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Rating 10 - Excellent. 125 out of 277 reviews" "
10 - Excellent
125
Rating 8 - Good. 70 out of 277 reviews" "
8 - Good
70
Rating 6 - Okay. 39 out of 277 reviews" "
6 - Okay
39
Rating 4 - Poor. 17 out of 277 reviews" "
4 - Poor
17
Rating 2 - Terrible. 26 out of 277 reviews" "
2 - Terrible
26
8.2/10
Cleanliness
8.4/10
Staff & service
7.0/10
Amenities
7.8/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
2/10 Terrible
Hattie
Travelled with family and small children, Travelled with partner
25 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
My husband and I was in our room and another couple came in on us while I was naked and he was in his pajamas. We were charged for two rooms but only used one. had to go back and forth with an employee as if I was lying. When we First arrive there was a large barking dog across the hall from us in another room. We put up with the noice the whole weekend. The sofa had stains on it.
Hattie
Stayed 3 nights in Apr 2024
8/10 Good
Marianne Lee
16 Apr 2024
Had a good stay would recommend
Marianne Lee
Stayed 3 nights in Apr 2024
10/10 Excellent
Robin
Travelled with group
6 Apr 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It took us 30 minutes to get hot water. Property compensated us for the issue.
Robin
Stayed 1 night in Apr 2024
6/10 Okay
Demi
4 Apr 2024
Demi
Stayed 14 nights in Mar 2024
10/10 Excellent
Carli
Travelled with family
28 Jan 2024
Liked: Staff & service
I like it has everything in the kitchen minus the stove makes trips with families like ours very easy!
Carli
Stayed 1 night in Jan 2024
6/10 Okay
Lisa
Travelled with family, Travelled with pets
2 Jan 2024
Liked: Staff & service, amenities
Wonderful people working here. But seems rundown and under-staffed.
I enjoyed the room everything was clean even though I always bring my lysol and wipes to clean over. Bed was comfy and the Front desk clerk Tori was amazing she made sure we was comfortable. Hotel surrounded around a lot of restaurants and things
Sherhyn
Stayed 1 night in Oct 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback we really appreciate it!
Didn’t get the room type that I chose, too was 85 degrees upon arrival, never caught up. Could not sleep in a room that would not get below 75. Hot water did not work well, 2 cold showers. Would not recommend
Thai hotel is very poorly unkept . Very subpar for Marriott hotels. Room was very expensive for how plain the rooms and hotel was. Lack of maintenance was the main factor. Definitely won’t be going back
Service was wonderful & staff was friendly & professional.
Noise level was loud during sleeping hours , constant running thru halls and upper floors and extremely thin walls.
Also could have power washed duck poop from sidewalk over course of 2 days it accumulated…..
Affordable, spacious, clean and quiet. The cleaning left something to be desired. no service the first day, and the second day was inadequate. Nice neigborhood with plenty of shopping and dining.
First of all the place reeked of curry! No matter how much I cleaned the room and sprayed the smell wouldn’t go away! There were ants all over the table and lamp by the couch. The water was too cold so showering was miserable. There was a dirty pair of thongs under my bed when I was checking for bed bugs. Thankfully no bed bugs but a thong was there instead. Burn holes riddled the bed comforter and yet I was charged for a $250 smoking fee when I didn’t even smoke in the room! The room was not clean and they fraudulently charge you fees for things you didn’t do! The complimentary breakfast is a joke! The coffee was lukewarm and the food was disgusting! Never again will I ever stay at a Residence Inn!
Shantell
Stayed 2 nights in Apr 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review! This situation is under investigation.
The women at the front desk during the day are amazing! Made the stay very pleasant. Always a smile!
Verified traveller
Stayed 4 nights in Mar 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review.
10/10 Excellent
Sean
27 Feb 2023
Sean
Stayed 1 night in Feb 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your rating!
6/10 Okay
Edward, holland
Travelled with partner
21 Feb 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby looks great, the staff is great, then you go to the room…beat up and broken furniture, stained carpet, uncomfortable lumpy mattress. And the desk clerk said she upgraded me because of a delay at check-in. Like I said, the front end was great. The room needs a complete rehab.
Edward
Stayed 2 nights in Feb 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review, our property is in major need of a renovation and thankfully that is schedule for late 2024! We hope you bring your travels back to this area once this is complete.
Response from Residence Inn Livonia on 16 Jan 2023
Thank you for taking the time to respond. Would you be able to reach out to the hotel and explain the issues the staff could fix. We can't remodel the hotel as much as we wish we could.