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Reviews of Marino Royal Hotel

4 out of 5
Marino Royal Hotel
House-25, Road-03, Sector-03, Uttara, Dhaka, Bangladesh

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 49 reviews" "
Rating 8 - Good. 19 out of 49 reviews" "
Rating 6 - Okay. 3 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 2 out of 49 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
On my next trip to Bangladesh I’m staying here again. Grate location, extremely close to the airport. The only negative thing to say is that Gym is somewhat of a joke. I’m 6,2 and I touched the ceiling with my forearm. The equipment was not working properly. If they can fix that, this place is awesome.
Stayed 1 night in Mar 2024

8/10 Good

Stephen, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
My parents found it very convenient to stay here as they had to catch their flight early. Staff were very helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and staff that are willing to go the extra mile. Will continue to use this property when in Dhaka.
Stayed 1 night in Mar 2023

10/10 Excellent

Asish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mainly mosquitoes in this area not only the hotel is annoying. Food , stuff and most of the services rendered are very good. I can say best food I ever tried in any hotel.
Stayed 2 nights in Mar 2023
Response from Anwar Hossain on 21 Mar 2023
Dear Mr. Asish. Greetings from Marino Royal Hotel! Thank you very much for taking the time to review your stay at Marino Royal Hotel. We are so glad to hear that our staff was able to make your experience with us and that you enjoyed all of the facilities. I will share on your compliments with our team. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Marino Royal Hotel.Kind Regards,Anwar Hossain BhuiyanHead of Sales & MarketingCell: 88 01951 119910 88 01710 883311E: anwar@marinoroyal.com

10/10 Excellent

Ralynn

Stayed 2 nights in Feb 2023

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent and they are always willing to go the extra mile. Will be using hotel for all trips to Dhaka!
Stayed 1 night in Feb 2023

10/10 Excellent

Rodrigo Otavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for two nights. Everything was perfect, lovely staff, amazing breakfast, great wifi, quiet, clean, comfortable, and the transfer to the airport worked great. Everybody was very friendly with me. Couldn’t ask for more.

10/10 Excellent

Shah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Firoz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly service, elaborate menu @ breakfast.
Stayed 3 nights in Sep 2022

10/10 Excellent

murshedchowdhury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Aug 2022

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay one night at this hotel, very clean, check in was quick, had a transport from airport than hotel to airport was excellent, only downside is restaurant food service very bad,only three tables people were in restaurant, its took an hour food to serve, i had ordered fresh papaya jucice its came an hour late n smell of fresh garlic,i think they blended the fruits in a machine which been used for garlic blend.Mr.Iqbal was apologised to us for that.Restaurant service must be improved otherwise it could be have bad impact.
Stayed 1 night in Feb 2022
Response from Anwar Hossain on 9 Mar 2022
Dear Distinguished Guest, Greetings from Marino Royal Hotel! Thank you very much for patronizing Marino Royal hotel and taking time for share your experience with us. We are extremely sorry for not meeting your expectations. We have already taking the precaution. So that this type of unpleasant situation not repeated in future and assure our best possible service. Once again we apologies and thank you for your feedback. Best regards, Anwar Hossain Bhuiyan Manager-Sales & Marketing

10/10 Excellent

nazmul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the marino royal hotel
Stayed 1 night in Jan 2022
Response from Anwar Hossain on 25 Jan 2022
Thank you very much for sending your feedback. We appreciate your trusting with Marino Royal Hotel.

8/10 Good

Matin

Stayed 1 night in Jan 2022
Response from Anwar Hossain on 24 Jan 2022
Thank you very much for your feedback. We would like to express our sincere appreciation for your staying at our Hotel. If you had any suggestions regarding our services then please feel free to write us back.

