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"Great place to stay! Excellent customer service. Will definitely stay again."

"Tenía altas expectativas del hotel pero todas fueron superadas. Un lugar hermoso, habitaciones increíbles y un servicio del más alto nivel."

"Gran vista del lago kivuu"

"Beautiful view, great staff, very unique"

"Calm and well situated resort, friendly environment, perfect for relaxing!"

"Wonderful experience. Good breakfast (especially the one to go). The fire in the room is very nice and the hotel is very clean. People are nice and warm. "

"For a relaxing and laid back holiday, business meeting or conference in a great location Bethany has it all"

"Very nice hotel with outstanding staff. Ill come back again."

"The staff made us feel like VIPs from the moment we arrived. The rooftop dining experience was unforgettable - grilled fish, fresh juice, and a view that looks like a postcard. Conveniently close to the border if you're exploring both countries."

"Great view from the rooms. Nice and clean and friendly helpful staff "

"This is an absolutely beautiful, serene place to stay, you are fully immersed in nature. The lodges are so comfortable and stylish, we slept so well. The food was absolutely delicious. The customer service was excellent. The rooms were spotless, with fabulous lake views. The swimming pool was clean and welcoming in the heat. Lots of activities on offer, you are really cared for. "

"Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not."

"Great place to visit. Affordable, good and friendly staff / service."

"It was really great, I love the hotel "

"It was sonso experience. Bbb"

"They placed me in a room that reeked of mold and mosquito chemicals. When I requested a different room, the staff sprayed deodorant in the one next to mine—I could hear it clearly. When I asked about it, she confirmed it. That response was both unprofessional and unacceptable. I left the property within minutes, wheezing and with a pounding headache."