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"The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests"

"Everything was good. Liked their laundry service and Restaurant was good."

"Office complex converted to hotel. It's not a four star property. It's a 2 star cateogory. Purely misleading on the web portals. "

"Overall the hotel is a good one. Rooms are nice and spacious - which is the best part of this hotel especially if you are in for an extended stay. The room felt spacious even after we brought in our big bags as there is ample storage space for bags. Cleanliness and customer service is average. Some rooms don't have a wall separating the rooms in the entry area. The gap is filled with a large closet. As a result there is not enough sound barrier and normal conversations can tend to disturb...

"Excellent staff, "

"In catering to and expecting international travelers, I would expect a hotel to have electric points adaptable for US plugs. Only certain rooms have it, many others don't. The sizes of the rooms are very small, a queen deluxe room barely has space for 2 persons to keep their bags and squeeze around. There was leakage in many parts of the hotel, including rooms. An ironing board provided by the hotel had a cover sheet which bled color. On using a steam iron for a white shirt, it had severe color...

"Good staff. Always ready to help if you need anything. Quite decent rooms. Value for money. Stayed here for 8 nights with family. No issues with the area and the local. Local dining and desert options available in the plaza itself. Recommended!!"

"It is a perfect place"

"Great experience with the element hotel surat its good for guest who is travelling for surat diamond market and textiles market. Staff was very cooperative and helpful "