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"Staff was very accommodating, room was very spacious and the hotels animals are very friendly. We were able to use the onsen having tattoos. Would definitely stay here again"

"Spa and pools were premium. Staff is laways friendly and helpful. We stayed on the Ninth floor Club9 with an osen in the room. Most excellent!"

"Very nice hotel with a great location!"

"Great stay, although a ways from town and cab fares varied every time. Spacious room for Japan. Enjoyed the shared kitchen facilities with coffee machine."

"Great location and ski in ski out. Small but comfortable room for family of 4, Onsen is a blessing! It’s a little tired, super busy hotel. Outrageously priced buffet dinner, go elsewhere. Free shuttle makes that easy, but make sure you book all offsite options. "

"Very clean and well maintained hotel. Staff were very helpful they had a native English speaker at the desk. Great amenities. "

"I had a hard time finding this property. I went to a wrong place and met a local that helped communicate with a staff. Few minutes after, one of them came walking to find me. I really enjoyed this place. It’s not too far from the shrine and downtown area. Amenities are excellent and lovely staff"

"I loved the private onsen and the ryokan stay. The buffet was also excellent. The hotel provides yukata robes to wear while you’re walking around the hotel. We also had a great view of the suspension bridge from my room."

"Property was beautifully equipped in the kitchen and for entertainment. The private "onsen" of the bathroom was phenomenal. It had a sauna, a cold plunge and mineral spring bath all together. Was not really convenient to town but only a kilometer out. Check was terrible as they do it all remotely and the system was down. I tried several times to check-in on their tablet. I then video called via their tablet and he couldn't do it after 15 minutes. They then emailed me 3 more times about it, a bit annoying. Check out is early and exact we were walking to the door at 10am as she was knocking on the door."