Syracuse Hotel Guide - Dewart Lake hotels in Syracuse, United States of America.

"Night one went well. Day 2 I went to work and came back to my room, I always aha e my DND on my doors. It was removed, and the maids came in made my bed, took my towel and bath mat, not my bag of trash, didn’t give me a new anything -no conditioner or anything. Went to shower, got out, water was pouring out of the vent onto my clean clothes and medications. Got dressed went to the desk- Zander was there - I told him about the maids, and we needed maintenance in my room, he came up took a video called his boss, they sent two guys in who looked at it and stuck the trash can on the sink. They changed my room- so, it’s late evening I go to my new room, the temperature gauge didn’t work on the heater-‘key saying 23 degrees. I got up today, went to the restroom, tried to flush-0 water in the back tank. I go to the desk, I said I need a proper restroom before I go to work- they told me to use the lobby one. I travel weekly for work and have for a few years now- I won’t return to this hotel, if I can find anything else in the area. The breakfast gravy was super thick in the ladle - don’t want to come out- but that was the least of my worries as you see above!"

"Pillows are fluffy and bed is comfortable. Staff is very friendly and tentative. Breakfast is a normal meal and their coffee is AMAZING"

"The breakfast is surprisingly extensive! Property very clean. Rooms are small and efficient but everything you need. Very helpful staff. The body wash was empty in the shower, but not a big deal. They were very apologetic when we mentioned it at the front desk. Clearly they care a lot about providing good service. "

"Clean room the staff was nice"

"Just a quick overnight there. Breakfast was lacking so we paid at a restaurant."

"Breakfast was very good."

"I would not take my dog to this place. I didn't get past the front desk area. The front doors were broken, the lobby smelled like horrible body oder, the curtains were disgusting. I told the clerk I could not allow myself to stay in this establishment. I'm a female and if I would have walked in late at night I would have been so scared. I cancelled my 2 nights and they did not charge me for a cancallation. I called expedia and they are in the process of refunding my money. I stayed elsewhere in the same city. You need to remove them from your stay list. Pool was also out of order and the restaurant was closed. Not a place to send anyone. I can only thank Expedia for refunding my the money I had already paid and I think they should check out the properties they are listing on your website periodically to make sure they are adequate. I'm not a wealthy person, but I want to be in a CLEAN AND SAFE environment."

"We arrived at 6pm and found 3 other parties waiting to check in. Desk attendant was missing in action. We waited 20 minutes and he finally showed up. No telling how long the others had waited before we arrived. We tried calling the number provided, but it rang at the front desk and no one was there to answer. Entering the elevator, we found it to be absolutely filthy. The room itself was reasonably clean, but the bathroom could have been better. Hair from a previous occupant was still in the tub. Hair dryer was missing, but had to get one at the front desk. The next day after return from the days activities, our key card did not work. We had reserved a 4 day stay, but was told we had to reactivate the card each day. An annoyance to say the least. Once in our room, we found that no one had cleaned the room. Trash and wet towels still there. We had to get towels from the front desk, told him we wanted towels and wash rags each day and gave him our room number. This is what happened every day for the rest of our stay. Every morning there was trash and used towels in the hallway waiting for someone to pick up, but was still there when we returned later in the day. Definitely will not stay here again. Breakfast was adequate, but after getting a glimps of the prep area I wonder about food safety. "

"Super clean, very comfortable bad, nice sheets and pillows Thank You"