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I am satisfied. One thing if I mentioned is staff are superb.
Stayed 2 nights in Jan 2022
Response from Atik Mahamud on 11 Jan 2022
Thank you very Much For Your nice Reviews

6/10 Okay

Nur

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2021

2/10 Terrible

Maksim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally booked a room in this hotel. I’m currently in USA and didn’t know it was Bangladesh. They are impossible to contact. Not picking up their phones, not responding to email. It’s extremely unprofessional. I have a gold account. I travel a lot. This is the worse stressing experience!
Stayed 1 night in Nov 2021

10/10 Excellent

Masud

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying with the property All staff are reliable and very helpful
Stayed 1 night in Nov 2021
Response from Kamal Hossain- AGM- Marino Royal Hotel on 8 Nov 2021
Thank you so much for your wonderful review and great feedback. We thank you again for staying with us and we hope to welcome you back again very soon.

10/10 Excellent

Manize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well looked after
Friendly, helpful & polite staff all of whom spoke good English. I felt very well looked after. Lovely room and smoking area nearby. Great breakfasts. The addition of a bar at the hotel would be nice.
Stayed 6 nights in Mar 2021
Response from Kamal Hossain- AGM- Marino Royal Hotel on 19 Apr 2021
Thank you so much for your wonderful review. We appreciate your review and love to know your comments which will motivate us to continue performing to the best of our abilities.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2021
Response from Kamal Hossain- AGM- Marino Royal Hotel on 19 Apr 2021
Thank you so much for your wonderful review. We look forward to welcome you back again very soon.

6/10 Okay

MOHAMMED

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Kamal Hossain, AGM on 16 Mar 2020
Thank you so much for your wonderful review. We look forward to welcome you back again very soon. Best Regards, Kamal Hossain Assistant General Manager

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport with a great staff!
I needed an airport local hotel, and this fit the bill! The staff were lovely! I had a wonderful dinner on the top floor, just wish the lights were dimmer so there was not such a glare in the view!
Stayed 1 night in Feb 2020
Response from Kamal- AGM on 23 Feb 2020
Thank you so much for your wonderful review and great feedback. We thank you again for staying with us and we hope to welcome you back again very soon. Best Regards, Kamal Hossain Assistant General Manager Marino Royal Hotel

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Kamal Hossain- AGM- Marino Royal Hotel on 16 Feb 2020
Thank you so much for your wonderful review. We look forward to welcome you back again very soon. Kamal Hossain AGM Marino Royal Hotel

10/10 Excellent

Sazzad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kamal Hossain, Assistant General Manager on 7 Jan 2020
Thank you so much for your wonderful review. We are so pleased to hear about your lovely experience at Marino Royal Hotel. We look forward to welcome you back again very soon. Kamal Hossain Assistant General Manager Marino Royal Hotel

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and convenient for the airport.
Stayed 3 nights in Dec 2019
Response from Kamal Hossain on 9 Dec 2019
Greetings from Marino Royal Hotel! Thank you so much for your wonderful review and great feedback. We thank you again for staying with us and we hope to welcome you back again very soon. Best Regards, Kamal Hossain Assistant General Manager Marino Royal Hotel

10/10 Excellent

Greg, Albuquerque

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at the top of my most favorite hotels in the world. Cannot emphasize how much attention they pay to helping with the chaos that is Dhaka International Airport. They met us promptly for two flight arrivals and assisted with two departures in the crowd scene there. The hotel is modern clean and the food is great. The personnel are quite helpful and have terrific English skills. Professional and anticipated my needs. I would not stay anywhere else in Dhaka.
Stayed 1 night in Nov 2019
Response from Kamal Hossain, AGM- Marino Royal Hotel on 27 Nov 2019
Thank you so much for your wonderful review. We appreciate your review and love to know your comments which will motivate us to continue performing to the best of our abilities. We are extremely happy to know that you found Marino Royal location and service to your liking. We thank you again for staying with us and hope to welcome you back again very soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Kamal Hossain - Assistant General Manager on 13 Nov 2019
Thank you so much for your wonderful review. We appreciate your review and love to know your comments which will motivate us to continue performing to the best of our abilities. hope to welcome you back again very soon. Kamal Hossain Assistant General Manager Marino Royal Hotel

