Devil's Backbone

Enjoyable stay with disappointing experience. We stayed for 3 nights in March 2026. We enjoyed many aspects of our stay. In particular, the friendly staff, and delicious food at Ma Ruby’s. But, we had a very disappointing experience with our reservation and follow- up by the hotel manager. We made our reservation on Expedia in November, 2025. We paid for our room at that time. Upon arrival in March, we were shocked when told our reservation had not been noted. Our room was not available. Fortunately we had our confirmation information from Expedia. We were given another room and told it was an upgrade. The alternate room had a location right next to our bathroom, where staff would frequently hang out and talk. It was very awkward for us. After returning home, and investigating what had occurred, I became aware that the room we were given was not an upgrade, and actually was a lower cost than the room we paid for. I regret that this issue was not addressed by the receptionist, and that we were not compensated during our visit. I communicated with the manager, Juanita, about my concerns. I apologize for not addressing them while visiting. She responded 10 days later. Her message was friendly , she addressed my issues, and offered compensation. I thanked her, and sent our payment information. I have not received the compensation or any further follow- up from the manager, however in the 30 days after my email.

We enjoyed our getaway. Beautiful views of bay and ocean. Our room overlooked the turquoise ocean water. What a spectacular way to wake up and fall asleep with sound and sight of waves. Staff was very kind. Family style place-don’t expect luxury here. Rooms are clean and has coffee machine with pods and mini fridge. Wonderful time to chill and let go as it’s a simple island lifestyle. Enjoyed use of kayaks exploring waters and surroundings. .

My stay at Goldwynn Hotel in Nassau, Bahamas was nothing short of exceptional—truly a five-star experience from start to finish. From the moment you arrive, you’re welcomed with warm smiles and a glass of complimentary champagne, setting the tone for a relaxing and luxurious stay. A special thank you to the incredible front desk team, Latisha and Achantae. They went above and beyond to make sure every detail of our trip was perfect—no request was ever too small. Their attention and care made all the difference. They even helped us arrange an unforgettable private 4-hour boat charter, where we explored some of the Bahamas’ best sights, including Pig Island, snorkeling in crystal-clear waters, and enjoying a floating bar. It was easily one of the highlights of our trip. The hotel itself is pristine. The rooms are spotless, beautifully designed, and incredibly comfortable. The pool is perfectly heated to 88 degrees, making it ideal for a relaxing swim at any time of day. The food is also top-tier—fresh, flavorful, and consistently high quality. If you’re looking for peace, quiet, and truly outstanding customer service, do not waste your time searching for another hotel. Goldwynn is the place to be. I will absolutely be returning in the near future and already look forward to my next relaxing stay.