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"The property is a three-star hotel. It's biggest advantage is that there is not a lot of competition in the area--just one nice hotel, which is more expensive than this one. The staff and management is not as friendly and professional as you will find in four or five-stars. The breakfast buffet was disappointing--but the quality of the food was not terrible, just average or a little below average."

"It’s really nice and clean and staff"

"Family friendly and helpful staffs, happy with their services"

"Breakfast is good and restaurant"

"I was supposed to stay here for four nights, but I had to bail early because the experience was honestly exhausting. It started with the breakfast; I was promised a buffet, but because the hotel was mostly empty, they just served the same three items two days in a row. Unfortunately, I ended up with a bad case of food poisoning after eating there. Things went from bad to worse when I realized some of my personal items had been stolen. When I went to the manager, I expected a serious response, but they basically brushed me off. There was no urgency and no accountability. I decided to check out early, and while the hotel promised to refund the remaining nights, they’ve been completely dishonest about it. They denied the refund through Expedia, and despite promising me directly that they’d fix it, they never did. The empty hallways should have been a red flag. Don’t make my mistake. Avoid this place at all costs."

"Front desk stuff was rude. Do not have basic sense of customer service. Hotel booked with free airport shuttle. The hotel did not honour that and charged us extra. Room had mosquitoes. Not sure why there was hype about this hotel. According to the service, this is the worst hotel in Sylhet. Will never stay here again. "

"Room was basic felt like in 2* hotel, cold and shower was not working properly. Pool water was very cold. Not much choice for continental breakfast Outdoor deco was nice Not worth for the price paid for the villa"

"Terrible customer service"