8/10 Good

STEVEN

Business traveller
Stayed 1 night in Nov 2019
Response from Kamal Hossain - Assistant General Manager on 13 Nov 2019
Thank you so much for your wonderful review. We appreciate your review and love to know your comments which will motivate us to continue performing to the best of our abilities. hope to welcome you back again very soon. Kamal Hossain Assistant General Manager Marino Royal Hotel

8/10 Good

Jonathan D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kamal Hossain on 17 Sept 2019
Dear Mr. Jonathan, Greetings from Marino Royal Hotel. Thank you very much for your wonderful review. We are glad to know that you have enjoyed your stay with us. Looking forward to welcome you at Marino Royal Hotel soon. Best Regards, Kamal Hossain- AGM

8/10 Good

Richard H K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay if you are tight on time for shopping around Pratunam. We were there for three days and two nights and managed to shop and drop off what we bought at the hotel before going for another round of shopping and body massage.
Stayed 6 nights in Mar 2019
Response from Kamal on 30 May 2019
Thank you very much for your review and nice to hear that you liked our Hotel and enjoyed while stay with us. It inspires our team to strive for the best and ensure 100% satisfaction of our valued guests. Look forward to welcome you back soon at Marino Royal Hotel. Kamal Hossain Assistant General Manager Maroino Royal Hotel kamal@marinoroyal.com

6/10 Okay

Hezrina

Stayed 2 nights in Dec 2018
Response from Kamal Hossain- Head of Sales, +8801951119901 on 19 Dec 2018
Thank you so much for your wonderful review and great feedback. We thank you again for staying with us and we hope to welcome you back again very soon. Kamal Hossain- Head of Sales & Marketing +8801951119901, hosm@marinoroyal.com

8/10 Good

Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Kamal Hossain- Head of Sales & Marketing on 30 Oct 2018
Dear Mr. Yusuf, Greetings from Marino Royal Hotel. Thank you so much for your wonderful review. We are so pleased to hear about your lovely experience at Marino Royal Hotel. We look forward to welcome you back again very soon. With Warm Regards, Kamal Hossain- Head of Sales & Marketing +8801911283113, 01951119901, hosm@marinoroyal.com

10/10 Excellent

nate, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC is strong and beds are comfy. Occasional smoke smell in the hallway. In house restaurant is tasty.
Stayed 1 night in Aug 2018
Response from Kamal Hossain- Head of Sales & Marketing on 6 Jan 2019
Thank you for sparing the time and writing a wonderful review regarding your stay at The Marino Royal Hotel! We will certainly look forward to your next visit and thank you for your patronage. With Warm Regards, Kamal Hossain- Head of Sales & Marketing

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option near Dhaka airport
Nice option if you are looking for a hotel near Dhaka airport. They offer free shuttle service. Make sure to call the hotel to arrange shuttle. When I called they couldn’t find my reservation through hotels.com. I had to forward my confirmation email before they confirmed my reservation. When we arrived at the airport someone was waiting for us with our names. Shuttle ride was little scary but we made it to hotel safely. Hotel stay was satisfactory. Room was good. Complimentary breakfast was very good. The only negative experience at hotel was someone’s phone conversation at 2:30am woke me up. I guess the walls are pretty thin. Overall it was a pretty good stopover.
Stayed 1 night in Jul 2018
Response from Kamal Hossain- Head of Sales & Marketing on 7 Aug 2018
Thank you for your thorough and thoughtful review. Thank you for your great feedback and extremely happy to know that you found our Breakfast and Room to your liking. However, we do apologize for the inconvenient about transportation and noise from your adjacent room. We will definitely look into this matter and ensure that will never happen again. We thank you again for staying with us and look forward to have an opportunity to welcome you in the future again. Kamal Hossain Head of Sales & Marketing Marino Royal Hotel

