for me apart from the slow lifts. Otherwise good value for money and I would definitely stay again if I return to Pekanbaru. Great job!"

"Affordable!"

"Non-smoking rooms reeked the smell of smoke when the AC is turned on. The cleanliness of bed and pillow sheets were also not up to standards. Good variety for breakfast. The WiFi was good."

"bfast selection disappointment. Only Fried rice, noodles"

"Clean and comfortable rooms. Lots of food choices in the restaurant. Best of all, very kind and helpful staff."

"The listing states that there is an airport shuttle. A few days before our scheduled arrival, I emailed the hotel to arrange pickup. They responded with a phone number to call. We called and they instructed us to call back the day of. We called back the day of and were informed that they were unable to provide the service for me, suggesting that I take a taxi instead. When I arrived to the junior suite, I was shocked at the lack of cleanliness. The two large beds only had comforters and did not...