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Reviews of Rezala Restaurant Catering & Residence

4 out of 5
Rezala Restaurant Catering & Residence
House 03, Road 13, Sector 01, Uttara, Dhaka, Dhaka Division

Reviews

5.2
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Farzana

Liked: Property conditions & facilities
Disliked: Cleanliness
Average
Stayed 14 nights in Apr 2024

6/10 Okay

Neetesh

Business traveller
It is ok
Stayed 1 night in Mar 2024
Response from Zubayer Hossain Niloy on 2 May 2024
I appreciate u

10/10 Excellent

Md Tanvir

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Niloy on 15 Feb 2024
Thank you so much and most welcome.

2/10 Terrible

MD

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was an awful experience stay at Rezala Restaurant Catering and Residence. The staff was rude, disrespectful, and trustworthy! I showed them the receipt for my reservation, the total amount I paid for two nights, but they did not accept it. After the first night they stay forcing me to pay double amount in cash though I already paid for it. Finally, they give me condition if I wanna stay second night I must have to pay extra 2000 taka otherwise I have to leave. As I mentioned above I already paid for two nights but they don’t care they said they did not get money from Expedia, they don’t do the business with Expedia which was completely lied. However, I decided not to stay in this location anymore. I emailed to Expedia and ask for the remaining credit. So, this was so embracing, most unpleasant experience in Rezala. I recommend to others before reserve your room here or any other hotel please read the customer reviews then decided where you should booked our hotel. I will Never recommend for this Rezala Residence!!!!
Stayed 2 nights in Jan 2024
Response from Niloy on 27 Jan 2024
Dear sir,We are extremely sorry for that. We sincerely look at the staff.

2/10 Terrible

Silvia

Stayed 1 night in Jan 2024
Response from Niloy on 15 Feb 2024
Thank you so much and most welcome.