2/10 Terrible

Bhavna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kamal Hossain- Head of Sales & Marketing on 2 May 2018
Thank you so much for your wonderful review. We thank you again for staying with us and we hope to welcome you back again very soon. With Warm Regards, Kamal Hossain- Head of Sales & Marketing Marino Royal Hotel

8/10 Good

Takahiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Koji, Nakakonoikecho 1-2-10

Liked: Cleanliness, staff & service
Stayed 9 nights in Jan 2024

8/10 Good

JUN YING

Stayed 4 nights in Sep 2023

10/10 Excellent

KENTARO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

chun keung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Wing Kai

Stayed 1 night in Nov 2022
Response from Anwar Hossain on 20 Nov 2022
Dear Distinguished Guest,Thank you so much for your wonderful review. We are extremely happy to know that you found Marino Royal Restaurant, breakfast and staff to your liking. We thank you again for staying with us and hope to welcome you back again very soon.

8/10 Good

Masahiro

Travelled with family, Business traveller
Liked: Cleanliness
朝食料理が良かった
Stayed 24 nights in Mar 2022

8/10 Good

Sau Wai Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is very good, near airport within 10 mins drive
Stayed 4 nights in Sep 2019
Response from Kamal on 23 Sept 2019
Dear distinguished guest, Greetings from Marino Royal Hotel! Thank you very much for your wonderful review. We are glad to know that you have enjoyed your stay with us. Best Regards, Kamal Hossain Assistant General Manager Marino Royal Hotel

8/10 Good

Verified traveller

Business traveller
部屋もそれなりに綺麗で総じて満足です。空港にも近くて便利です。
Stayed 1 night in Jul 2019
Response from Kamal Hossain Assistant General Manager on 14 Aug 2019
Dear distinguished guest, Greetings from Marino Royal Hotel! Thank you so much for your wonderful review! We are extremely glad that you have thoroughly enjoyed your stay at Marino Royal Hotel! We thoroughly look forward to welcome you and your friends and clients at Marino Royal Hotel. Best regards, Kamal Hossain Assistant General Manager

10/10 Excellent

KA CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
feel good
Stayed 2 nights in Jun 2019
Response from Kamal Hossain Assistant General Manager on 1 Jul 2019
Thank you so much for your wonderful review! We are extremely glad that you have thoroughly enjoyed your stay at Marino Royal Hotel! We thoroughly look forward to welcome you and your friends and clients at Marino Royal Hotel. Best regards, Kamal Hossain Assistant General Manager Marino Royal Hotel House # 25, Road # 03, Sector # 03, Uttara Model Town, Dhaka -1230 Cell: +88- 01911283113, 01951119901 Email: kamal@marinoroyal.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シャワーのお湯になるまで３０分も待つ。 これ以外は良いホテルです。
Stayed 4 nights in Dec 2018
Response from Kamal Hossain AGM Marino Royal Hotel, Dhaka on 6 Jan 2019
Thank you for your review.

10/10 Excellent

JUN YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip stay
這裡算是Uttara地區最好的飯店了!!!
Stayed 6 nights in Nov 2018
Response from Kamal Hossain- Head of Sales, +8801951119901 on 19 Dec 2018
Thank you so much for your wonderful review and great feedback. We thank you again for staying with us and we hope to welcome you back again very soon. Kamal Hossain- Head of Sales & Marketing +8801951119901, hosm@marinoroyal.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Kamal Hossain- Head of Sales & Marketing on 13 Aug 2018
Thank you so much for your wonderful review. We look forward to welcome you back again very soon. Kamal Hossain- Head of Sales & Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that should surely visit again
Nice staff and Clean hotel. 11th floor gym center was quite good to refresh after a whole day work .
Stayed 15 nights in Nov 2017
Thank you very much for your great review, It is nice to hear that you have enjoyed your stay at Marino Royal Hotel. We are very happy that we could offer you the "home away from home" feeling. We really hope to welcome you back at Marino Royal Hotel soon, Best Regards, Kamal Hossain Head of Sales & Marketing Marino Royal Hotel