Holiday Homes in Diamond Harbour

"I booked for a Dinner inclusive room, however could not avail as I reached at 10:40pm and its only valid till 10:30pm. These terms and conditions should be mentioned upfront. Secondly, the all day dining option is only available till 11pm, that too in a 5 star hotel. I have never seen anything like this ever."

"Pristine clean and well equipped rooms. Very helpful staff! Wonderful breakfast and food options."

"This hotel is a favorite because it's low-key and peaceful compared to the sister hotel next door, plus the dining options are excellent."

"Good service and the over all hospitality good."

"Excellent service, good food, helpful staff. "

"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"One of the best and most luxurious hotels in Kolkata. Every amenity imaginable is available. Room was amazing and the buffet breakfast was huge."

"Yes all good"

"I usually stay in Oberoi hotel but since it’s been closed for renovations I’ve been trying new hotels and i was very pleased with Kennilworth , superb location "