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"Clean room and toilet Friendly and helpful staff Room was pleasantly warm for the cold winter "

"Room so tiny with toilet smell we could not sleep. Shower to old eroded sink get full with water as the sink blocked with metail. EMPLOYEES ARE FRINDLY AND NIC E"

"My room was spacious and well equipped. The staff were very friendly and helpful. "

"The brand is heavily overrated and does not live up to expectations. The quality is below average, and the reception service is cold and unwelcoming."

"Corteous staff,easy parking and spacious clean room with good breakfast"

"As i stayed twice, I feel I should score twice. Overall a dissatisfied guest. My other review should be available to read. "

"The room we were given smelled heavily of cigarette smoke. We insisted and were given another room that didn’t smell. Both rooms had “no smoking” signs clearly posted, but the hotel had placed ashtrays directly under the signs! Both rooms were also tiny and definitely overpriced by the standard of other Turkish hotels we stayed at during this trip. The breakfast was also the most meager of any other place we stayed in Turkey. I would not recommend this hotel to anyone."

"I had a very pleasant stay at Büyük Hotel in Sivas. The staff were welcoming, professional, and always ready to help, which made a great impression. The room was clean, comfortable, and well-kept — perfect for a relaxing stay. The location was also convenient for getting around the city. My only issue was that I couldn’t control the room temperature, and it felt a bit too warm for me at times. Other than that, everything else was great. I’d definitely consider staying here again and would recommend it for its service and cleanliness."